• Volunteered part time during education while receiving degree in TESOL.• Assisted adult students from South America, Asia, Europe, and Middle East with learning written and oral English.• Worked one on one with students on tutorials and extracted relevant information through question and answer.• Created curriculum for tutorials to meet the needs of students.

• Represented claimants as advocate for Social Security Disability Insurance applicants.• Reviewed and summarized medical records providing an accurate description of complex medical conditions increasing awards.• Researched regulations, wrote interrogatories to clarify medical conditions and increase rate of success. • Assisted attorneys with claim processing receiving awards for excellence.• Increased number of claims filed by greater than 80%.• Wrote on-the-record briefs that increased award rate for previously denied claims by 35%.• Filed applications and appeals meeting deadlines with 100% reliability.• Provided information and support to claimants receiving high ratings for customer satisfaction by both customers and employer.• Interviewed claimants establishing rapport while maintaining excellence in fact finding. • Tracked claim status successfully resolving problems and decreasing processing time.