Robert Solfest 📈 Email & Phone Number

Saint Paul, MN, US

• Analytics Leader | Business Intelligence | Insights --> Quantified ResultsINDUSTRY EXPERIENCES (Corporations & Emerging Businesses)
• Medical Devices
• Healthcare
• Financial Technologies
• Retail
• Real EstateProviding Scalable Architectural Solutions in Data Modeling, Actionable Measures & Right-Sized Reporting (PBI & Paginated) for Corporate Executives, Internal Business Groups and External Customers.ADDITIONAL.

Eagan, Minnesota, US

Delivering client success in integrated Power BI solutions for scalable architectures, embedded apps & organizational processes while leveraging corporate and teaching experience to effectively communicate to all leadership and technical levels.TECHNOLOGIES: Microsoft Power BI Desktop/Report Builder/Embedded/Service administration, Modeling, Cloud Data.

Eagan, Minnesota, US

Minneapolis, Minnesota, US

• Voice of Customer Analytics: Developed metrics, analytical tools & data stories that catalyzed organizational focus to reduce customer's effort & attain efficiencies
• Created executive dashboard quantifying customers’ onboarding efforts which helped foster an organizational customer focus, identification of actionable opportunities and launched initiatives that significantly reduced.
• Crafted Power BI DAX & M scripts that produced enriched strategic data, expanded analytical insights & new predictive models
• Led machine learning (ML) natural language processing (NLP) pilots using text from voice transcripts & NPS Ownership Surveys to leverage unstructured data sets
• Built streamlined Power BI dataflow library of curated data sources to improve analytical agility and provide shared organizational resources
• Shared success of data-driven initiatives at a national industry conference along with other best practices and learningsTECHNOLOGIES: Microsoft Power BI, Azure, OBIEE, SAS Enterprise Guide, Azure ML Studio, Text.

Minneapolis, MN, US

Department of Mathematics, Statistics, & Computer Science: Updated curriculum and taught night class (CSC240 - Intro to Networking and Communications) to Computer Science and MIS undergraduate students.

Bloomington, Minnesota, US

• Care Innovation & Measurement: Project & Functional Manager for unifying Ambulatory Care Health Quality measures across HealthPartners seven medical groups. Drove efficiencies and consolidated processes around.
• Supported advances in operational patient care thru efficient delivery of >200 internal Health Quality & Experience measures
• Reliably excelled in annual regulated data submissions to CMS as part of Physician Quality Reporting System (PQRS/MIPS), Pioneer/NextGen ACO and to MN Community Measurement (MNCM) receiving ‘High Performing Medical.
• Achieved NCQA ACO Level 3 certification & enterprise standardization of Epic measure specifications thru project leadership
• Delivered complex health specifications (HEDIS, MNCM) attuned to clinic’s operational workflows, established required discrete fields, and validated published results using Epic Electronic Medical Records (EMR), SQL.
• Produced internal monthly trend reporting and quarterly executive scorecards supporting Triple Aim improvement initiatives

Minneapolis, MN, US

• CRHF Cardiac Connected Care:
• Developed new managers, led functional teams >15 staff & managed projects with off-shore contractors
• Matured SDLC processes while delivering digital service products: CareLink web, remote health devices (M2M, IoT) & mobile apps
• Innovated product design to improve speed-to-market by preventing redundant development, testing & regulatory approvals
• Leveraged industry standards & best practices (Agile, Lean Sigma, ITIL) improving agility, quality & reduce costs
• Drove continuous improvement thru data-driven decisions from customer journeys & product profilesLed Firmware Development, Test teams & projects: Owned management of CareLink Monitor Portfolio & Application Lifecycles

Minneapolis, MN, US

• CRDM Patient Management: Engineered performance measures and improvements for externally facing CareLink products
• Established service profiles, SLO/SLA Requirements, and Scorecards that drove informed product investments
• Developed CareLink Analytics & BI Visualization capabilities from structured & unstructured data that stratified customer value
• Optimized SQL & ad hoc reporting of system, infrastructure, and usage trends for health monitoring and rapid problem solving
• TECHNOLOGIES: Excel, SQL DBs (MS SQL, Oracle), Visual Studio,.NET, CA eHealth, Riverbed SteelCentral (OPNET), Wireshark packet analyzer

Minneapolis, MN, US

• Target Technology Services: Architected processes and the selection of highly scalable management & monitoring tools for Target enterprise and store networks
• Led the selection, purchase & implementation projects for a critical automation tool to manage over 20,000 network nodes
• Established Key Performance Indicators (KPIs) that aligned reporting to both technical and business audiences
• Developed internal Network Application Performance Assessment process that proactively served 70 application development projects per year
• Implemented standardization of enterprise network configurations & compliance reporting for efficient/reliable management
• TECHNOLOGIES: MS Office, SQL DBs, Riverbed SteelCentral (OPNET), Wireshark, PHP, HPE Network Automation (Opsware), NetScout nGeniusONE, CA eHealth, InifiniStream, Shunra Network Virtualization, Cisco Prime.

Toronto, ON, CA

• Thomson Technology Services: Managed Tier I & II support teams, technical duties in Cisco administration, engineering network design, network management tools and key performance measures.
• Ensured top client connectivity to Westlaw Online Services as Team Leader for the Network Support Center function
• Supported billion-dollar annual revenue as platform owner of E-Commerce Cisco network infrastructure
• Coordinated corporate Hosting services that stood up services for 9 Thomson companies within the Eagan data centers
• Integrated various network usage data for investigations and presented capacity reviews for over 20 critical networks
• Researched/Evaluated/Developed/Implemented/Supported new network measurement and reporting tools

• Area Learning Center High School: Planned, purchased, implemented, taught and troubleshot all school based technologies as well as a significant role in district-wide technologies. Contributions were pivotal in.
• Designed & Developed district-wide “Progress Reporter” tool used quarterly by 600 teachers and 14,000 students that replaced paper-based report cards
• Designed & Developed the school's first Student Information System saving the school and district >2000 staff hours annually
• Expert Technology Trainer, Desktop Security, Support of Mac/Win, and overall Troubleshooting
• Promoted staff development and Led workshops on new instruction & administrative technologies
• Devised/Managed student-run non-profit desktop publishing business serving the local community

Bachelor Of Science, Math Major, Chemistry Minor, Secondary Education

Master Of Science, Telecommunications