Robert Nelson Email & Phone Number

• Managing a team of people providing IT services to the business
• Involved in key decisions in IT for the business
• Acting as a bridge between the business, partners, project teams and technology teams.
• Take ownership of IT services and responsibility of triage of major incidents

• Work towards certain SLA goals and wide area of knowledge of different systems.
• Maintain relationships with people at all levels of the business.
• Created documentation of certain procedures to a high standard.
• Quickly learnt how to manage specialist software to be able to support the business.

• Two year scheme with exposure to all aspects of an IT department.
• Fast passed environment where I quickly picked up new skills.
• Worked as part of a team to deliver certain projects and objectives.
• Able to pick relevant information from complex scenarios.

• Provided 1st line service desk support to students and staff from national and international perspective.
• Demonstrated strong time management and delegation skills during peak periods.
• Established routines to drive efficiencies in solving common technical questions.
• Followed an intense self-learning approach to build knowledge in a wide variety of systems used across the service.

Bachelor Of Science - Bs, Mathematics And Computer Science

A Level