Robert Solfest 📈 Email & Phone Number

Saint Paul, Mn, Us

Analytics Leader | Business Intelligence | Insights --> Quantified ResultsINDUSTRY EXPERIENCES (Corporations & Emerging Businesses)• Medical Devices• Healthcare• Financial Technologies• Retail• Real EstateProviding Scalable Architectural Solutions in Data Modeling, Actionable Measures & Right-Sized Reporting (PBI & Paginated) for Corporate Executives, Internal Business Groups and External Customers.ADDITIONAL EXPERIENCES providing Strategic Leadership & Technical Solutions in areas of:• Project Management, Product Ownership, & Continuous Improvement• Development & Test of Regulated Medical Products/Services• IT Service Management & End-to-end Performance Engineering• Enterprise Infrastructure Management & Monitoring Architecture• Global products: Web, Mobile Apps, Remote Health Devices

Eagan, Minnesota, Us

Delivering client success in integrated Power BI solutions for scalable architectures, embedded apps & organizational processes while leveraging corporate and teaching experience to effectively communicate to all leadership and technical levels.TECHNOLOGIES: Microsoft Power BI Desktop/Report Builder/Embedded/Service administration, Modeling, Cloud Data Solutions, SQL, DAX, Power Query (M), SSMS, Databricks, Snowflake, DAX Studio, Tabular Editor, ALM Toolkit, Measure Killer

Eagan, Minnesota, Us

Minneapolis, Minnesota, Us

Voice of Customer Analytics: Developed metrics, analytical tools & data stories that catalyzed organizational focus to reduce customer's effort & attain efficiencies• Created executive dashboard quantifying customers’ onboarding efforts which helped foster an organizational customer focus, identification of actionable opportunities and launched initiatives that significantly reduced customer effort & supported Net Promoter Score (NPS) increases• Crafted Power BI DAX & M scripts that produced enriched strategic data, expanded analytical insights & new predictive models• Led machine learning (ML) natural language processing (NLP) pilots using text from voice transcripts & NPS Ownership Surveys to leverage unstructured data sets• Built streamlined Power BI dataflow library of curated data sources to improve analytical agility and provide shared organizational resources• Shared success of data-driven initiatives at a national industry conference along with other best practices and learningsTECHNOLOGIES: Microsoft Power BI, Azure, OBIEE, SAS Enterprise Guide, Azure ML Studio, Text Analytics, Microsoft Office Suite

Minneapolis, Mn, Us

Department of Mathematics, Statistics, & Computer Science: Updated curriculum and taught night class (CSC240 - Intro to Networking and Communications) to Computer Science and MIS undergraduate students.

Bloomington, Minnesota, Us

Care Innovation & Measurement: Project & Functional Manager for unifying Ambulatory Care Health Quality measures across HealthPartners seven medical groups. Drove efficiencies and consolidated processes around establishing requirements & conducting validation for all 70 associated clinics.• Supported advances in operational patient care thru efficient delivery of >200 internal Health Quality & Experience measures• Reliably excelled in annual regulated data submissions to CMS as part of Physician Quality Reporting System (PQRS/MIPS), Pioneer/NextGen ACO and to MN Community Measurement (MNCM) receiving ‘High Performing Medical Groups’ recognition• Achieved NCQA ACO Level 3 certification & enterprise standardization of Epic measure specifications thru project leadership• Delivered complex health specifications (HEDIS, MNCM) attuned to clinic’s operational workflows, established required discrete fields, and validated published results using Epic Electronic Medical Records (EMR), SQL, Microsoft Excel, & BI Data Visualization tools• Produced internal monthly trend reporting and quarterly executive scorecards supporting Triple Aim improvement initiatives• Interfaced with executive leaders, care delivery medical directors and technology partners to align priorities, provide regular status of health quality measures and leverage insights for health care improvement• TECHNOLOGIES: Epic EMR, McKesson Performance Analytics (HBI), Excel, Tibco Spotfire, MS SQL, Oracle BI

Minneapolis, Mn, Us

CRHF Cardiac Connected Care:• Developed new managers, led functional teams >15 staff & managed projects with off-shore contractors• Matured SDLC processes while delivering digital service products: CareLink web, remote health devices (M2M, IoT) & mobile apps• Innovated product design to improve speed-to-market by preventing redundant development, testing & regulatory approvals• Leveraged industry standards & best practices (Agile, Lean Sigma, ITIL) improving agility, quality & reduce costs• Drove continuous improvement thru data-driven decisions from customer journeys & product profilesLed Firmware Development, Test teams & projects: Owned management of CareLink Monitor Portfolio & Application Lifecycles• Advanced CareLink Monitor Portfolio of 10 medical instruments on proprietary/iOS/Android platforms to >40 countries• Optimized inventory, Mfg software & maintained parts on BoM with Supply Chain partnership and proactive communications• Attained cross-functional alignment in system design & features that improved customer experience & product feedback• Delivered patient & clinical products on-time & on-budget as Project Manager & Core Team Member• Led Release Mgmt plan & processes for 400 distributions/year to >800,000 global remote assetsLed Performance Engineering & Validation Test teams: Proactively integrated practices upstream & built IT Service Mgmt capability• Established performance engineering, predictive modeling & instituted timely feedback into SDLC, reducing late issues• Transformed externally facing digital services into reliable performance end-to-end, while reducing cycle-time• Created actionable BI scorecards for executives & engineers thru defining KPIs & aligned requirements• Accelerated reporting & analytics by creating centralized databases fed thru automation from disparate sources• TECHNOLOGIES: MS Office, TFS, SQL DBs, Foglight, Keynote, Spotfire, Shunra, Riverbed SteelCentral/OPNET, Wireshark, ENOVIA PLM, REST, .NET, AWS

Minneapolis, Mn, Us

CRDM Patient Management: Engineered performance measures and improvements for externally facing CareLink products• Established service profiles, SLO/SLA Requirements, and Scorecards that drove informed product investments• Developed CareLink Analytics & BI Visualization capabilities from structured & unstructured data that stratified customer value• Optimized SQL & ad hoc reporting of system, infrastructure, and usage trends for health monitoring and rapid problem solving• TECHNOLOGIES: Excel, SQL DBs (MS SQL, Oracle), Visual Studio, .NET, CA eHealth, Riverbed SteelCentral (OPNET), Wireshark packet analyzer

Minneapolis, Mn, Us

Target Technology Services: Architected processes and the selection of highly scalable management & monitoring tools for Target enterprise and store networks• Led the selection, purchase & implementation projects for a critical automation tool to manage over 20,000 network nodes• Established Key Performance Indicators (KPIs) that aligned reporting to both technical and business audiences• Developed internal Network Application Performance Assessment process that proactively served 70 application development projects per year• Implemented standardization of enterprise network configurations & compliance reporting for efficient/reliable management• TECHNOLOGIES: MS Office, SQL DBs, Riverbed SteelCentral (OPNET), Wireshark, PHP, HPE Network Automation (Opsware), NetScout nGeniusONE, CA eHealth, InifiniStream, Shunra Network Virtualization, Cisco Prime (CiscoWorks), IBM Tivoli NetView, SNMP & RMON tools

Toronto, On, Ca

Thomson Technology Services: Managed Tier I & II support teams, technical duties in Cisco administration, engineering network design, network management tools and key performance measures.• Ensured top client connectivity to Westlaw Online Services as Team Leader for the Network Support Center function• Supported billion-dollar annual revenue as platform owner of E-Commerce Cisco network infrastructure• Coordinated corporate Hosting services that stood up services for 9 Thomson companies within the Eagan data centers• Integrated various network usage data for investigations and presented capacity reviews for over 20 critical networks• Researched/Evaluated/Developed/Implemented/Supported new network measurement and reporting tools• Facilitated initial design of cross-functional ITIL based Change/Incident/Problem Management processes• Unified customer information as creator of the Network Documentation DB & cross-functional web workflow application• Administered 7x24x365 availability of Unix based Network Management applications• TECHNOLOGIES: MS Office, SQL DBs, MS Visual Studio, ASP, Perl Scripts, Unix, Cisco Prime (CiscoWorks), NetFlow, IBM Tivoli NetView, SNMP & RMON tools

Area Learning Center High School: Planned, purchased, implemented, taught and troubleshot all school based technologies as well as a significant role in district-wide technologies. Contributions were pivotal in advancement of innovative classroom and administrative technologies.• Designed & Developed district-wide “Progress Reporter” tool used quarterly by 600 teachers and 14,000 students that replaced paper-based report cards• Designed & Developed the school's first Student Information System saving the school and district >2000 staff hours annually• Expert Technology Trainer, Desktop Security, Support of Mac/Win, and overall Troubleshooting • Promoted staff development and Led workshops on new instruction & administrative technologies• Devised/Managed student-run non-profit desktop publishing business serving the local community• Instructed high school students in areas of Mathematics, Science and innovative coursework; Developed district-wide technology curriculum; Counseled students on school/career planning.• TECHNOLOGIES: 4th Dimension, FileMaker Pro Advanced & Server, Mac OS Admin, Windows Admin, Adobe InDesign (PageMaker), MS Office

Bachelor Of Science, Math Major, Chemistry Minor, Secondary Education

Master Of Science, Telecommunications