Robert Thacker Email & Phone Number

Roanoke, VA, US

Walldorf, Baden-Württemberg, DE

• Partner with top tier customers to ensure successful implementations of of SAP Solutions based on their defined requirements and initiatives, including BPM methods and best practices.
• Support implementations (SaaS), Technical Support, Training, and Best Practices around methodology to effectively grow adoption
• Manage customer requirements and expectations to ensure customer engagement success by ensuring effective execution of key performance indicators (KPI’s) through collaboration
• Collaborate with Sales, Pre-Sales, Service Managers, and Customers to scope projects and implementations based on defined requirements.

Delaware, Ohio, US

Tualatin, Oregon, US

• Direct a global team to provide content and messaging necessary for sales team and partners to be successful. Oversee installation, integration, and management of marketing technology systems (i.e. Salesforce.
• Nominated 2020 Product Marketing Rising Star by Product Marketing Alliance.
• Implement company-wide LMS platform to standardize learning for employee & partner enablement
• Amplified social channels leads by 120% by designing user-friendly landing pages
• Improved customer-based reviews by 300% by following up with buyers
• Executed global enablement program for sales and partners

Tualatin, Oregon, US

• Identified organizational needs and captured business opportunities while consistently exceeding goals, building relationships, and supporting superior customer experiences. Directed a team of solutions engineers to.
• Implemented standard demo practices based on customer needs
• Developed new trial interface to ensure higher engagement and conversion
• Assisted in closing >$10M in annual revenue.Additionally oversaw the companies Social Media marketing standards and practices.I have consulted in a variety of industries including Financial Services, Healthcare, Space.

Tualatin, Oregon, US

• Collaborated with clients to identify future growth requirements and gaps in their present procedures that hinder that goal from becoming a reality. Captured business opportunities and recommended effective solutions.
• Realized over $10M in ROI through consulting in a range of industries, including financial services, healthcare, space and aeronautics, manufacturing, government, food and beverage, and consulting to assist companies.
• Designed and delivered effective training to customers on Lean, Six Sigma, and Advanced Business Process management to discover gaps and links between their processes and overall business architecture, identify.

Richmond, VA, US

A dream job of sorts - travel to different breweries, get the updates on what's out and what's coming and keeping you informed.

Amelia, VA, US

In a sentence; I am responsible for the brand, positioning, image, and standards. As the Chief Marketing & Business Development Officer, I am responsible for managing all corporate and business brand and marketing communications. I work with our Executives to develop and manage all marketing strategies and programs encompassing a broad range of.

Mclean, VA, US

As acquisitions were made to further the services and market share of the company, I would travel to the new division to review current core processes and compare those to the current company models. If those processes did not exist, I would work with Sr. Management to develop a plan of Communication, Training, and Implementation. If those processes did.

Mclean, VA, US

The second phase of the ITIL implementation of the company. In this role, I was part of the team that defined and developed the tool set that would be used to identify and document the Corporate Infrastructure Library and Requests for Change. Included in this implementation, I was responsible for the following tasks:- Corporate Communications- Corporate.

Mclean, VA, US

The First wave of the ITIL implementation. Part of the team that defined the implementation of a method of tracking, categorizing, and resolving incidents that occurred within the IT environment. Responsible for:- Authoring Severity Level Matrix- Development of Problem Management Database (PMDB)- Managing diverse team of Problem Managers - Defining.

Charlotte, NC, US

Oversee the merger of Business Vision and IT Systems & Support.In this role I managed a team of Project Managers and Process Analysts to ensure that all new line of business projects were properly communicated, documented, contracted for the IT infrastructure that would support them.Accomplishments- Created Standard IT Service and Costing Catalog- Author.

Charlotte, NC, US

Grew the internal help desk from 10 to 100 supporting Bank of America globally. Developed the on boarding program for new call center repsCreated a 4 week training program to educate new employees on BofA policies, culture, SW, and HW configurationsEstablished on going monitoring and training for new technologies supported by BoADefined escalation path for.

Miami, Florida, US

Oversee day to day operation of Training Center, including managing staff of full time and contract instructors and registrars. Define the training schedule of sessions that would be conducted based on needs and demand of market. Ensure availability of appropriate instructors for defined training schedule. Order and schedule all necessary training.

Management / Leadership

Computer And Information Sciences And Support Services

Cinematography And Film/Video Production

Journalism / Broadcasting