Robert Stillwagon Email & Phone Number

London Area, United Kingdom

Chuo-ku, Tokyo, JP

- Product for the simulation lab used to test out prototypes for autonomous vehicle human machine interactions- Product for the geo data platform used to build country level HD maps.

Los Gatos, CA, US

I was in the Growth team focusing retention, solving challenging problems to help our members get back to streaming as easily as possible.

New York, NY, US

• Collaborate with other Product Managers to develop reusable servicing components for the website as well as a flexible UI that could incorporate future features. Our team aimed at calculating and executing user journey.
• Successfully increased registration rate by 20% after simplifying a registration journey from 22 pages to 10.
• Boosted revenue by 1.68M after testing into a feature previously thought to be inefficient.
• Strategized a communication preference process and facilitated in the construction of executable projects focused on furthering the discovered objectives.

New York, NY, US

• Directed a cross-functional team of engineers, designers, analysts, and data scientists through research, usability testing, and post-launch analytics while leveraging a cost effective and learning-driven approach..
• Generated a 56% increase in customer engagement after repurposing a tool to advance personalized targeting and content within marketing campaigns.
• Accumulated a 5% increase in customer spending, 33% boost in digital engagement, and 2% decrease in call volume by conceptualizing and designing personalized servicing insights for use across marketing channels.
• Scaled new capability to a global product which included working closely with data science team on updating and creating new algorithms to handle changing patterns of merchant and consumer behavior.
• I scaled a capability from ideation onward that creates predictive servicing “insights” that can be utilized via API across channels.

New York, NY, US

• Supported the redefining of the front-end of the user interface based on existing API research, business requirements, and content to enhance the user experience during payments or disputes. Conducted user testing.
• Delivered a 63% boost in productivity as well as enhanced stakeholder interest after molding a case for a development team, product owner, and technical budget for a high potential low investment product.
• Managed development process across 22 markets, 24 countries, and 13 languages to improve conversion traffic for deeper applications focusing on the payments and disputes process.

London, GB

• Coordinated with research partners for project set-up, data collection and visualization for a global brand health tracking study for American Express.
• Improved user experience for online knowledge center by simplifying user interface and reducing monthly maintenance by automating project setup process.
• Mapped and improved project management process flows to improve identification of future problems.

London, GB

• Partnered with researchers through all facets of the project development life cycle from conceptualization and data collection to visualization and tracking. Mapped and improved project management process flows to.
• Automated the project setup process to minimize monthly maintenance, simplify the user interface, and heighten user experience for the online knowledge center.
• Effectively increased the efficacy of identifying potential issues after mapping and enhancing project management process flows.

• Recorded over 400 interviews for highly confidential focus groups and in-depth-interviews
• Executed client services at a top-rated Research Facility
• Improved Reckner transactions by increasing respondent awareness of support services
• Rescreened and rescheduled respondents to filter and improve the interview process
• Ensured study documentation, room set-up, and immediate problem solving for client relations

New York, New York, US

Sold high end clothing to consumers by advising them to fit their individual needs.

• Excelled as one of the first interns to be brought on as a paid writer for the website
• Developed website content by crafting copy, interviewing subjects, and writing reviews
• Wrote and coordinated postings of all online media content
• Facilitated the Greater Philadelphia Tourism and Marketing Company with a new advertising campaign by researching potential “Cultural Ambassadors” using surveys, field research, and utilizing user feedback on the GPTMC.
• Interviewed, transcribed, and managed distribution during the creation of the Philly 360 campaign

Hershey, PA, US

• Supervised 14 employees to generate $8,000 to $20,000 in daily sales revenue
• Initiated employee satisfaction placement program, leading to record low employee turnover of 15%
• Oversaw over $25,000 daily managing stores while doing a cash count of over 5 registers
• Reduced supply waste by 25% over 3 years by optimizing process for ordering equipment and food supplies orders for two restaurants
• Administered training of employees for all restaurants from opening to closing shift’s duties

US

• Coordinated sponsorships with The Philadelphia Zoo, City of Brotherly Lover Softball League, and several other organizations to successfully coordinate events with over 500 attendees
• Orchestrated distribution of promotional material
• Trained over 15 employees on proper tactics for communicating brand value proposition to consumers