Robert Nelson Email & Phone Number

Los Angeles, CA, US

Boise, Idaho, US

• PlexTrac is the premier cybersecurity reporting and collaboration platform that makes security data aggregation, red and blue team reporting, purple team collaboration, and remediation tracking more effective and.
• Delivered game-changing real-time collaboration feature with a team of 4 engineers while cross-collaborating with multiple engineering teams.
• Partnered with product management to refocus my team on value-driven feature enhancements instead of small enhancements and bug fixes.
• Repaired the existing relationship pain points between product and engineering.
• Pushed engineers to grow themselves/careers by providing opportunities for knowledge sharing, leadership, and ownership.
• Provided technical guidance where needed and owned miscellaneous technical task to keep my team focused.

Seattle, Washington, US

• Amperity delivers the data confidence brands need to unlock growth by truly knowing their customers. With Amperity, brands can build a first-party data foundation to fuel customer acquisition and retention, personalize.
• Team lead for 3rd party ingress & egress plugins team
• Decreased data ingestion time from 15 hours to 3 hours for a national brand with over 55 million records.
• Migrated legacy service framework to new framework which was built in-house
• Led efforts to improve onboarding, documentation, and on-call pain points
• Co-designer of configuration system validation refactor project

Bellevue, WA, US

• After a restructuring, took over management and lead dev responsibilities for the team which managed the highest revenue-generating OEM client for Xevo. Onboarded and led additional projects because of resource.
• Led a 6-month effort to fix and improve the overall stability (crashing daily) of a high-priority OEM's system. This was accomplished through a system deep dive across multiple teams which uncovered many mobile client.
• Led effort to improve the performance of the POI service from 100 RPS to 650+ RPS by utilizing proper GeoRedis usage and Redis replication best practices.
• Designed and implemented an automated CCPA processing service using Python, MySQL, snowflake, and AWS Lambda.
• Managed and provided mentorship to a team of 6 developers ranging from SDE II to Senior
• Managed and contributed to multiple projects across multiple OEMs

Bellevue, WA, US

• Sole contributor in producing a POC for a modernized implementation of the company's highest revenue-generating OEM implementation.
• Moved EC2 based service to Kubernetes based pod service
• Rewrote portions of the monolithic Typescript-based service into golang (company's mandated language) based micro-services.
• Created migration plan for implementing this new technology stack for the OEM.

Salt Lake City, UT, US

• Cart, Order, and Payments Team: Maintaining legacy payment services while also migrating to a microservice-based architecture for Payments, gift cards, taxes, fraud, etc.
• Led rewrite of our 3rd party tax integration in order to create a service-based design while migrating to a different language.
• Led project to update our metrics and monitoring dashboards for spinning up new services and features.

Salt Lake City, UT, US

• Developing services and solutions for the platform which supports the store clients including web and mobile. Areas involve catalog, payments, cart & ordering, event promotions, 3rd Party integrations, etc.
• Managed team & timelines while working with cross-project stakeholders and engineers.
• Led cross-team projects to onboard new internationalization efforts by integrating and building a new pricing service AND external tax service integration system.
• New integrations with payment processors for better fraud detection with our internal Python & PHP system.
• Led and managed team effort of large legacy system deprecation.
• Led major project to find and eliminate lingering issues in our returns and refunds system.

Salt Lake City, UT, US

• Created stable, scalable, and consistent backend data service, by building RESTful endpoints for our main consumers (website, mobile, internal).Charged with the reliability and enhancement of all cart and checkout.
• Built, deployed, and managed a script to migrate over 60 million customer records to a new database schema from a legacy system
• Overhauled the webstore’s session model to a single, unified session which spanned across desktop, mobile, and device apps.
• Primary owner of the "Guaranteed Christmas Delivery" feature from the store platform side.
• Worked with company’s security team to enhance session security using the new unified session model.
• Rewrote the feature toggle tool, used by engineers, to enhance security, accountability, and logging of feature use.

Seattle, WA, US

• Worked directly with project managers and QA team to define and improve the development, testing, and release processes. Managed the flagship development team and their workload by promoting better cross-team.
• Defined, documented, and improved the dev-to-QA hand-off by working directly with the QA lead and understanding their needs.
• Defined, documented, and improved the software release process by setting standards and sprint timelines for the development and QA teams.
• Moved the flagship team's development defect rate down from 17% to a consistent 6%-8% per sprint.
• Improved the communication and development processes between teams with inter-product dependencies.
• Managed each software release on a sprint-by-sprint basis.

Seattle, WA, US

• Managed a team of developers, both new and senior, in bringing our flagship product forward. I protected the scrum process, coordinated resources and product releases with project managers, and designed and developed.
• Promoted to lead (and manager) for the flagship product team.
• On-boarded and mentored new and "green" developers into our team.
• Defined, documented, and reinforced development processes and coding standards.
• Drove internal effort to migrate our legacy software from SVN to Github.
• Worked closely with the middleware team to spin up Python services to be consumed by our customer-facing product.

Seattle, WA, US

• Developed web-based applications utilizing OO PHP, the Zend Framework, jQuery, and ajax design.Accomplishments:
• In my first month, I created a new application which allowed dispatcher and drivers to send two-way messages via a web interface and the in-dash Garmin unit.
• Drove an internal effort to migrate the legacy system to use the Zend Framework.
• Created a hybrid system that leveraged our legacy systems, the new Zend Framework system, and a single sign-on application to provide a seamless experience for our users.
• Converted an existing "desktop-only" windows application (Z Pass) to a web-based application built on the Zend Framework.
• Zonar was awarded 3rd Place at the Edison Awards for the new Z Pass product, a product which I was heavily involved in creating.

Portland, Oregon, US

• Worked in a fast-paced, team environment creating new products for the company's platform. Main responsibilities included working with the team to outline weekly sprint goals, features, and testing criteria; writing.
• Primary developer and co-architect of eROI's payment system and credit-card gateway.
• Key player in engineering automated PHP testing suite using existing open-source software.
• Co-developer of new PHP front-end which utilized a new API and the Zend Framework

Portland, Oregon, US

• Developed web-based applications, using PHP + MySQL, based on design and functionality specifications. Worked with clients, managers, and production artists to outline project specifications and.
• Created specifications for and developed an online application system for a high-profile client who required an extremely short turnaround time.
• Developed a custom event registration system for a high-profile and high-traffic event site.
• Worked with the lead developer to better implement PHP projects with the company's Java-based e-commerce platform.

Portland, Oregon, US

• College internship over two summers. Served as an all-around web production artist. Created websites using HTML, CSS, and PHP based on graphic designers' PSD files. Used the company's email marketing platform to create.
• Created custom client websites using PHP, Javascript, HTML, and CSS.
• Converted graphics files generated by production artists to HTML and CSS.
• Created custom templates for eROI's proprietary email marketing platform.

Springfield, Oregon, US

• High school/college summer job
• Answered Help Desk calls and solved employee computer issues.
• Assisted Help Desk technicians and network managers.
• Deployed new computer systems to internal and off-site locations.

Roseburg, OR, US

• High school summer job
• Maintained and updated district student database (28,000+ records).
• Created interfaces for database updating to be used by district teachers.
• Created websites as needed for teachers, administrative staff, etc.