Responsible for managing all areas of operations within the restaurant including marketing and human resources, while ensuring the Fridays' standards of quality, service and operations are maintained; managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning, while upholding standards, product quality and cleanliness; maintaining an accurate and up to date manpower plan of restaurant staffing needs; preparing schedules and ensuring that the restaurant is staffed for all shifts; using the Great Selection process to interview all team members ensuring team members hired meet Company standards; staffing, training and developing team members through orientations, ongoing feedback establishment of performance expectations and by conducting performance reviews on a regular basis; identifying operational opportunities to build sales and control costs; developing and implementing plans to address opportunities (i.e., R&M, marketing); performing liquor, wine and beer audits in order to ensure proper invoicing; ensuring proper security procedures are in place to protect employees, guests and Fridays' assets, including security or beer walk-in, liquor room, store room, freezer and office; and preparing end of shift reports including Daily Labor Control, Daily Food Control, and Daily Sales Supervising 20-30 team members, 2-5 trainers per shift. While acting as manager on duty, responsible for overseeing restaurant operation with annual sales of $2.5 Million.

Responsible for the operations of a $2.75 million unit with over 50 employees. Accountable for all phases of personnel management – hiring, staff development, evaluation, promotion, and separations. Control labor costs by optimizing staffing requirements according to guest service needs. Supervise, develop, and coach 4-5 highly skilled managers that assist in the operation and development of the unit. Control product costs by overseeing ongoing waste management systems and developing systems to minimize waste. Develop and monitor guest service systems to meet high service standard requirements. Develop a strategic focus for sales growth, through community outreach, business-to-business relations, and Chamber of Commerce representation. • Consistently increased sales and profitability over 10% during an economic recession.• Lead company initiatives in reducing payroll expenses to record lows, while increasing sales.• Developed new marketing approaches to business-to-business brand awareness.• Developed a highly motivated, results driven team.• Consistently ranked in the top four of 16 JenTex franchise stores for sales and profitability.• Cultivated community outreach as part of brand awareness and community impact.• Coached and developed nine Supervisors, six General Partners, and two Market Developers.

Responsible for assisting the General Partner in the operation and development of the unit. Challenged established systems and created efficiencies in processes. Developed and coached a highly efficient crew. Quickly learned all systems within six-months. Helped motivate and develop new managers in the Manager-In-Training (MIT) Program. Led across, peer-to-peer, by tackling initiatives. Adequately scheduled and controlled payroll systems. Adequately ordered product and controlled product costs. Developed marketing strategies that fostered a sales building culture. Led up by pushing urgent human resource system issues. Promoted to Managing Partner for three months before General Partner promotion.

Responsible for daily cash management, which included preparing store opening, preparing deposit, answering supervisor calls, customer complaints, line management, and cash monitoring; maintained fiction sales by monitoring, replenishing, and reordering stock levels within Integrated Store Operations (ISO) standards; ensured proper development of booksellers, monitored progress, and focused on building an organizationally focused team