Robert Thiede Email & Phone Number

Dearborn, Michigan, United States

Working direct for Ford on field service actions.- Responsible for writing and coordinating the development of dealer bulletins and owner letters for field service actions.- Coordinate development of FSA service procedures and tools.- Work with Engineering to define product concerns and ensure corrective actions are robust.- Conduct service trials to ensure technical instructions are feasible, efficient, and accurate.- Develop financial estimates for cost of field service… Show more Working direct for Ford on field service actions.- Responsible for writing and coordinating the development of dealer bulletins and owner letters for field service actions.- Coordinate development of FSA service procedures and tools.- Work with Engineering to define product concerns and ensure corrective actions are robust.- Conduct service trials to ensure technical instructions are feasible, efficient, and accurate.- Develop financial estimates for cost of field service actions.- Coordinate the development, validation, approval, and publication of dealer bulletins and owner communications in support of field service actions.- Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.- Assist dealers and Ford activities regarding FSA related concerns. Show less

Dearborn, Michigan, United States

Technical author for Ford workshop manuals, specializing in antilock brake systems.

Dearborn, Michigan, United States

Contract employee with Modis, working for Bosch on Ford field service actions.- Responsible for writing and coordinating the development of dealer bulletins and owner letters for field service actions.- Coordinate development of FSA service procedures and tools.- Work with Engineering to define product concerns and ensure corrective actions are robust.- Conduct service trials to ensure technical instructions are feasible, efficient, and accurate.- Develop financial estimates… Show more Contract employee with Modis, working for Bosch on Ford field service actions.- Responsible for writing and coordinating the development of dealer bulletins and owner letters for field service actions.- Coordinate development of FSA service procedures and tools.- Work with Engineering to define product concerns and ensure corrective actions are robust.- Conduct service trials to ensure technical instructions are feasible, efficient, and accurate.- Develop financial estimates for cost of field service actions.- Coordinate the development, validation, approval, and publication of dealer bulletins and owner communications in support of field service actions.- Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.- Assist dealers and Ford activities regarding FSA related concerns. Show less

Warren, Mi

Coordinated development of major service deliverables (service information, labor times, pre-delivery inspection, owner's manual, parts catalog, service parts, diagnostic and programming software, training, and local requirements) required by dealerships to service vehicles.Worked with cross-functional team members, individual contributors, department managers, and senior management to identify, escalate, and resolve issues.Coordinated review of product change requests and decision… Show more Coordinated development of major service deliverables (service information, labor times, pre-delivery inspection, owner's manual, parts catalog, service parts, diagnostic and programming software, training, and local requirements) required by dealerships to service vehicles.Worked with cross-functional team members, individual contributors, department managers, and senior management to identify, escalate, and resolve issues.Coordinated review of product change requests and decision notices with service operations, technical support, and service parts team to assess impact to serviceability and service network.Developed and maintained APRM workplan for each program to achieve established production schedule.Conducted monthly Service Performance Integration Team meetings for deliverable progress review and issue resolution.APRM subject matter expert for owner’s manual review process.Performed individual owner’s manual reviews and on-vehicle validations to confirm correct vehicle content and ensure vehicle feature text is accurate and complete.Tracked validation of service-related vehicle technical specs and championed issue resolution.Tracked key milestone deliverables and reported progress to management.Reported out on serviceability issues at vehicle virtual design reviews and program status reviews.Reported out on service deliverable readiness during program quality readiness reviews.Created APRM workplan which will be used to track every service deliverable for every vehicle program globally.Oversaw creation and implementation of dedicated Cadillac aluminum vehicle collision repair network. Show less

Warren, Mi

Worked with vehicle program teams to implement service requirements for ABS, TCS, and stability enhancement systems.

Willow Run, Mi

Worked to improve vehicle warranty expenditures through reduction in variation of assembly processes.

Warren, Mi

Responsible for door and tailgate sheet metal parts.

Milford, Mi

Tracked and helped resolve electrical issues on test vehicles.