Led the Enterprise & Media Systems team in managing client relationships and enabling business processes through technology delivery for key business functions across Rogers: • Directed solutioning, development and support for Finance, HR, Supply Chain, Procurement, Marketing, Customer Care, Business Intelligence, Middleware and Media systems. • Upgraded talent (60% change in leadership team), and increased delivery capacity by 28%. • Implemented performance scorecards to drive customer focus and accountability resulting in improved relationships with internal clients. • Executive accountability for key enterprise programs – including: o Desktop Evolution o Enterprise Data Warehouse o Middleware Renewal o PCI Compliance • Managed relationships with key technology consulting, hardware, software and application development partners. • Accountability for annual budget of $40M Capital, $15M Opex.

Led the HR Services team in enabling the transformation of Rogers HR from an administrative function into an analysis, consulting and results focused unit driving superior value for the business: • Successfully outsourced HR back-office (people, processes and technology) to global leader of HR BPO - freeing up HR resources to focus on talent/leadership development and workforce analysis/planning, and driving annual savings of $8.5M. • Implemented enabling technology (recruitment, employee & manager self-serve portal), on-time and on-budget with strong adoption and customer satisfaction rates. • Developed enterprise learning strategy – which included: o Rollout of enterprise wide manager development program (5,000+ managers). o Launch of on-line learning portal for 14,000 employees. • Successfully outsourced Disability Management to Canadian leader of health management – resulting in a 12% reduction in disability absence rate in Year 1.

Led business unit finance team to support the Systems & Technology group in achieving its strategic, operational and financial objectives: • Managed Capital expenditure of $800M and Operating budget of $300M • Drove renewed Finance team value proposition: • Evolved reporting and analysis capabilities. • Upgraded Finance talent. • Enhanced financial controls.

Directed strategic transformation program focused on service level excellence and cost effectiveness: • Revitalised Employee Call Centre and implemented Customer Relationship Management tools to improve access rates, facilitate end-to-end management of issues and drive customer value improvements of 14%. • Implemented scorecards to track process performance and drive improvements of 22%. • Implemented tools, upgraded talent and leveraged process improvements to drive annual cost reductions of $1.7M.

Managed delivery of $130M ERP implementation program: • On-time, on-budget delivery of enterprise wide SAP Finance & HR systems, enabling process harmonization and cost optimization. • Negotiated project financing transaction and related outsourcing agreements. • Structured operating model with implementation partners. • Managed executive communications to ensure senior engagement/support around key issues. Played strategic role in creation of enterprise wide Shared Services centre for Accounting and HR services: • Developed business case and implementation strategy. • Established organization structure and accountability model. • Co-managed change management and communications strategy.

Led a team of consultants and business analysts to on-time design and implementation of Project and Asset Management modules across 17 countries (Europe & AsiaPac). • Leveraged industry experience and business knowledge to promote best practice concepts to stakeholders at all levels of the organisation. • Drove creation of Capital Management shared services group facilitating standardized tracking and control of capital initiatives across European operations.