Robert K. S. Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

Cincinnati, Oh, Us

Cincinnati, Oh, Us

As a Level II Desktop Technician for First Financial Bank, I provision and support the technology used by our associates throughout our multi-state footprint. This enables First Financial Bank to positively change the lives of our organization’s clients. Duties and responsibilities include, but are not limited to:• Maintain accurate inventory for equipment and assets totaling up to $500,000.• Traveling to off-site branches to provide hardware/software level support to ensure that retail associates have the proper tools to better serve our customers. • Branch closure responsibilities include recovery of company assets, conducting inventory, and proper disposal or re-deployment of equipment. • Manage and configure the deployment of equipment for branch re-model projects and company acquisitions across various states. • Image and maintain laptop and desktop workstations via PXE, Microsoft SCCM, and Active Directory.• Work with vendors to provide quick and efficient solutions to issues for the various hardware and software in our environment. • Conducting training with associates through the implementation of new technologies (Windows Hello, Intune, MFA etc.).• Serving as a point of escalation for our help desk associates.• Training and mentoring new desktop technicians to ensure role competencies and career success.• Served as Director Coordinator for 2023 IT Disaster Recovery.

Cincinnati, Oh, Us

Severed as the sole Desktop Technician for First Financial Bank’s Greensburg Operation’s Center. Worked to provision and support the technology used by our associates to positively change the lives of our organization’s clients.

Cincinnati, Oh, Us

Served as a Technological Ambassador for newly hired First Financial Bank associates by managing their initial setup and first-time login. Strived to ensure that each associate had a positive IT experience. Collaborated with various teams in the IT Department to provide efficient and timely technical solutions for our associates.• Authored and consolidated documentation to provide education and training for our internal clients and members of the IT Support Center team. *Documentation was utilized during multiple projects while onboarding contractors and temporary associates.• Analyzed and discovered gaps in the Support Team’s training/onboarding process and provided solutions by consolidating and creating new documentation to supplement prior material. *The resultingdocumentation and consolidation effort was used to help onboard two new members of the Support Team.• Collaborated with the team supervisor and development to create test scripts that effectively test the Support Center’s processes during software upgrades to the ServiceNow system.• Identified inefficiencies concerning account management and audit methods of 3rd Party Programmer access and worked with the Core and Information Security teams to create a lean-automated solution that effectively eliminated human error factors; thereby increasing the security of the organizations banking system.

Batesville, Indiana, Us

Provided personalized customer experiences while supporting multiple platforms of web- based technology. Assisted customers with the production and implementation of websites hosted through Batesville Inc.• Documented over 6,000 accurate and concise case files in Oracle based Customer Relations Management (CRM) software.• Created and documented the support team’s onboarding and initial customer training process for the launch of a new mobile application (Bridges).• Virtually trained global partners (based in India) on applications, products, and procedures to ensure a smooth transition during departmental restructuring Served as an active member of the employee engagement team, which worked to plan, manage, and facilitate corporate sponsored employee and community events.• Served as an Implementation Specialist for new and renovated website projects. Responsible for planning projects, communicating with stakeholders, and tracking all changes in Project Management Software (Jira and Daptiv).

Richmond, In, Us

An accelerated 15-month program that focused on cross functional team projects, Course structure facilitated core business competencies in marketing, operations, finance, and human resources. Awarded recognition on the Chancellor’s List for maintaining a 4.0 GPA during the following semesters: Spring 2016, Fall 2016, and Spring 2017.

Arlington, Virginia, Us

Awarded Afghanistan Campaign Medal for Combat Deployment during Operation Enduring Freedom (2009-2010). • Supervised, trained, and assisted new recruits to ensure combat readiness. • Increased operational communication and clarity as the Senior Battalion Radio Telephone Operator. • Graduated from Infantry School, Airborne School, RTO Academy, and Combat Life Saver Training.• Implemented, operated, and supported hardware and software used for operational communications and personnel tracking in rapidly changing environments.• Maintained a Government Security Clearance during all four years of enlistment.• Inspected and documented operational inventory in preparation for logistical transitions during training and combat deployments.

Bachelor Of Science (B.S.), Business Administration

Technical Certificate, Cloud Technologies

Associate Of Science (A.S.), Business Administration