Seth Robertson Email & Phone Number

• Led the successful implementation of the Digital Forms project on a new technology platform (ERBP-NG), increasing borrower applications by 4x and receiving a Silver Shield Award
• Consistently delivered more story points to production environment by implementing more streamlined processes and improved training for the team
• Resolved CIT (Customer Impact Tickets)/Audit issues through regular meetings, improved TFS tracking, and collaboration with the audit team
• Leading efforts to design and develop a new test automation framework and guided improvements to the existing framework for faster test case handling and better reporting
• Integrated test automation tasks in user stories, reducing manual testing and improving release capacity
• Redesigned TFS structure for better release tracking and activity type reporting, which has been adopted by all ER TOS teams

• Worked with UX (internal) and DXC (vendor) partners to design and develop a new Borrower Portal framework that will allow U.S. Bank borrowers to self-service the application process for loan modifications. This.
• Lead ERBP-NG Digital Forms team of 2 team members, training team in HTML/CSS and configuration of Early Resolution Borrower Portal Next Generation and together we developed the configuration and code to near production.
• Lead ERBP/Collections/Decisioning cross functional team of 8 people with varying levels of experience. Evaluated each team members strengths and weaknesses and created a buddy system to allow less experienced team.
• Successfully implemented completely new workout plans several times across multiple releases with a brand-new team utilizing the efforts of newer resources, which historically was only accomplished by more veteran.
• Empowered teams to make decisions and implemented suggested ideas gathered from members to help improve effectiveness of each team
• Collaborated with Testing Automation team to help facilitate additional testing which gives additional bandwidth to team members as well as delivers more broadly tested configuration to Production

• Worked as part of U.S. Bank Run Team 1 to triage and configure EarlyResolution Decisioning related PBIs/tasks requested by the business lines
• Worked on the team that designed, configured and implemented the system used by U.S. Bank for Disaster Forbearance
• Worked on U.S. Bank Code Team to create and design new enhancements that would allow for U.S. Bank to utilize additional functionality within EarlyResolution, mainly around the Decisioning and ERBP space
• Worked with ER Developers to create the new Workout Review screens and system to properly snapshot the Account, Case, and Plan level data that is used during a decision and will be instrumental in future audit.
• Identified multiple bugs that would have shut down Production before being released into the Production environment, and worked with developers to find a solution that works best for all servicers using the platform
• Joined the U.S. Bank EarlyResolution Borrower Portal (ERBP) team to take the existing limited ERBP framework and redesigned, enhanced and configured it into the platform it is today

• EarlyResolution Decisioning Lead for on-site implementation of Fannie/Freddie portfolios for new EarlyResolution client
• Met on-site every week with client’s team to design solutions, taking into consideration existing bank processes, and designed ways that EarlyResolution could be implemented and used within the client’s business model
• Trained multiple resources in EarlyResolution Decisioning configuration and implementation, including co-hosting official training classes
• Identified multiple complicated bugs in the EarlyResolution platform, personally identifying root cause and helped developers replicate the issues and create a solution
• Successfully met the designated timelines detailed in the SOW for implementation of Fannie & Freddie portfolios

• Spearheaded effort to bring the entire Loss Mitigation area paperless, including Short Sale, DIL, Short Sale/DIL Pre-Underwriting, System Changes, and Underwriting; assisted on REO
• Worked on an 8-month Hybrid Project called ‘Final Mod – System Changes’ with TOS (US Bank IT) and the Business Line to automate the 3 to 5-day process (for each loan) of updating MSP with changes after a loan.
• Designed, created and implemented the Light Automation solutions below to resolve large CAS/Audit items by working side by side with the Business Line:o ‘Checklist Manager’ to centralize and virtualize (for Paperless.

• Managed a team of developers and designers to tackle pain points of individuals and businesses who can’t find solutions within their area of influence; solution areas include: websites, desktop applications, database.
• 37 unique jobs completed
• 100% client satisfaction rate over the past 2 years (per reviews on Elance)
• 36% of clientele are repeat customers

One West Bank

• Created/maintained application to completely automate reporting companywide, saving nearly 1 million dollars in labor costs over a 3 year time period
• Automated the charge-off process, resulting in a turnaround time reduction of 99%
• Applied strong programming skills to create applications to automate and streamline operational tasks
• Worked with executive management to brainstorm/implement innovative solutions to unique operational problems
• Created ad-hoc reporting to satisfy multiple high priority audits and upper management requests
• Automated the HELOC Modification Process, resulting in a turnaround time reduction of 92%

Computer Programming / Business Administration

Computer Programming / Business Administration