Migrated on-premises Endpoint management infrastructure (SCCM/MECM) and workflows to Azure.Designed and implemented a domain agnostic environment to manage devices across multiple domains using MS Cloud Management Gateway and certificate authentication.Implemented Intune device management to complement Microsoft Endpoint Manager capabilities and leverage the cloud to migrate devices.Designed and implimented automated windows patching following a monthly rollout schedule.Provide mentorship to systems administrators and desktop technicians regarding endpoint best practices and infrastructure.Promote technology standards for hardware, OS, core applications, and peripherals.Serve as the Subject Matter Expert for technologies which may span the enterprise. Leads complex troubleshooting efforts and root cause analysis.Create and update system documentation for engineering, operations, and support teams.Participate in multiple cross company projects and initiatives that impact the end user computing solutions and experiences.

Responsible for administration of Windows Servers and Exchange environment.Manages and maintains software distribution and desktop management systems (SCCM).Administration of Cisco Unified Communications servers and phones.Recommends hardware and other peripherals for general use.Monitors corporate network and maintains external and internal web/email presence.Performs and validates system backups and recovery.Ensures security policies are appropriately applied on all company systems.Manages Active Directory and Group Policy.Manages and Maintains DNS, DHCP and related domain functions.Collaborate with engineers in assessing customer needs and investigate/recommend cost-effective solutions.Designs and maintains workstation image configurations.Develops software distribution packages and performs appropriate QA functions.Manages all IT issues with focus on customer satisfaction.Deploy and troubleshoot mobile devices used for corporate system access.Deploy and troubleshoot mobile device management systems.

Two week onsite engagement to install System Center Configuration Manager. Remote Support after two weeks onsite.Trained on-site IT staff in SCCM application packaging and general troubleshooting.Installed SCCM using existing SQL cluster database for a 2500 system environment.Implemented Wake on Lan and UEFI PXE boot with support for legacy machines.Installed distribution points at all physical locations.SCCM Client deployed site wide.Build custom Windows 10 image with MDT integration.Implemented Software Updates using ADRs and maintenance windows.Implemented Reporting Services and custom report delivery.

Primary responsibilities include hands on development, standardization, and management of all desktop or mobile client infrastructures, including hardware, software deployment, images, and patching standards.This position’s primary focus is designing, building and troubleshooting enterprise level Server Systems.Interact with client management to answer questions, problems and requests regarding complex system issues.Monitor and tune appropriate systems to ensure optimum level of performance.Ensure correct installation, configuration, use, and maintenance of the Microsoft SCCM environment.Troubleshoot problems to locate root cause and appropriate fixes in expedient fashion.Provide client support and technical issue resolution in support of other teams.Consult with third party vendors to obtain support, make recommendations, schedule work orders, and assist customers with their requests.Document or revise user and technician training manuals and procedures.Package, test and deploy automated desktop application installations within an SCCM framework.Develop and execute enterprise workstation imaging and deployment methodologies.Develop and execute methodologies for increasing infrastructure optimization and standardization.Manage deployment of all patches, critical updates and service packs on a timely basis.Maintain ongoing communications with support teams regarding application issue resolution and general workstation management support.Coordinate applications release with the customer.Provide mentoring, guidance, and professional development support to others on staff.Provide back-up infrastructure support as needed.

Analyze current image deployment processes to expand and streamline them. Recommend technology solutions and implement them in CSN's environment.Manage, monitor and maintain CSN's SCCM infrastructure.Exemplifies excellent customer service skills when addressing help desk phone calls, emails and walk-ins. Team player and offers feedback and support to team members.Project management and team leadership. Completes installations, modifications, and repairs to personal computer hardware and software systems while providing technical assistance and training to system users. Establish and upgrade system by planning and implementing desktop roll out projects, installing hardware and software. Resolves problems by conferring with vendors; providing support for desktop environment; consulting with and training users.Maintains quality service by defining desktop standards; established and enforced organization standards.

Recipient of 2011 Las Vegas Chamber of Commerce Customer Service excellenceaward.Provide scheduling, contracts, conflict resolution, and supervision to a team oftwenty lab assistants.Provide technical support for CSN Charleston, Sahara West, and Summerlincampus.Exemplifies excellent customer service skills when addressing helpdesk phonecalls, emails and walk-ins.Team player and offers feedback and support to team members.Project management and team leadership.Completes installations, modifications, and repairs to personal computerhardware and software systems while providing technical assistance and trainingto system users.Establish and upgrade system by planning and implementing desktop rolloutprojects, installing hardware and software.Resolves problems by conferring with vendors; providing support for desktopenvironment; consulting with and training users.Maintains quality service by defining desktop standards; established andenforced organization standards.

Provide technical support for CSN Charleston campus.Exemplifies excellent customer service skills when addressing help desk phone calls, emails and walk-ins. Team player and offers feedback and support to team members.Project management and team leadership. Completes installations, modifications, and repairs to personal computer hardware and software systems while providing technical assistance and training to system users. Establish and upgrade system by planning and implementing desktop roll out projects, installing hardware and software. Resolves problems by conferring with vendors; providing support for desktop environment; consulting with and training users.Maintains quality service by defining desktop standards; established and enforced organization standards.

Provided technical and helpdesk support for Walsh College Troy campus.Facilitated communication between evening and morning shifts.Supervised helpdesk student workers.Responsible for academic lab images.Developed, Tested, and implemented a hardware independent Windows XP image for Walsh College using Symantec Ghost and Microsoft Sysprep.Rapidly deployed desktops and laptops as part of the annual replacement cycles. Maintained site computer labs to ensure 99%+ operability at all times. Resolved assigned desktop support helpdesk tickets.

Provide Project Management throughout the entire project life cycle.Maintained, installed, tested, analyzed and repaired computer networkingsystems for over two hundred different customers.Responsible for the development, implementation, and support of local and widearea networks.Design of domain environments using Active Directory or Novell, depending onthe customers needs.Provided onsite support and remotely by phone or through remoteadministration.Performed day to day tasks without supervision.Provided consultation for clients and team members.

Maintained and monitored the performance of the company’s entire network system.Troubleshoot computer hardware, software, and network problems.Responsible for the accuracy and timely receipt and delivery of all company materials and equipment.Monitor, maintain and control company assets and inventory levels.As the Show Service manager I performed my job duties without direct supervision and was held accountable for all decisions I made.Acted as the company liaison with corporate sales representatives and their clients in the management of display equipment.Created, implemented and supervised the training and installation of custom trade show displays on location.