As the COO / Success Manager for Salesforce Platforms @ Sofigate, I am responsible for overall successful adoption and usage of the Salesforce platform within the Customer Engagements + Sofigate organization. Some of the key tasks and responsibilities include:* Leading AMS Activities / Resource Management for customer engagements* Developing systematically our resource management (people, process and tools)​* End to End Delivery process improvement ( Development… Show more As the COO / Success Manager for Salesforce Platforms @ Sofigate, I am responsible for overall successful adoption and usage of the Salesforce platform within the Customer Engagements + Sofigate organization. Some of the key tasks and responsibilities include:* Leading AMS Activities / Resource Management for customer engagements* Developing systematically our resource management (people, process and tools)​* End to End Delivery process improvement ( Development, Design, support)​* Competence Development Support (provide systematic process-based guidance to team leads / team members to help them acquire skill development and knowledge needed to perform services effectively.)​* Sofigate operations for Salesforce Platform Stream. (Utilization / Profitability / Marketing / Sales)I am involved in a critical role to the success of organizations that use Salesforce. They play a key role in ensuring that the platform is being used effectively and efficiently to drive business results. Show less

Helping customers make the Digital transformation transition successful. Offering Service Management and SIAM expertise along with "Double Ranger" status within the Salesforce area. I have some Finance background with SAP area and can do a little bit of everything if needed. (security, architecture, operational activities with focus on CI/CD and CSI tasks.)

Assignment working as Senior SAP Support with following duties (April 2022 - October 2022)* Integrated ERP activities* Disaster Recovery Planning / Documentation* IT Continuity Enhancement tasks* DR Drill Implementation Planning*Event scenario / Event DrillAssignment working as SAP Line Management with following duties (October 2021 - March 2022)* SAP S4/HANA operational activities* Landscape management (Ramp up / ramp down activities)

* Service Management and SIAM / Vendor Management / Line management duties – leading an offshore team * Responsible for overall operational activities for Salesforce - Portfolio consists of 25+ services running across 5 separate ORGs on two platforms (Salesforce and Heroku) for our internal and external partners/customers.* Planning, creating, and maintaining service management capabilities over the service life cycle. (Design, Develop, Deploy, Review, Ramp down) across Customer and… Show more * Service Management and SIAM / Vendor Management / Line management duties – leading an offshore team * Responsible for overall operational activities for Salesforce - Portfolio consists of 25+ services running across 5 separate ORGs on two platforms (Salesforce and Heroku) for our internal and external partners/customers.* Planning, creating, and maintaining service management capabilities over the service life cycle. (Design, Develop, Deploy, Review, Ramp down) across Customer and Sales, Maintenance, and IT ERP towers of KONE.* Working with Continuous Improvement / Continuous Development (CI/CD) activities for Business and IT stakeholders to ensure sprint deployments are handled with highest quality success rates and service transition at an early stage to prepare for Operational readiness across the platform.* Accountable for KPIs and SLA/OLA criteria are met, service continuity, forecasting / managing service costs, and continuous service improvements (CSI) activities are reported back to management and the customers on a monthly level.* Providing guidance / mentoring to the service management community within KONE. Show less

Worked across two different units within KONE IT - 50/50 split responsibility on a global scale. Finance & Reporting Solution unit handling * Treasury IT / SAP (2 services)* Reporting and Analytics ( 3 services)* all e-Invoicing and e-Payment solutions Workforce Solutions unit handling * Legal & Safety ( 3 services)* HR cloud services (7 services)* Providing additional expertise and guidance in the Unified Communication and Collaboration (UCC), Office… Show more Worked across two different units within KONE IT - 50/50 split responsibility on a global scale. Finance & Reporting Solution unit handling * Treasury IT / SAP (2 services)* Reporting and Analytics ( 3 services)* all e-Invoicing and e-Payment solutions Workforce Solutions unit handling * Legal & Safety ( 3 services)* HR cloud services (7 services)* Providing additional expertise and guidance in the Unified Communication and Collaboration (UCC), Office 365, and Identity Access Management services.for the above mentioned, my duties were:• Providing guidance to the Service Management global community within KONE for Change, Incident, and Release Management categorization.• Providing additional guidance an expertise / involvement in Service management area for upcoming new solutions to KONE IT Show less

Field Of Study: Työvoimapoliittinen koulutus* Activities and Societies: Maahanmuuttajien kotoutumikoulutus PEPO2 2/2016 * Learning work life using Finnish language skills every day for 6 hours.

• Mobile Device Management (MDM) system integrations and application publishing services for all platforms (iOS / Android / Windows) and devices (PC-Phones-Tablets)• Responsible for developer community experience and knowledge sharing activities (communication, social network)• Streamlining activities: evaluating and developing better workflow processes with current programs and services and ensuring application lifecycle management • Produce reporting analytics through Power BI and… Show more • Mobile Device Management (MDM) system integrations and application publishing services for all platforms (iOS / Android / Windows) and devices (PC-Phones-Tablets)• Responsible for developer community experience and knowledge sharing activities (communication, social network)• Streamlining activities: evaluating and developing better workflow processes with current programs and services and ensuring application lifecycle management • Produce reporting analytics through Power BI and or Excel. Show less

•Responsible for Capacity Planning, infrastructure maintenance and risk management to ensure continuity of services, budget managment and forecasting on a global level.•Maintaining and reporting KPIs and communicating monthly results to business associates and stakeholders.•Ensuring service support, knowledge management and business continuity on a global level.

• Responsible for operative budget management and forecasting of running application/infrastructure costs and reporting to the business owners.• Responsible for overseeing the project and development related tasks and transition to the service on a global level.• Responsible for maintaining internal support staff (9) working on a global level including rotating monthly scrum meetings.• Vendor Management (offshore) including starting the cooperation, overseeing it and developing it.

•Responsible for Vendor Management with both local an doffshore externals service support teams maintaining a bi-monthly KPI service review. •Vendor Management and contract processing for business.•Project lead providing tasks for the service.

• Maintained and developing an internal CRM system for Board of Directors and Executive Board of Nokia Phones / Nokia Networks / Nokia Head Office.• Project lead role for developing a receivables management internal tool used to keep track of and focus on payments due to Nokia Networks from its customers globally.

Electronic Pre-Press - Digital ProoferMaking digital DYLUX (impresses), full color spectrums, and creating traditional analog spectrum proofs utilizing different HEIDLEBERG/IMATION proofing equipment.