Aerial Survey Pilot flying single pilot photography missions in a Cessna 172

Student pilot earning ratings up to Commercial Single and Multi engine ratings

Senior Air Transportation Project Manager overseeing and coordinating all global projects for the Air Configuration, Pricing and Research (AirCPR) team across all Expedia Inc brands. Responsible for configuring airlines and GDS partners for new POS launching worldwide under the Expedia Inc brand names and under white label solutions. Using SQL databases and API tools to troubleshoot configuration and provide UAT testing of the new sites to ensure smooth running and post launch monitoring for stability. Also responsible for working with the Air Technology team on the platform migration projects moving systems and tools off the legacy platform to a new platform and redesigning tools and functions that met business requirements for the AirCPR booking team. Providing user stories and business requirements to the larger project teams and producing training and user guides for the new tools and systems as they rolled out.

Project Manager focusing on Air projects from new POS launches to shopping optimization projects. Coordinating with Technology and Product teams and GDS partners on configuration and business requirements.

Technical Product Manager (Airline Industry) on Expedia's Best Fare Search (BFS) team. BFS is Expedia's proprietary flight search engine that serves millions of users on a daily basis. Responsible for:Collaborating with industry partners, product management, air operations and other business stakeholders to help define a product strategy that meets our customers' needs, while balancing cost and time-to-market for new features.Translating airline industry requirements into functional and technical specifications for the engineering team.Overseeing large scale airline data feeds and APIs (search, schedules, availability, fares/pricing) and provide direction around automation and validation of the dataProviding ownership/support of production quality of BFS, including but not limited to investigating pricing and data quality issues

Responsible for managing global support of Expedia’s air shopping inventory and pricing content aggregated from multiple sources including several Global Distribution Systems (GDS). As well as providing technical analysis for all Expedia Points of sale globally. As a Manager of the Americas region but part of a fully global team located across 4 countries, I am responsible for monitoring team performance and continual process improvement in line with the Global Tour and Transport team goals. Working closely with the Regional Teams (our primary customer) while partnering closely with various operational and technical teams internal and external to Expedia to triage, troubleshoot, track and drive issues to resolution.

Same duties as previous job as Transport Analyst along with leading with a team of 5 analysts reporting directly to the director whilst immediate manager and senior manager were both out on maternity leave. Overseeing the London section of the global team with one analyst based in the US reporting in me. Responsible for recruiting and training 2 further analysts based in London.Managing relationships with the primary customers internally and with Technology teams. Dealing with escalations on pricing accuracy and GDS issues supporting the EMEA and APAC sites. Facilitating meetings across multiple time zones and managing and leading projects to support new point of sales, new GDS's and initiatives.

Working in the Air Configuration and Pricing Research EMEA department.Troubleshooting price changes and pricing competitiveness for multiple points of saleReviewing competitive air content/pricing analysis report for multiple points of saleEscalating discrepancies for above issues to the appropriate Technology team or GDSMonitoring live sites for all points of sale for air related problems Making database updates for multiple points of sale Working with multiple teams within the company to resolve air related problemsProblem solving by reproducing scenarios, researching available data, filing bug reports, developing alternatives to bring resolution to issuesAssisting test teams when testing new featuresWorking with Program Managers to reproduce reported problems, and to suggest enhancements to the siteLearning and maintaining knowledge of diagnostic and configuration tools

Calculating strategic air prices for the UK and Irish markets and ensuring successful upload into the internal system and recalculating as appropriate to support fluid pricing.Opening fly/cruise products for sale for UK and Ireland and performing daily gateway maintenance.Attending airline meetings and negotiating inventory with airlines. Including analysis of historical data, reviewing of past utilisation vs. passenger targets and deployment for the following year.Ensuring sufficient inventory is in place to support business requirements based on deployment and passenger targets and ensuring 90% utilisation of agreed allocations and groups are achieved to minimise financial impact of any committed air inventory, including charters flights.Responsible for managing airline allocations and groups with an approximate value of £3.5million for the 2010 season.Regular communication with applicable airline departments, Air Operations, Revenue Management, Sales and the Air/Sea and Hotel teams in Miami.Being a point of contact for the Air Operations team for help and advice on difficult bookings and fares.Assisting with the International Project Team in the implementation of new systems and provide testing and quality assurance.Assisting in distributing airline contracts and ensuring they are loaded into the Amadeus Fare Expert system.Producing daily and weekly reports and action as appropriate often for the Board of DirectorsEmergency out of hours Air Duty Manager at weekends/holidays on a rota basis.

Handling fly/cruise reservations, assigning flights to the cruise bookings and ticketing at the most attractive commercial terms to the companyCustomising air itineraries to the passenger's exact requirementsHandling internal and external calls, offering the highest level of customer service Accurate construction of PNRs in Amadeus utilising allocations and freesale availability Accurately utilising airline contracts to ensure all fare rules are metAwarded the Employee Recognition Award for November 2007, an accolade voted for by peers within the companyConsistently achieving Top Call Taker status

Operations agent in large worldwide dynamic package tour operatorWorked within the operations and ticketing departmentsHanded client emails and phone calls pertaining to operational and administrational queries regarding their bookingsQuality checking and correction of new bookings to ensure that all flights, hotels and transfers booked correctlyGeneral administration relating to bookings using in-house systems, Viewdata, Amadeus and BA Lime ManagementIssued scheduled tickets using Amadeus to IATA specification using published and IT rates and ensuring that all rules and restrictions were adhered toPart of the Crisis Management Team to deal with any emergency incidents relating to transportational aspects of bookings

Handled day-to-day operational situations, passenger queries and general enquiries pertaining to flights/operational mattersBuilt and maintained relationships with Charter and Schedule Airlines along with UK and overseas representativesCommunicated passenger names and special requests to airline partners as determined by the airlineSupervised the operations assistant and provided on-the-job trainingUse of Amadeus and BA Lime Management to book and ticket published and IT contract rate fares, manage the queues and process exchanges and refundsManaged load factors and buying and selling of excess seats to/from ATOL agents and the public to ensure maximum profitability and utilisation of committed air inventoryOut-of-hours emergency 'Flights Duty Manager' providing 24 hours contact with airlines/resorts in case of emergency situations and implementing/devising contingency plans.

Provided representation on behalf of major tour operators, such as Thomson, Cosmos and Olympic HolidaysDealt with enquiries, oversaw flight delays, and ensured passengers have an excellent start to their holiday