Robert Stephens Email & Phone Number

New York, Ny, Us

Jersey City, Nj, Us

Santa Monica, Ca, Us

Los Angeles, California, Us

Consulting with startups and large companies to implement and refine their user research process and practice, and help put out quality experiences/products. Key projects include: Patient discovery research in healthcare to launching a company’s first ever self-service usability testing program.

El Segundo, California, Us

- Built and scaled an org-wide usability and qualitative research program- Collaborated cross functionally with teams to shape and execute research plans based on key business objectives at all phases of the product life cycle- Conducted ethnographic/field research to understand new user groups and problem spaces (ex. port of LA/LB)-Implemented human-centered design into product development and strategy, to create a consistent experience across products, increase empathy, and foster collaboration.- Synthesized complex information into clear and actionable recommendations to stakeholders- Conducted internal data analysis to support research initiatives- Designed and programmed quantitative surveys, interpreted data, and produced story-driven reports- Evangelized research insights throughout the company, presenting findings, running workshops and embodying the voice of the user- Established company’s first Customer Advisory Board to increase visibility of users’ needs and pain points

Santa Monica, Ca, Us

- Integral partner with design, product, strategy and marketing teams to ensure that user needs were addressed throughout the customer experience- Led design research, in-person qualitative interviews, onsite and remote usability testing, competitive benchmarking, and quantitative research studies- Owned research projects from end-to-end, matching methods to business needs, creating research plans, recruiting participants, conducting the research, analyzing and reporting out results, then leading activation workshops with stakeholders- Managed Edmunds Insiders online community research panel and launched engaging activities that informed product decisions- Supported the release of a major redesign of Edmunds.com (E17), through discovery research, journey mapping, segmentation, and in-person testing via weekly design sprints- Elevated the role of UX within company culture by partnering with designers and PMs to demonstrate the business impact of user friendly design

Santa Monica, Ca, Us

- Partner with design, product, strategy and marketing teams to ensure that user needs were addressed throughout the customer experience- Led design research, in-person qualitative interviews, onsite and remote usability testing, competitive benchmarking, and quantitative research studies- Owned research projects from end-to-end, matching methods to business needs, creating research plans, recruiting participants, conducting the research, analyzing results, reporting out results, and leading activation workshops with stakeholders- Managed Edmunds Insiders online community research panel and launched engaging activities that informed product decisions- Supported the release of a major redesign of Edmunds.com (E17), through discovery research, journey mapping, segmentation, and in-person testing via weekly design sprints- Elevated the role of UX within company culture by partnering with designers and PMs to demonstrate the business impact of user friendly design

Santa Monica, Ca, Us

- Conducted usability testing and quantitative survey analysis for product and content teams- Fielded remote and in-person ethnographic research- Managed recruitment, participant phone screening, scheduling and other research logistics- Created and maintained internal participant panel