• Facilitated Agile Release Trains (ARTs) consisting of multiple Agile teams to ensure alignment with program objectives, release schedules, and business goals.• Collaborated with Product Owners, Scrum Masters, and other stakeholders to prioritize features and manage dependencies across teams.• Conducted Agile ceremonies such as Program Increment (PI) Planning, Scrum of Scrums, and Inspect and Adapt workshops to foster collaboration and continuous improvement.• Identified and resolved impediments, risks, and conflicts that could impact the successful delivery of program increments.• Coached teams on Agile practices, including Agile ceremonies, backlog refinement, and Agile metrics, to improve team performance and delivery predictability.• Implemented release management processes and tools to streamline the release pipeline and ensure consistent, reliable releases.• Utilized Agile metrics and reporting to track team performance, identify areas for improvement, and communicate progress to stakeholders.• Worked extensively with development, product, architecture and design teams to create a culture of shared responsibility

• Manage and optimize flow of value through the program using various information radiators• Establish and communicate annual calendars for Iteration and Program Increments• Aggregate PI Objectives into visible and transparently published artifacts• Work with business partners to track and report benefits and impact of successful stories• Engage directly with stakeholders to define mission value, prioritize work, and build capital in Agile techniques• Guide and manage the ART, and its teams, through the delivery of software and services• Provide guidance on Agile, Scrum, Kanban, and SAFe to delivery leads and teams of an organizational mix (FTE+Vendor Staff and Contractors)• Work with program architects to plan and design a deployment roadmap• Drive Continuous Improvement via facilitating workshops (quarterly agility assessment across the org)• Facilitate Scrum of Scrums ceremony and identify potential bottlenecks between dependencies • Establish and Manage Risk and Quality assessment for agile program (story quality, sizing, value proposition)

• Coordinate and host all Program Increment events• Ensure commitments made at each planning meeting synchronize development efforts and align with overall vision and priorities of the program• Facilitate twice-weekly Scrum-of-Scrums to identify cross team impediments• Mitigate integration challenges at Interim Demos throughout the program increment• Showcase progress of the program to stakeholders and executive leadership• Promote Program-level continuous improvement through Program Retrospectives• Develop and update roadmap to coordinate release planning readiness• Foster the conception and deployment of new and innovative solutions for the Enterprise• Ensure stakeholders have regular/transparent progress updates via continuous feedback loop• Support teams by working through challenges, managing risks, and escalating impediments

• Mastered complex facilitation and dependency management techniques (cross team/ART)• Drove cross team and ART impediment resolution, planning, collaboration, and coordination• Encouraged continuous improvement by utilizing feedback and quality metrics • Worked with stakeholders and teams to create environment of continuous improvement• Provided regular, open communication across the program and stakeholders for transparency and awareness of progress and impediments• Established a culture where decision-making is weighted toward empowered teams

• Worked with customers and internal staff to collect and document requirements for new software or existing software enhancements• Wrote detailed functional design documents which include use cases and archetypal user interface designs• Analyzed proposed software changes for potential system, business, and customer impacts to determine feasibility, cost, time required, and compatibility with other integrated software products• Tracked and communicated status of projects to stakeholders throughout the project life cycle• Participated as a domain expert resource during iterative development cycles with technical staff• Worked as a liaison with product management, support, training and sales departments providing in depth product knowledge• Served as Agile Coach to introduce Agile principles to teams outside engineering

• Served as Scrum Master for multiple Agile teams, facilitating Agile ceremonies and removing impediments to enable the team to achieve their sprint goals.• Guided the team in adopting Agile practices and principles, including Scrum framework, Kanban methodology, and Lean principles.• Worked closely with Product Owners to maintain and prioritize the product backlog, ensuring alignment with business priorities and customer needs.• Facilitated continuous improvement through retrospectives, encouraging the team to reflect on their processes and identify opportunities for enhancement.• Acted as a servant leader, fostering a collaborative and self-organizing team culture focused on delivering value to customers.

As a call center role, this position involved direct contact with clients experience software issues. My responsibilities included customer service, troubleshooting and documentation of the issues being reported.