Ralph Roberts Email & Phone Number

Remote

Novato, Ca/Remote

Inbound educational sales enrolling students into summer reading and several other offerings.

Phoenix, Arizona Area

Selected as part of the 12 member team to roll out the clients new billing system then help coach coworkers during the subsequent phases of the rollout.In collaboration with a store representative we resolved the procedural errors that had prevented completing any mechandise replacement's for nearly a month using the new billing system.Customer Engagement Expert, providing coaching for team members with low QA scores, plan micro training, collaborate with other team experts to better assist management in reaching team engagement goalsProduced winning video in client branding contest.Assist with testing of new hires, provide general floor support, execute a variety of projects for the project directors related to employee engagement, and providing support for project wide quality improvements.

Glendale, Arizona

I taught several sessions of History of the New Testament, History of the Old Testament, and World Views. Classes were each 8 weeks long taught online with 25-30 students per class on average with 2-3 classes in progress at any given time.Achieved superior student retention rates through innovative practices later promoted as a best practice by the university for students in their first year of coursework with the school.Produced digital content to further support student learning.Introduced recorded audio files for delivering the substantive feedback based on research about the impact of various methods of student evaluation and feedback. Students initial response was exceptionally positive and initial results suggested that it improved student performance.

Phoenix, Arizona Area

in recognition successfully retaining 21 of my 23 enrolled students in my first 4 months on the job I received a 19% raise8/10 conversion to completed applications submitted on new inbound leads.Completed a selective leader training and mentoring program.Leveraged my extensive background in disabilities services and A.D.A. compliance to successfully enroll frequently underserviced leads who had self disclosed a disability.Selected to do side by side peer coaching and onboarding with new teammates.

Phoenix, Arizona Area

Assuming chief responsibility over the affiliate pre-school I instituted a communications plan, redirected marketing and recruitment resources and focus, and made several critical interventions so that going into 2007-2008 the preschool had expanded programing and staff, where already fully enrolled for the 2007-2008 year and for the first time in 7 years where going to end the year in the black.Becoming the main staff contact for youth and youth ministries I went from monthly to weekly meetings and grew attendance from an average of 5 to 22.Launched a young adult group.Redesigned the confirmation program which was completed by 27 of the 30 middle schoolers on the rolls.Agreed to serve as a regional consultant on church educational ministries.Member of the Conference Youth Committee.Improved efficiency in allocating resources by coordinating a cross organizational identity campaign through which we raised Sunday attendance, participation in enrichment programs, number of pledges made toward the annual budget, and the number of new memberships for the two quarters during which the campaign was active.

Newton, Ma

Designed and taught the schools first course in religious education for Unitarian Universalists.It was also the first course the school approved as a valid substitute for part of the core degree requirements.

478 Main St. Winchester, Ma

Introduced innovative programing and practices in all areas of the educational ministry that where later recommended in a manual for churches on becoming more welcoming to children with special needs for which I was also asked to be on a review board that served as content experts.Chaired the largest regional organization of professional religious educators convening monthly meetings and coordinating professional development opportunities to insure that they aligned to the latest credentialing requirements.Appointed community rep to the town advisory board for the highschool Principle.Representative of the Liberal Religious Educator's Association to taskforce one which went on to become the association's right relations team tasked with monitoring and reporting on the handling of charges of sexual misconduct by the national organization.Provided sometimes sole ministerial leadership through a 1 million dollar capital campaign and throughout an extended search to find a senior minister.Together with two other authors received a grant from the Unitarian Sunday School Society and the fund for Unitarian Universalism to further develop and publish a Montessori inspired curriculum we named Spirit Play.Field Tested portion of the denomination's comprehensive sexuality education curriculum and hosted the first training of teachers in the core middle school component.Supervised ministerial interns and field education students from Harvard.Led training and provided ongoing supervision to As many as 3 program staff, 2 paid teachers, 14 paid teaching aids and nearly 40 volunteer teachers each year.Introduced organizational changes to make the administration of religious education offerings more efficient, open to innovation and subject to ongoing evaluation and improvement.Chair of the Winchester Interfaith Clergy Association

Master Of Divinity (Mdiv)

Activities and Societies: Student Representative to national ministerial credentialing body (1998). Elected board member to the Harvard.

Bachelor’S Degree, Christian Ministry, Education, Magna Cum Laude

Activities and Societies: Employed as a learning center tutor and teaching assistant. Successfully petitioned for alternative ways.

Candidate For The Doctorate In Ministry, Church And Ministry, Completed 22 Credit Hours

Activities and Societies: Developed and taught the school's first course in religious education for Unitarian Universalists.Job changes.