Robert Supples Email & Phone Number

Research and application of data analytics and machine learning using Python.

Greater Tampa Bay Area

• Technical Delivery Lead, software development, and analysis services in customization, implementation and delivery of Guidewire Software solutions in the insurance sector using agile development methodologies and tools.
• Guidewire Innsbruck Certified Specialist: ClaimCenter Configuration, PolicyCenter Configuration, BillingCenter Configuration, InsuranceSuite Integration, EnterpriseEngage Configuration & Integration
• Guidewire Technical Lead for implementation of Guidewire for Salesforce. Led development team, coordinated with BA and QA teams, project reporting, defined and ran defect management processes, coordinated and executed.
• Technical Lead for customization of Guidewire AccountManagement portal. Led development team, coordinated with BA and QA teams, sprint planning and project reporting. Performed frontend development in React/Jutro, and.
• Scrum Master in SAFe-5 environment - Guidewire upgrades from v8 to v10. Created filters and dashboards in Jira, project status reporting, program iteration and sprint planning, resource allocation, project coordination.
• Development lead responsible for API Services and InsuranceSuite enhancements needed to support Guidewire Digital portal implementations. Led development team, while also doing development in Guidewire InsuranceSuite.

Greater Tampa Bay Area

• Customization, implementation and delivery of Guidewire Software solutions in the insurance sector, using agile development methodologies and tools, serving clients in the United States and Canada.
• Development lead responsible for EDGE Services and InsuranceSuite Core application enhancements needed to support Guidewire Digital 11 portal implementations.
• Identified, documented and analyzed customizations and integrations needed for several digital portal implementations.
• Facilitated requirements workshops, demos and walk-throughs, created UI wireframes to elicit client confirmation and feedback, and created story cards specifying requirements.
• Performed Guidewire PolicyCenter upgrades and merged multiple code bases to synchronize features / fixes across several releases.
• Implemented features, changes and enhancements to Guidewire InsuranceSuite applications to support of new lines of business, Digital portal implementations, and integration of Guidewire US Standards Based Templates.

Sarasota, Florida

• Directed, hired, coached and developed a diverse team of seven Business Systems Analysts. Managed team performance, provided budgetary input, prepared and delivered individual evaluations and administered salaries..
• Developed a forecasting model for resource needs and project coverage, enabling early identification of schedule and quality risks and additional resource needs, resulting in reduced risk, improved quality, and more.
• Brought version control to software requirements and established their organized, broad publication, increasing their accessibility and visibility within the organization and improving team efficiency, while.
• Developed a digital sign-off process that ensured stakeholder engagement and verified approvals, which improved communications, reduced re-work, and enabled asynchronous requirement reviews.
• Led a cross-functional team of six tasked with creating a cross-product development dashboard of current performance, historical trends, and early warning of potential issues. Oriented work around a.
• Served as Senior Business Systems Analyst when necessary.

Sarasota, Florida

• Project Manager responsible for inception, development and delivery of a new class of product that interacted with our existing income tax products, while also serving as the systems analyst for the project. This.
• Created the project plan, in coordination with stakeholders, to develop and release the product. Defined project milestones, organized and scheduled tasks, gathered estimates and planned release dates.
• Executed the plan, engaged various teams as needed, tracked progress, evaluated risks and potential impacts to customers and release dates, mitigated risks and resolved issues, kept stakeholders involved and informed.
• Worked with wide range of stakeholders to elicit, identify, and define requirements, facilitated workshops, and conducted walkthroughs.
• Developed hi-fidelity UI prototypes, and detailed requirements use cases, that included system scenarios, UI specifications, report specifications, and performance targets.
• Delivered the product through two beta releases and its first public release, on time, with full functionality.

Sarasota, Florida

• Lead systems analyst for inception, development and delivery of product additions supporting new tax types within our domestic income tax product for s-corporations and partnerships.
• Worked with diverse stakeholders to elicit, identify, and define requirements. Created high quality, detailed requirements use cases, with tax and system scenarios, UI and report specifications, calculation parameters.
• Created and maintained use case models, class models and data dictionary of the problem domain
• Developed high fidelity prototypes using C#
• Facilitated requirements workshops, worked closely with development and testing during development, and conducted frequent reviews and walk-throughs, ensuring requirements were correct, complete and well understood.
• Collected, analyzed and reported cost information for the whole project, enabling the company to claim a substantial Research and Experimentation tax credit for the new and innovative work done on this project.

Sarasota, Florida

• Development manager charged with establishing a common development process across the organization and responsible for improving the quality assurance and requirements management functions specifically. While serving.
• Created cross-functional, cross product team of approximately twelve. Selected the Rational Unified Process as the framework and coordinated the customization and implementation within all product development teams.
• Standardized requirements and semantics for traceability between requirement types. Conducted current state assessment relative to the Software Engineering Institute’s Capability Maturity Model and developed.
• Shifted the organization toward performing quality assurance throughout the process, emphasizing early defect detection, when they are least costly to address. Implemented ‘Quality Gate’ concept for development.
• Lead systems analyst developing and managing business and system requirements for several commercial software products.
• Administered the Rational suite of development tools used by the organization.

Chicago, IL And Sarasota, FL

• Lead Developer and Systems Analyst for two international corporate tax applications used globally in Arthur Andersen tax offices and licensed to Fortune 1000 corporations. Responsible for system requirements and.
• Co-designed our software development processes, centered on use cases and object oriented development, using Rumbaugh notation. Championed and led the adoption of UML when it was released.
• Worked with diverse stakeholders to elicit and define requirements. Created high quality, detailed requirements use cases, with tax and system scenarios, UI and report specifications. Created and maintained use case.
• Created and maintained class models and data dictionary of the problem domain, which provided context and focus for project communications.
• Redesigned key calculation components when performance issues were identified, dramatically improving calculation performance.
• Facilitated requirements workshops, worked closely with development and testing during development, and conducted frequent reviews and walk-throughs, ensuring requirements were correct, complete and well understood.

Chicago, Illinois

• Responsible for support, maintenance, and deployment of network and workstation hardware and software to Arthur Andersen offices globally.
• Researched and integrated new hardware & software into company’s standard network and workstation environment.
• Evaluated and recommended software and hardware standards for Arthur Andersen offices around the globe and was a key contributor in transitioning the Andersen offices to Windows and MS Office.
• Personally supervised the on-site deployment of the standard network and workstation configurations in the company’s Tokyo office, while integrating unplanned dual boot support for English and Japanese versions of.
• Produced software CDs used by Arthur Andersen line office personnel to keep the networks and workstations in all Andersen offices worldwide up to date and in compliance with current standards.
• Developed configuration and installation utilities, using C++ and Visual Basic.

Cedar Falls, Iowa

• Student / Employee supporting the installation, administration, maintenance, expansion and integration of networks on campus.
• Performed troubleshooting of network and workstation hardware and software.
• Integrated software and developed tools and utilities.
• Created documentation and conducted network user training.
• Designed and implemented a relational database application managing and tracking end-user support requests.

Camp Lejeune, North Carolina, Quantico, Virginia, And Overseas Deployments

• Enlisted Instructor at The Basic School (Marine officer training school) and Fire Team Leader in "C" company, 1st Battalion, 6th Marine Regiment, 2d Marine Division.
• Supervised, trained, and deployed Marines in infantry duties.
• Nuclear, Biological and Chemical Defense NCO for the company.
• Overseas service in Far East Asia and combat service in Panama.
• Taught infantry tactics, specialized in fortified position and urban warfare.

Bachelor Of Arts (Ba), Management Information Systems With Minor In Computer Information Systems, 3.83 On A 4.0 Scale

Activities and Societies: Phi Eta Sigma National Academic Honorary (inducted 1990), Treasurer Phi Eta Sigma National Academic Honorary.

Education record

Took classes in journalism, chemistry, physics, Spanish and German, and computer programming. I was VERY involved in the Air Force Jr..