Robert Thacker Email and Phone Number
Roanoke, VA, US
Robert Thacker's Location
Greater Roanoke Area, United States, United States
Robert Thacker's Contact Details
Robert Thacker work email
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Robert Thacker personal email
n/a
Robert Thacker phone numbers
About Robert Thacker
Nominated as a Product Marketing Rising Star by the PMA🏅, I am a transformation & marketing leader, speaker, story teller, & and author with success delivering substantial growth in highly competitive markets.As an accomplished executive, I have rich experience developing and implementing sales, marketing, and business development strategies for continued growth in fast-paced markets. Over the past 25 years, I have established a stellar record in developing and implementing effective marketing strategies, directing large-scale campaigns, and managing client relationships to maximize company profits. Throughout my career, I have achieved the distinction as a top performer, consistently receiving recognition for outperforming and surpassing both personal and corporate goals. Connect with me and find out how to bring ALL of your Business objectives into focus!
Robert Thacker's Current Company Details
Robert Thacker Work Experience Details
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Director Solutions Architecture - AmericasArisRoanoke, Va, Us
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Director - Professional Services - North AmericaSap Signavio May 2022 - Nov 2024Walldorf, Baden-Württemberg, De• Partner with top tier customers to ensure successful implementations of of SAP Solutions based on their defined requirements and initiatives, including BPM methods and best practices.• Support implementations (SaaS), Technical Support, Training, and Best Practices around methodology to effectively grow adoption• Manage customer requirements and expectations to ensure customer engagement success by ensuring effective execution of key performance indicators (KPI’s) through collaboration• Collaborate with Sales, Pre-Sales, Service Managers, and Customers to scope projects and implementations based on defined requirements. -
Board MemberRichmond Heritage Community Development Fund (Non-Profit) Feb 2022 - Feb 2024
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Vp - Operations And MarketingLean-Bpm Jan 2022 - Dec 2022Delaware, Ohio, Us -
Global Director - Product Marketing & EnablementIgrafx Nov 2017 - Dec 2021Tualatin, Oregon, UsDirect a global team to provide content and messaging necessary for sales team and partners to be successful. Oversee installation, integration, and management of marketing technology systems (i.e. Salesforce, Hubspot). Deliver go to market strategies to ensure a successful product launch. Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies. Established and owned company-wide Learning Management System (LMS) to facilitate sales and partner enablement and train personnel on personas and messaging to deliver effective solutions and enhance customer satisfaction and retention. Author and create all digital content including social updates, white papers, videos, podcasts, blogs, and press releases. Oversee Analyst relationships and communications. Owned all event budgeting & planning, website design, content, and messaging. Conducted meetings with customers to identify their specific requirements, pain points, and experiences, then coordinate with product management team on product roadmap for prioritization of new products, enhancements, and messaging.Key Contributions:● Nominated 2020 Product Marketing Rising Star by Product Marketing Alliance.● Implement company-wide LMS platform to standardize learning for employee & partner enablement ● Amplified social channels leads by 120% by designing user-friendly landing pages● Improved customer-based reviews by 300% by following up with buyers● Executed global enablement program for sales and partners● Implemented Analyst outreach program● Produced and delivered iGrafx iNNOVATE conference event ● Launched new website design and messaging in 3 months to modernize company brand ● Generated leads by authoring more than 40 articles, blogs, and whitepapers Tools Used:• Hubspot• Salesforce• Wordpress• Camtasia Studio• Adobe Creative Suite• TalentLMS• Confluence• Google Analytics -
Director Solutions EngineeringIgrafx Sep 2014 - Nov 2017Tualatin, Oregon, UsIdentified organizational needs and captured business opportunities while consistently exceeding goals, building relationships, and supporting superior customer experiences. Directed a team of solutions engineers to establish a digital platform implementation plan and define best practices for driving digital process solutions focused on opportunities for automation. Define and drive cross-functional initiatives that integrate the customers strategy, process, technology, and people to further enable an easy, integrated, and intelligent experience for customers and team members and provide leadership in developing standards and best practices for Intelligent Process Automation. Communicated proactively with sales teams to schedule any necessary demonstrations and ensured that proper applications and licenses were quoted. Oversaw staffing and messaging for various trade show events. Key Contributions: ● Implemented standard demo practices based on customer needs● Developed new trial interface to ensure higher engagement and conversion● Assisted in closing >$10M in annual revenue.Additionally oversaw the companies Social Media marketing standards and practices.I have consulted in a variety of industries including Financial Services, Healthcare, Space & Aeronautics, Manufacturing, Government, Food & Beverage, and Consulting
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Sr. ConsultantIgrafx Jan 2008 - Sep 2014Tualatin, Oregon, UsCollaborated with clients to identify future growth requirements and gaps in their present procedures that hinder that goal from becoming a reality. Captured business opportunities and recommended effective solutions to address business gaps and drive a more efficient and economical process. Delivered strategic leadership and guidance on building risk catalog, defining risks assessment and mitigation strategies with a keen focus in achieving company goals.Key Contributions: ● Realized over $10M in ROI through consulting in a range of industries, including financial services, healthcare, space and aeronautics, manufacturing, government, food and beverage, and consulting to assist companies implement improvements.● Designed and delivered effective training to customers on Lean, Six Sigma, and Advanced Business Process management to discover gaps and links between their processes and overall business architecture, identify opportunities for automation, as well as how to perceive their business as a whole, rather than as distinct groups.I have consulted in a variety of industries including Financial Services, Healthcare, Space & Aeronautics, Manufacturing, Government, Food & Beverage, and Consulting
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FounderRvabeerblog Jul 2015 - Sep 2021Richmond, Va, UsA dream job of sorts - travel to different breweries, get the updates on what's out and what's coming and keeping you informed. -
Chief Marketing OfficerDouble Dizzy Brewery Jul 2012 - Dec 2015Amelia, Va, UsIn a sentence; I am responsible for the brand, positioning, image, and standards. As the Chief Marketing & Business Development Officer, I am responsible for managing all corporate and business brand and marketing communications. I work with our Executives to develop and manage all marketing strategies and programs encompassing a broad range of traditional, online and internal communications, including Website Development, Digital Marketing and Social Media.Accomplishments / PressFinal Four in RVA Beer Brawl6 Delicious VA Beers You Need to Try http://scoutology.com/6-delicious-virginia-beers-to-try-today/20 Great Dark Beers to Try in VA http://charlottesville.scoutology.com/20-great-dark-beers-to-try-in-virginia-4/ -
Manager - Acquisitions & IntegrationCapital One Feb 2006 - Dec 2007Mclean, Va, UsAs acquisitions were made to further the services and market share of the company, I would travel to the new division to review current core processes and compare those to the current company models. If those processes did not exist, I would work with Sr. Management to develop a plan of Communication, Training, and Implementation. If those processes did exist, a maturity assessment would be done to determine which organizations process was more mature and best practice. An integration plan would then be developed and managed to merge these processes together and define the corporate standard. -
Manager - Change & Configuration ManagementCapital One May 2004 - Dec 2007Mclean, Va, UsThe second phase of the ITIL implementation of the company. In this role, I was part of the team that defined and developed the tool set that would be used to identify and document the Corporate Infrastructure Library and Requests for Change. Included in this implementation, I was responsible for the following tasks:- Corporate Communications- Corporate Training- Developing Change Advisory Board (CAB) procedures- Defining Change Management Standards- Managing / Developing / Training Change Analysts
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Manager - Problem ManagementCapital One Aug 2001 - May 2004Mclean, Va, UsThe First wave of the ITIL implementation. Part of the team that defined the implementation of a method of tracking, categorizing, and resolving incidents that occurred within the IT environment. Responsible for:- Authoring Severity Level Matrix- Development of Problem Management Database (PMDB)- Managing diverse team of Problem Managers - Defining Corporate Problem Management Standards- Facilitating daily Problem Management meeting to discuss open issues- Oversight of Executive Reporting- Instituted training for Problem Management best practices
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Vp - It Project & Process ManagementBank Of America 1998 - Aug 2001Charlotte, Nc, UsOversee the merger of Business Vision and IT Systems & Support.In this role I managed a team of Project Managers and Process Analysts to ensure that all new line of business projects were properly communicated, documented, contracted for the IT infrastructure that would support them.Accomplishments- Created Standard IT Service and Costing Catalog- Author IT Service Level Agreement Template- Developed, Trained, Managed Multi-State team- Oversaw Multi-Million dollar projects and implementations- Multiple Acquisitions Integration Projects- Developed Help Desk training program- Built from team of 8 local support a Help Desk of 60 for International IT Support- Create IT Support Knowledgebase to capture common errors and fixes -
Manager Of TrainingBank Of America Feb 1996 - 1998Charlotte, Nc, UsGrew the internal help desk from 10 to 100 supporting Bank of America globally. Developed the on boarding program for new call center repsCreated a 4 week training program to educate new employees on BofA policies, culture, SW, and HW configurationsEstablished on going monitoring and training for new technologies supported by BoADefined escalation path for call handlingCreated internal Knowledge base for FAQAvg Call Time - 3.5 minsAvg Abandon Rate - 1.2%1st Call Resolution Rate - 98.7%Customer Satisfaction Rate - 97.6%
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Training ManagerCompusa Jan 1994 - Feb 1996Miami, Florida, UsOversee day to day operation of Training Center, including managing staff of full time and contract instructors and registrars. Define the training schedule of sessions that would be conducted based on needs and demand of market. Ensure availability of appropriate instructors for defined training schedule. Order and schedule all necessary training materials for sessions. Train and Develop staff on Adult Education techniques, as well as, Customer Service etiquette and Company Policies. Conduct and Facilitate training daily on various topics of Sales, IT Networking, and Software.
Robert Thacker Skills
Business Process
Change Management
Itil
Management
Project Management
Leadership
Six Sigma
Process Improvement
Enterprise Software
Process Management
Integration
Business Process Mapping
Operational Excellence
Analysis
Public Speaking
Software Documentation
Business Process Design
It Service Management
Marketing Strategy
Marketing
Process Simulation
Igrafx
Social Media
Business Process Improvement
Social Media Marketing
Service Desk
Business Process Management
Social Networking
Incident Management
Telecommunications
Cobit
Acquisition Integration
Internal Communications
Root Cause Analysis
Pre Sales
Adult Education
Educational Leadership
Service Improvement
Organizational Communication
Radio Broadcasting
Presenter
Learning Styles
Corporate Education
Brewing
Craft Beer
Kaizen
Voice Acting
Training/mentoring
Seminar Speaker
Beer
Professional Services
Robert Thacker Education Details
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Vrije Universiteit AmsterdamManagement / Leadership -
Loyalist CollegeComputer And Information Sciences And Support Services
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The Art InstitutesCinematography And Film/Video Production
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Highland Springs Vocational Tech Education CenterJournalism / Broadcasting
Frequently Asked Questions about Robert Thacker
What company does Robert Thacker work for?
Robert Thacker works for Aris
What is Robert Thacker's role at the current company?
Robert Thacker's current role is Director Solutions Architecture - Americas.
What is Robert Thacker's email address?
Robert Thacker's email address is ro****@****afx.com
What is Robert Thacker's direct phone number?
Robert Thacker's direct phone number is +150340*****
What schools did Robert Thacker attend?
Robert Thacker attended Vrije Universiteit Amsterdam, Loyalist College, The Art Institutes, Highland Springs Vocational Tech Education Center.
What skills is Robert Thacker known for?
Robert Thacker has skills like Business Process, Change Management, Itil, Management, Project Management, Leadership, Six Sigma, Process Improvement, Enterprise Software, Process Management, Integration, Business Process Mapping.
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