Storm Robinson Email & Phone Number

Memphis, Tennessee, United States

Greater Memphis Area

Handle day to day support for a wide variety clients managing Active Directory, Office 365, Mitel, Avast/Webroot antivirus, printing, Group Policy, various software, and Datto backup solutions.Managed the implementation of Multi-Factor Authentication in Microsoft Office 365 as well as Password Writeback in Active Directory synced O365 environments.Implemented Group Policy for printer deployment, password policy, network share mapping, logon banner, screen lockout policies, etc.Facilitated communication with vendors to assist with specialized software/hardware support and upgrades.Managed Cisco Meraki firewalls, switches, and wireless access points and maintained firewall rules, group policy, traffic shaping, content filtering, SSIDs, and VPN Access.

Southaven, Mississippi, United States

Handled day to day support tickets for mobile phones, Google Drive, Gmail, Docs, Sheets, Slides, and Forms, virus removal, RF Guns, wireless connectivity issues, printer support, desktop applications, account administration, and general support issues.Revamped ticketing system to allow more ticket information be provided upfront by both technicians and users to help cut down time waiting on more information to be relayed as well as give more insight via reporting on ticket queuesHandled all HR new hires and terminations; created user AD objects, setup email address and aliases, gave all appropriate user access for distribution groups and Google Team Drives, and removed and disabled terminated employee’s accountsConfigured all new computers by joining to company domain, installing supported software, and configuring new user accounts on the machineHeld training for all new hires for G Suite, phone system, and other day to day applicationsHeld monthly open house style training for all usersPart of Infrastructure team that handled upgrade of wireless network for a 500,000 square foot warehouseCreated traffic shaping rules for Cisco Meraki access points to reduce unwanted data usage from non-work related websitesSetup all IT equipment needed for International Home and Hardwares Show booth as well as provided on-site supportCreated and managed Distribution Groups within Google Admin ConsoleHelped manage Google Security measures via 2-Step Verification and enforce these security measures for all new hiresCreated and maintained Knowledge Base articles on common issues, software questions, and general troubleshooting stepsTracked and handled computer leases and lease returns to proper vendors

Memphis, Tn

Handled Tier 2 support tickets for mobile phones, email (Exchange 2010, Exchange 2013, Office 365), Microsoft Lync, virus removal, printer support, desktop applications, account administration, and general support issues for 2000+ employees.Traveled to over 25 states the course of 18 months overseeing IT portions of Mergers and Acquisitions team.Lead IT Support Staff and Technician at corporate office of 50+ employees.Created email policies for Exchange 2010 and Exchange 2013 to assign users appropriate primary SMTP address and aliases based on OU and company brand.Project lead on site bandwidth upgrades and fiber installs while working with telecom brokers and ISP's.Reorganized Active Directory OU structure to better suit Company's multi-branded organizational layout.