2 Districts, 53 stores, $450 M in annual revenueRapidly promoted to senior positions, managing internal and external losses for this large retailer in Metro and nonMetro areas. Oversaw up to 27 direct reports; partnered with store management and District teams regarding new and long standing loss prevention strategies. Directed store operational and internal assurance audits, retail and pharmacy/drug loss investigations. Collaborated with DEA, Lottery Commission, state ORC (anti-Organized Retail Crime) Information Group, FBI and local law enforcement. Instrumental in a 1.7% reduction in shrink for Metro districts, through operational reviews, instituting new efforts and maintaining protocols. Spearheaded efforts to reduce extremely high shrink levels in the nonMetro districts by bringing internal disciplines into place, after uncovering an almost nonexistence of loss prevention controls. Resolved 63 internal cases of theft in only 1.5 years, by driving risk and loss prevention strategies and collaborating with retail/sales management to audit all areas, uncover discrepancies, investigate, terminate and prosecute deceptive employees.Uncovered essential surveillance equipment which was in disrepair for significant timeframe. Replaced, updated or added as necessary.

Security Operations and Emergency ResponseLed new airport security and incident responses at cusp of heightened security following 9/11. Collaborated with TSA, Phila police, Secret Service and Air Marshalls to ensure proper and legal protocols. Handled extensive customer education and ongoing diplomacy with customers to gain cooperation. Involved in the implementation, testing, and training of new and evolving technology for scans and searches.Facilitated safe and confidential passageway for Air Marshalls to board flights without being identified.Built a strong staff, orchestrating high levels of motivation and full understanding of procedures to ensure quality of performance and excellence in security.

Oversaw budget and all cash controls. Managed inventory and product merchandising. In charge of a specialty store, handling all scheduling, hiring, interviewing, store security, and loss prevention.

Served as area manager, overseeing full scope of loss prevention responsibilities for district. Coordinated new store openings, including technology evaluations. Recruited, hired, trained store and security personnel on loss prevention strategies, policies and procedures.

Loss Prevention & Risk Management professional with seasoned investigative skills. Is both hands-on & strategic thinker. Expertise leading teams and handling all technical aspects and documentation for risk management, fraud and security within retail environments. Excels at independent investigations, motivating teams and store personnel, and developing relationships with internal/external partners.

Large volume stores ranging form $25 M to $84 M in annual revenue.Hand-selected to return to Sears to take charge of serious loss problems with their highest volume store. Progressed rapidly in a long-standing career with the company through several restructurings.Loss Prevention: Directed 63 stores in 5 states, including a staff of 49 loss prevention managers. Achieved buy-in from management at each store to introduce loss prevention strategies and solutions, customized for each store.Orchestrated aggressive efforts that reduced 8% shrink to 4.8% in an $84 M store in one year.Delivered cutting-edge strategies that interfaced proprietary alarm systems with inventory controls.Eliminated losses from bad checks, from $30K annually to 0, with an innovative job aid for cashiers; this resulted in procedure being implemented state-wide.Credit Fraud: Managed a staff of 27 Fraud Analysts in a newly created department. Served as liaison with local law enforcement and Secret Service.Introduced new strategy for a secure verification of ID for credit cards that also provided tracking via driver's license information and connection to police with an on going bases.Successfully worked with Secret Service on a number of cases, including the break up a major credit card ring in Las Vegas.

Served about 50 hours monthly, handling minor/major crimes and traffic patrol. Worked with detectives on investigations.