Róbert Szabó Email and Phone Number
⚠️ Goal-oriented Technical Service Manager with fluent English/basic German and demonstrated work history in IT Service Management at one of the biggest telecommunication companies in Europe. My key strenghts include:-9+ years of working experience in IT Service Management with the focus on qualitative and high standard service operationAchievements: Selected by the Head of Operations to support and coordinate a newly formed team during a significant reorganization. Acted as a key resource, aiding the new team leader and providing him guidanceAchievement: Consistently recognized for high-quality work and proactive contributions, including multiple "Employee of the Quarter" awards at Deutsche Telekom and three Vodafone Star Awards at VOIS-Strong customer service mindset such as proactiveness, accountability, flexibility, empathy, strategic communicationAchievement: Received several positive feedback both from customer and internal stakeholders (Ask for references!)-Passion for continuous improvement and process workflow developement-Familiar with ITIL practices and processes complying with SLA and KPI targetsAchievement: Proactively created new processes and effective methods managed to grow customer satisfaction and increased the service desk ticket quality- and incident resolution time by +25%
_Vois
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Technical Service Manager_Vois Jun 2022 - PresentBudapest, Hungary• Proactively analysing the service quality coupled with Continuous Service Improvements• Managing the customer network operation including Incident – Change – Problem – Access – Knowledge - Configuration management, Service requests and maintenances• Supporting the Service Desk regarding incidents and escalations• Provisioning monthly service performance reports• Project coordination in Service Transition phase during customer onboarding from Service Operation’s point of view• Keeping up strategic relationship management with all stakeholders eg. Account Manager, Global Service Manager, Service Desk Operation Manager, 3rd party managers, etc.
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Change ManagerDeutsche Telekom It Solutions Hu Jan 2022 - Jun 2022Debrecen, Hajdú-Bihar, Hungary• Create and execute change management plans from scheduling to relasing• Check approval options and present requests on Change Advisory Board (CAB)• Conduct post-implementation reviews to measure success• Collaborate with change coordinators and operation managers -
Team Coordinator & Incident Lifecycle ManagerDeutsche Telekom It Solutions Hu 2017 - 2022Debrecen, Hajdú-Bihar, Hungary• Support the head of team and the leadership community• Manage the operation by Identifying gaps and proposing quality improvement measures• Check regularly the team performance and monitor employee KPI’s• Manage workload distribution, resource allocation, attendance, and holiday planning in line with the workload, regulations and policies• Propose hiring and performance improvement recommendations• Follow up on newcomers' performance developement• Manage the incident lifecycle from identification to resolution• Ensure timely resolution of incidents to meet SLAs and KPIs• Coordinate escalation procedures and manage major incidents• Take part in customer implementation projects• Propose and create improvement measurements based on identified gaps• Develope and maintain incident management processes• Create analyses and reports for higher level management
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Service Desk AgentDeutsche Telekom It Solutions Hu 2015 - 2017Debrecen, Hajdú-Bihar, Hungary• First level support in network operation (MPLS, SD-WAN,)• Proactive service monitoring - create, track and close incident tickets• Maintain contacts with customers (email, phone, web)• Collaborate with other IT team members to resolve complex issues• Handle incoming and outgoing escalations
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Flight Operations OfficerAirport Debrecen Kft. Apr 2012 - Oct 2014Hungary, Debrecen• Coordinate the ground handling processes• Organize flights based on the customers' request• Handle administrative tasks
Róbert Szabó Education Details
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Faculty Of Applied Economics And Rural Developement / Agricultural Rural Development Engineer
Frequently Asked Questions about Róbert Szabó
What company does Róbert Szabó work for?
Róbert Szabó works for _vois
What is Róbert Szabó's role at the current company?
Róbert Szabó's current role is ITILv4 certified Technical Service Manager | Process-and Quality specialist.
What schools did Róbert Szabó attend?
Róbert Szabó attended University Of Debrecen Official.
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Róbert Szabó
Budapest -
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