Savage Land Solutions, a premier commercial landscape construction company based in Austin, Texas, specializes in delivering exceptional landscape design and construction services. As the Chief Operating Officer, I oversee and drive the operational excellence of our organization, ensuring the seamless execution of projects and the continuous improvement of our service delivery.**Key Responsibilities:**- **Operational Leadership:** Direct and manage all operational aspects of Savage Land Solutions, including project management, resource allocation, and workflow optimization to ensure efficient and effective execution of landscape construction projects. - **Strategic Planning:** Collaborate with the executive team to develop and implement strategic plans that align with our company's vision and goals. Ensure the operational framework supports the achievement of our long-term objectives. - **Team Management:** Lead, mentor, and inspire a diverse team of professionals, fostering a culture of excellence, accountability, and continuous improvement. Drive initiatives that enhance team performance and professional development. - **Financial Oversight:** Oversee financial planning, budgeting, and cost management processes. Ensure financial health and sustainability by implementing effective cost-control measures and maximizing operational efficiencies. - **Client Relations:** Cultivate and maintain strong relationships with clients, stakeholders, and partners. Ensure customer satisfaction through the delivery of high-quality projects and exceptional service.

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.4 trillion and operations in more than 60 countries. With a history dating back over 200 years, the firm serves millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.Developed and implemented product Site Reliability Engineering(SRE) organizational strategy and transformation, resource mgmt. globally, integrated Agile operating model across End-User-Services-Collaboration & Communication Products (Corporate systems (Office Products & Digital Assistant), Trading (Cloud9 SaaS & IPC), Regulatory Omni Channel Recording and Corporate Voice & Video Products) supporting Corporate, Branch, Trading and Contact Center users (~230k). The SRE function is made of up of four global teams directly responsible for engineering and operational mgmt. of the Product Platform & Application Systems Reliability, Toil Reduction through code, System and User Experience Observability; SLA/SLOs and OKRs driving improved systems uptime, user experience and overall cost reduction of operations as well as Risk & Controls Governance Practices and Auditable Controls.

Led Product Strategy, Budgetary and Pricing Models, Vendor Relationship / Contractual management and Operational Support for integrated Voice solutions for Global Trader Voice, Contact Center, Voice Network and Omni-channel Recording products supporting all JPMC Lines of business and Global Technology Infrastructure teams.Led the Global Capture (Regulatory Recording) / Line-Of-Business Audit SteerCo and Platform uplift program, driving reduction in firm wide risk through technology enhancements, operating model & process improvements across Recording and Telephony platforms supporting all LOBs auditable control and compliance policies.Directed global telephony, soft-phone and client migrations throughout COVID pandemic and migration for newly developed Contact Center Solutions: responsible for integration and transformation efforts supporting Consumer, Business Banking and Merchant Contact Center voice technology refresh, Work-from-Home COVID solutions and Return-to-Office migrations.Headed Product Development and Implementation of JPMC’s first virtual desktop and cloud based Trader Voice Solution.Spearheaded organizational transformation from a Plan-Build-Operate model to one of DevOps / Site Reliability Engineering (SRE) and Agile; leveraging Large Scale Scrum Concepts.

Delivered Consumer, Business Banking and Auto/Student (CBBA) Lines of business Infrastructure Solutions Engineering, Chase Branch Engineering, Quality Assurance, Vendor and Financial Management, Technology Refresh program and Branch Operational Support.Directed compliance to architectural standards, audit compliance and Business Continuity/Disaster Recovery planning, adherence to corporate security guidelines and risk mitigation programs for all technology services and applications in the CBBA businesses; defined Branch infrastructure product road maps for the firm.Relationship Management between business leadership and the retail technology organization for prioritizing technology and planning infrastructure services enhancements as they apply to business revenue initiatives.Oversaw financial planning, control and management of a ~$90M operational budget for the Consumer Branch End-User computing organization, including desktop engineering/support, field service and third-party hardware/software maintenance, business investments and Infrastructure & Shared Services resource allocations.Developed financial cost model for technology services rendered for the Consumer Banking CFO and Innovations/Real Estate Partners ensuring that proper controls were in place. Investment projects included: Branch Openings, Closures, RetroFits, ATM Refresh, Hardware Technology Refresh as well as software and hardware maintenance, field services and depot vendor contracts. Responsible for the RFP and bid process for the Branch Managed Services and Technology Refresh programs.Strategically directed and partnered with leadership on multiple efforts within the five-year End User transformation program that is accountable for the employee technology experience and the future design of JPMC Branches: Driving application cloud adoption, desktop application virtualization & thin desk/mobile device strategies.

Global Distributed Systems Management Global Storage Systems ManagementService Delivery Management Consumer & Business BankingInvestment Banking Application/Infrastructure & Help Desk Management

Infrastructure Relationship management between JPMChase / IBM Outsourcing; directing IBM support services for Client and Distributed Support Services teams including: Desktop Support, Application Integration and Deployment, Asset & Inventory, Distributed Computing Infrastructure (UNIX, Linux, Sybase and Oracle), NT/Novell (Application), Web Hosting and eCare / HelpDesk Services.

Database Management supporting North America Distribution Systems