Robert S. Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

• Responsible for day-to-day IT operations & support across four towers including Data Center Operations, Networking, Telephony/Unified Communications, and End User Computing with a hybrid on/off-shore IT Support Desk.• Built and led a team of 72 ‘TECHsperts’ responsible for $18M in annual spend providing a secure, reliable, scalable, and efficient infrastructure operating on a 24x7 hybrid on/offshore model supporting 300 custom applications. • Successfully migrated more than 2100 users at 20 global sites including UK, Shanghai, Bucharest, Paris, Stuttgart, Seoul, & Stockholm onto VMware Velocloud SD-WAN (Internet & MPLS) in 8 weeks ensuring divestiture TSAs were exited on time & within budget with no loss in productivity.• Managed Data Center migration to Azure delivering a seamless transition with no disruption to services or customer facing applications.• Deployed Microsoft Teams with calling plan globally leveraging full Office 365 integration resulting in reduced maintenance & licensing costs allowing users to work from anywhere during the Pandemic.• Led Global Change Control Board (CCB) IAW ITIL best practices in approving over 1000 configuration changes annually to IT systems through expert change management resulting in zero downtime for critical business systems.• Spearheaded configuration & MSFT Intune deployment of Security Tools including Windows Hello, Zscaler web proxy and DLP, Cisco AnyConnect VPN, Microsoft BitLocker encryption, and Azure Information Protection (AIP) data classification.• Achieved significant reduction of on-prem costs while ensuring high availability and geographically diverse failover capabilities by fielding new cloud-based automatic call distributor (ACD) system to +400 agents at seven call centers.“Professional, reliable, detailed and thorough; I am impressed with Rob's ability to work through ambiguity to develop clear and concise plans for the team he leads.” – Gary W.N., V.P., Commercial Operations, Carestream Dental

Atlanta, Georgia, Us

• Directed design and installation of physical and virtual systems for 50 remote offices supporting 2500 employees and 20,000 contractors.• Led 14 Engineers & Architects in Network, Windows, Virtualization, and Open Systems towers.• Lead Centralization Project saving $700k annually by centralizing VDI, File & Print, File Shares, VoIP and AD Topology collapse reducing server footprint from 400+ to 7 into two data centers with no data loss.• Implemented VMware vRealize Automation for faster provisioning and self-service capabilities.“Robert has an excellent ability to breakdown complex IT issues and provide intelligent solutions making him a catalyst of improvement for the IT department and business as a whole.” – Madeline M., PM, Insight Global

Boston, Massachusetts, Us

• Led 11 full-time Level II network, TELECOM, and endpoint client technicians for the global leader in information management.• Managed multiple information and communications systems and projects, including voice, data, office automation, and networking systems.• Provided IT due diligence & integration support for six acquisitions as IT SME for NA Mergers and Acquisitions team.• Delivered IT PM oversight for enterprise telecom expense management project providing $250k annual savings through invoice consolidation, contract reviews, and development of a custom GL module integrating with AP system.• Ensured regional implementation and compliance with global standard operating procedures.“Robert has a unique ability to translate complex issues into straight-forward business solutions and an impressive ability to develop networks of people and organizations to drive innovative solutions.” – Blake S., Senior Operations Manager, Recall Digital Solutions

Atlanta, Georgia, Us

• Led a team of 10 full time technicians and 6 contractors in supporting 8K+ desktops, laptops, and 3k+ handheld devices at 500+ locations.• Validated $3K of monthly savings for CIO on day one through telecom audit support.• Lowered REMEDY ticket queue by 64% in 30 days through process improvement and vendor management.• Remediated 6 Sarbanes Oxley IT audit findings with no repeat findings upon re-inspection.• Recovered and credited over $130,000 to Rollins in residual equipment value.• Negotiated contract with national IT asset disposition company for non-profit organization.• Absorbed IT Asset Management, developed processes, and provided training for DSS employees.• Created image and deployed 200 VMware VDI clients to call centers and remote agents.• Established user training program for ServeSuite CRM implementation specialists.“Robert is a strong leader who effectively drives goals while maintaining great relationships with his peers, superiors, and direct reports. Very detail oriented and passionate about delivering quality solutions to issues.” – David G., Director of Comm. Services and Chief Security Officer at Rollins, Inc.

Arlington, Virginia, Us

• Led the establishment of US Military History for academic credit, overseeing six instructors.• Instructed 300+ students on leadership, decision making, problem solving, and effective communication.• Increased contracts by 400% to resource newly commissioned Officers to outlying Universities.• Developed leaders to be capable of training and preparing an organization to accomplish their assigned mission.• Contributed to student/Cadet development and service, broadly interpreted to include the local community, Army, and the nation.“Excellent performance by one of the top third of all my Field Grade Officers. Major Svoboda continues to shine as an excellent leader at one of my most challenging programs. His leadership has helped to increase every performance measure of his cadets where success was not the norm.” – Jeffrey C., Battalion Commander

Arlington, Virginia, Us

• Led 52 combat reconnaissance patrols and delivered 25+ tons of humanitarian supplies in support of Special Forces and Dutch Provincial Reconstruction Team.• Managed $3M+ in civil engineering contracts, improving lives of 300K+ people and enhancing Afghan Government legitimacy.• Completed major civil infrastructure projects to include a bridge across the Helmand River and a power plant in Deh Rawod, improving living conditions, local security, and quality of life for the Afghan people.• Built high performing, cross-functional teams and developed systems and processes to achieve objectives and goals.• Validated and integrated documentation, programming, and adjustments of institutional training and education to ensure execution of annual institutional goals."Dedicated officer who excels at leading individuals to become productive members of a team. Self-starter who can be relied upon to complete every assignment on time and above expectations." – LTC(R) Darrin R.

Arlington, Virginia, Us

• Led the identification of interfaces and integration tasks for a collective embedded training capability, enhancing Warfighter capabilities.• Spearheaded the recommendation of accelerated solutions for battle command connectivity, enabling seamless communication for troops.• Established as a subject matter expert in communications, ensuring interoperability for Army's modernization program.“Captain Svoboda continues to be the best junior officer in this Directorate and is one of the very best I have ever known. His technical communications expertise coupled with his tactical competence set him apart from his peers. He is clearly recognized as an expert in the field of Battle Command.” – Eric M. Nelson, Director TPIO BCCD

Arlington, Virginia, Us

• Managed 100+ communications installation projects for $2B US-Korean Land Partnership Program, reducing military installations from 41 to 23.• Commanded Signal Company providing strategic communications for 8K Army personnel in Republic of Korea.• Provided critical emergency communications support during international crisis, setting organizational standard for crisis response deployments.

Arlington, Virginia, Us

• Commanded a Signal Company of 212 soldiers, ensuring 24/7 tactical communications capability for 2d Infantry Division.• Overhauled logistical procedures, saving $39M+ in company property and achieving 97%+ operational readiness rate.• Reduced maintenance costs by 50% through telecommunication projects, improving service for 10K+ customers.

Arlington, Virginia, Us

• Led a $250,000 satellite installation project, enhancing Special Operations communications flexibility.• Managed the first field deployment of a JCS satellite communications terminal, training and developing 17 soldiers.• Provided power projection platform for the NCA through DSCS and data center support for the 18th Airborne Corps.

Arlington, Virginia, Us

• Enlisted into the Active Army in 1987 as an Air Defense Artilleryman. • Promoted to Sergeant in May of 1990. • Served with the 8th Infantry Division in Europe during the Cold War. • Deployed as part of VII Corps, 3rd Armored Division serving as a Vulcan gunner during the Gulf War. • After the war, joined the Army Reserve and served with the 372d Military Intelligence, Hanscom AFB, Massachusetts as a Technical Intelligence Analyst.• Attended Special Forces Assessment and Selection (SFAS), 18D Special Forces Medical Course, Airborne School, and Russian Language Course.• Awarded 4 year Army ROTC Green-To-Gold Scholarship to attend Northeastern University, Boston, MA.• Commissioned into the Army as an active duty Signal Officer in 1997.

Bachelors, Political Science, Military Science, Russian Society, Int'L Relations

Masters, Business Administration