Bob Gordon, Sphr, Shrm-Scp, Cbp, Ccp Email & Phone Number

Wytheville, VA, US

• As a member of the Advisory Council to the CEO of a complex state political subdivision organization with a total budget of $96.2M and a staff of 968 employees ($61.0M total compensation), responsible for developing.
• Serve on the executive leadership team, functioning as a forward-thinking, data-driven, strategic advisor to each program regarding key organizational and management issues.
• Key member in continuity of operations plan (i.e., agility/crisis management team) regarding pandemic response, resulting in increasing weeks of unrestricted cash from eight (8) to fourteen (14) weeks reserve through.
• Work with the agency’s executive management team to establish a sound plan of management succession that corresponds to the strategy and objectives of the company.
• Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals. Hired/promoted 203 employees (149 external, 73.4%, and 54 internal, 26.6%) during last 12 months; also.

Wytheville, VA, US

• As a member of the Executive Leadership Team of a complex state political subdivision organization with an employee labor budget of $39.4M, develop and executive Human Resources strategy in support of the overall.
• Serve on the senior leadership team, functioning as a strategic advisor to each program regarding key organizational and management issues.
• Develop collaborative relationships with a diverse group of agency constituents as well as provide counsel and coaching to senior executives on all complex human resources-related matters.
• Manage and enhance the Agency’s Human Resources operations by planning, implementing, and evaluating employee relations and Human Resources policies, procedures, programs, and practices. Manage Human Resources budget.
• Ensure legal compliance of the agency.
• Support and advise leadership on sensitive employee issues including counseling, disciplinary procedures, disputes, and grievances to ensure effective decision making. Investigate grievances and/or complaints from.

Mooresville, NC, US

• Drove Employee Relations (ER) policies, processes, communications, and employment practices across the enterprise, as well as supported continuous improvement efforts and compliance.
• Partnered with key stakeholders to communicate, influence, and bring innovative solutions to challenging enterprise problems or conflicts, with concentration in the areas of benefits and employment practices—one of.
• Assessed, planned, redesigned, and implemented new and improved human resources business processes using Lean Six Sigma workflow design (e.g., assisted in the redesign of the “Candidate Experience” employment practice.
• Designed and implemented HR/employee relations/employment practices policies.
• Built business rules and guidelines governing the design, documentation, approval, maintenance, and communication of HR policies, processes, and employment practices.
• Served as liaison between HR and other enterprise communications units in order to manage business alignment, generate cross-discipline project requirements, direct program/project management execution, resolve process.

Columbus, OH, US

• Designed benefits and compensation packages and communications for executives, including supplemental retirement savings plan, supplemental executive retirement plan, deferred compensation, long- and short-term.
• Redesigned the Supplemental Retirement Savings, Compensation Deferral, and Senior Executive Financial Counseling Plans to make plans stronger while complying with federal codes.
• Negotiated down by 25% the pension calculator vendor contract to automate executive non-qualified retirement / pension calculations and communications.
• Established strategic relationship with Executive Management and members of the HR Committee of the Board of Directors in completion of job duties.
• Advised each member of the Board of Directors on options for stock unit accumulation and retainer deferral plans to ensure maximum benefit.
• Developed management / Board book materials and reports, and presented content at the HR Committee of the Board of Directors meetings.

Columbus, OH, US

• Led the Corporate HR Service Center with a staff of 33 providing services for more than 35,000 employees / retirees / survivors and with an operating budget of $2M+. Managed HR administrative services and.
• Improved HR Service Center’s customer service level index rating by 5% and to its highest score in its history (from 4.275 to 4.5 on a 5.0 scale) and achieved a perfect overall performance rating in seven measurements.
• Served on a cross-functional team to further automate the on-boarding process. Instrumental in benefits specifications development related to new hire Total Rewards enrollment. Led the redesign of new employee.
• Led a team in the development of specifications to fully automate offboarding.
• Led a team to determine how human resources could more proactively aid regulatory affairs in rate case recovery.
• Worked with pension calculator vendor in the release of system upgrade.

Columbus, OH, US

• Consulted with unit managers on and led benefits design / administration in the areas of retirement savings, retirement, and insurance settlements. Represented HR in mergers, acquisitions, and divestitures, and.
• Served on 401(k) team that delivered annual savings while simultaneously increasing the breadth of investment options.
• Completed merger and acquisition due diligence activities.
• Developed, in conjunction with legal, divestiture-related employee matter agreements.
• Improved employment practices and off-boarding processes and procedures through workflow automation and process improvement.
• Built team member capabilities through rigorous cross training and employee development.

Columbus, OH, US

• Delivered benefit policy interpretations in the resolution of benefit issues and assisted in the design of benefit offerings and open enrollment. Designed benefit communications. Interacted with benefit vendors to.
• Wrote and designed award winning “Leaving AEP Guides” to include Severance addendum.
• Responded to employee benefit appeals in writing.
• Centralized retirement and insurance processing services into the HR Service Center and automated manual activities and workflow, while streamlining communications.
• Implemented a new pension calculator system as part of AEP’s strategic investments to ensure we could meet business needs.
• Led the implementation, development of knowledge content, and roll-out of an HR knowledgebase using Authoria software—enabling self-service communications capability.

Columbus, OH, US

• Assisted the Vice President of Human Resources in the development of the HR Shared Services strategy, product offerings, measurements, and change management communications. Also drove projects in workforce planning.
• Key member of a merger team tasked with designing and communicating the new HR organization and processes. In designing new organization and processes, developed new processes while utilizing the best practices from.
• Established performance-measurement tool kit for HR staff and tracked results to provide senior leadership with data on the impact HR had on the company’s bottom line.
• Led compensation and payroll merger activity teams in redesign of their organizations.
• Planned and monitored HR budget for the enterprise/corporation.
• Assisted in contract negotiations, union and non-union grievance and arbitration procedures and hearings, labor board actions and hearings, union avoidance, etc.

M.S., Human Resource Management And Labor/Employee Relations

B.S., Business Management

Associate'S Degree, Business Administration

Leadership Program Graduate

Education record