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A Data Science Leader experienced in creating business value with behavioral science, strategy, & machine learningIn my career I have taken many roles to achieve measurable impact on business value:A First Data Scientist at a multi-billion revenue organisation introducing data science techniques to the value creation parts of the business & built the Customer Centric Data teamA business partner who established the first corporate data science toolkit to help a customer-centric business make decisions and measure resultsA data therapist who helps executives apply data thinking and leverage data science to solve high pressure & previously unaddressable issuesA behavioral scientist who helps clinicians identify changes in communication strategies to improve patient health outcomesA technical product manager who guides business leaders towards new possibilities and data teams to look beyond constraints Over a five-year period, introduced behavior- and data-science solutions to change and predict patient behavior. Applied behavior science to improve medication adherence. Advocated moving beyond eclipsed approaches to prediction, such as predicting social determinants by sociographic segmentation and profiling complex conditions by disease classification, to implementing deep learning to identify the richer set of factors that influence outcomes. Applied data science to improve consumer marketing, enhance products, validate innovations, add an AI layer to startup businesses, improve performance of the core business, and generate insights to continually enhance the customer experience. I intentionally drive toward creating an analytics culture so that service-focused professionals can turn qualitative customer insights into quantitative business results. ⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀ ⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀ Technical Keywords - Python, R, SQL, Experimental Design, Customer Experience, A.I., Tableau, Machine Learning, Pandas, Numpy, Nltk, tensorflow, keras, dplyr, stringr, ggplot2, neural networks, Product Analytics
- Website:
- google.com
- Employees:
- 1
- Company phone:
- 916.253.7820
-
Data ScientistGoogle Jan 2022 - PresentMountain View, Ca, UsLeading the development of NLP & ML solutions for better representation of customer opinions in the design of devices, services, & support experiences -
Manager Of Advanced Analytics | Data Science, Machine Learning & Ai Layers For Customer ValueScan Health Plan May 2019 - Dec 2021Long Beach, California , UsFounder and leader of the data science team focused on the value-creating parts of the business. We champion the use of data science to improve consumer marketing, enhance products, validate innovations, add an AI layer to startup businesses, improve performance of the core business, and generate insights to continually enhance the customer experience.•Currently tracking the impact of COVID19 on Medicare Patient experience & working to keep patients from losing access to their benefits•Advisor to special projects for innovation teams launching startup business and programs•Machine Learning & Analytics projects for consumer marketing, product strategy, health care services, and call center operations•Insights Team Lead for the customer experience program•Machine Learning Technical Lead for customer experience use cases -
Data Scientist | Voice Of The Customer ProgramScan Health Plan Jan 2018 - May 2019Long Beach, California , UsChampioned the use of data science to improve the customer experience within the organization-and to improve service delivery within the partner ecosystem. •Partnered with Call Center Operations to establish an NLP pipeline to pull insights from daily customer service calls directly into Service Recovery Process•Advised Provider Network & Medical Group executive teams on the path to building a VoC program within their given systems•Strategic Analytics for the corporate executive team•Partnered with the Health Care Services team to deliver proof-of-concept for a solution that predicted the onset of dementia using call center audio recordings. Identified more than 100 members who were diagnosed within the year.•Drove the adoption of data science to identify and prioritize customer issues with health plan products. -
Data Analyst | Data Science For Customer-Focused ProjectsScan Health Plan May 2016 - Dec 2017Long Beach, California , UsChampioned and led the use of data science to generate customer insights and to improve the business’ response to customer issues•Introduced data science to teams leading Consumer Marketing. Presented analyses to corporate executives on the topics of member segmentation, product and service problems, and population projections. •For the new Customer Experience Program, supported process redesign by mapping business KPI’s and member journeys to features found in unstructured data. •Developed first version of speech analytics and text analytics solutions to identify member pain points in medicare customer service unstructured data.•In support of the Director of Research and Design for a new innovation program, supported the transition from qualitative insights to quantitative validation of early market demand.•Established the Data Analysis intern program in partnership with UCLA and CSULB•Advocated within the organization and established the first Data Scientist toolkit of open-source software to support the internal organization’s growing demand for data science support -
Graduate Student Researcher - Mobilize At UclaUcla Graduate School Of Education & Information Studies Oct 2014 - Jan 2016Los Angeles, Ca, Us•Developed multiple approaches to measure high school student behavior while using online education application •Delivered Thesis on the relationship between effort, grit, and class grade results of high school students taking a programming course by feature engineering unstructured computer input -
Summer AnalystSummit Consulting, Llc Jun 2013 - Sep 2013Washington, District Of Columbia, Us•Developed Time Series model using ARIMA approaches to predict account withdraw rate for reverse mortgage portfolio to support HUD re-estimates -
Research Associate | Social Interaction & Social Stigma LabUniversity Of California, Los Angeles 2010 - 2012Los Angeles, Ca, Us•Research Assistant in the Social Interaction and Social Stigma Lab - Jenessa Shapiro, Ph.D.•Experiments focused on Social stigma in the area of decision making and behavior change
Shane Roberts Skills
Shane Roberts Education Details
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UclaStatistics -
UclaStatistics -
UclaPsychology
Frequently Asked Questions about Shane Roberts
What company does Shane Roberts work for?
Shane Roberts works for Google
What is Shane Roberts's role at the current company?
Shane Roberts's current role is Data Scientist @ Google.
What is Shane Roberts's email address?
Shane Roberts's email address is sr****@****lan.com
What is Shane Roberts's direct phone number?
Shane Roberts's direct phone number is +156263*****
What schools did Shane Roberts attend?
Shane Roberts attended Ucla, Ucla, Ucla.
What skills is Shane Roberts known for?
Shane Roberts has skills like R, Data Analysis, Statistical Programming, Time Series Analysis, Data Modeling, Stata, Statistics, Data Mining, Statistical Modeling, Cluster Analysis, Analysis, Biostatistics.
Who are Shane Roberts's colleagues?
Shane Roberts's colleagues are Peggy Todd, Navjot Singh, Mark Zarich, Karan Singh Patel, Sierra Gannicott (Cocoziello), Ryusuke Arata, Rifki Arif.
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