I often find myself contributing as a central partner in creating, governing, and evaluating the broad Customer Management strategy while focusing on individual integrity and local program sustainability.People working together achieve results. As a strong leader, coach, and mentor, I have a successful track record guiding talented multicultural team members to challenge the status quo through empowerment, creativity, accountability, flexibility, and open communication.My colleagues recognize me as a strategic and innovative thinker who concentrates on value and quality based on data-driven solutions, open communication, empowerment, integrity, and accountability. My passion for quality Customer Service includes identifying and nurturing talented team members backed by a clear business vision to boost customer satisfaction and strengthen loyalty.TITLEExperience Guide COMPANY NAMEEcho Park AutomotiveLOCATION Cary, NCSTART DATEMarch 2022END DATEPresent DESCRIPTIONContribute as an integral business partner, communicate daily with leadership and team members, and enhance the Customer Experience. Partner with cross-functional business units to develop and support a strategic plan, meet customer needs, and optimize revenue and retention opportunities within the client base.Key Contributions:♦ Define, implement, sustain successful Customer Service and quality standards to build collaborative relationships based on value, integrity, respect, positivity, accountability, innovation, empowerment, and hard work.♦ Forecast trends, review monthly management data resources, and communicate data-driven information to senior management to support decision-making.♦ Nurture team morale and build a collaborative environment through measurable strategies, continuous improvement, and well-defined departmental protocols