Customer-oriented professional with a master’s degree and a proven track record of delivering exceptional customer satisfaction, growing business, and increasing profitability.Analytical strategist with expert-level critical thinking, capable of clear communications to convey and implement strategies and growth objectives while maintaining key stakeholder relationships.Currently delivering exceptional customer service as an independent contractor, to high customer ratings.Core Qualifications:• Client relations• Customer service operations• Strategic planning• Account management• Customer success• Process improvement• Contract negotiation• Training and coaching• Policies and procedures• Project management• Strategic partnerships• ITIL Foundation Certification• Program management• Program implementation• Research | Budget
Listed skills include Saas, Solution Selling, Selling, Enterprise Software, and 39 others.