Robert Tomlin Email & Phone Number

Long Beach, CA, US

Atlanta, GA, US

Atlanta, GA, US

Atlanta, GA, US

US Market Centralized Diagnostic Technician (CDT) Training Project Lead / Instructional Designer- Achieved Market Certification and outstanding recognition from business partners and MBUSA President and CEO by leading a remote team of trainers to deliver world class training solutions- Created collaborative, efficient and rewarding relationships with.

New York, NY, US

- Created an environment of teamwork between technicians, parts advisors and service advisors- Performed thorough training with team members to improve their individual skills and knowledge related to their job role- Created a comfortable environment for learning on the job- Piloted and permanently implemented an advanced team system that positions a Parts.

New York, NY, US

- Perform mechanical repairs and diagnostic work with high quality and efficiency- Lead team and assisted service advisors in managing work flow on days where the team’s shop foreman was away from the workshop- Help colleagues with complicated diagnostics.- Produce an average of 45-50 hours per week

San Diego, CA, US

- Lead and motivate a team of 13 technicians to the goal of fixing the customer’s concerns on the first visit by combining accurate diagnosis with quality repairs- Dispatch team’s repair orders and all alignment repairs for entire shop- Provide immediate counseling to improve teams work performance and maintain high employee satisfaction- Achieve team’s.

San Diego, CA, US

- Boosted shop moral by filling in as a Service Advisor while short staffed to increase workload and productivity- Maintained over 95% SES while helping a large percentage of walk-in customers- On boarded and trained new service advisors

San Diego, CA, US

- Performed advanced diagnostics on repeat concern vehicles for team leader- Lead team and assisted service advisors while my team leader was on vacation or at school- Responsible for helping teammates with diagnostics- Helped plan and facilitate move from old building into new dealership- Produced an average of 250 hours per month

San Diego, CA, US

- Performed mechanical repairs and diagnostic work with high quality and efficiency- Produced over 200 flag hours per month

San Diego, CA, US

- Reconditioned pre-owned vehicles to factory standards and performed mechanical repairs and minor diagnostics- Arrived at work early and stayed late to learn more advanced diagnostic skills by observing veteran technicians and reviewing workshop technical information

- Voluntarily organized Mazda shop tools and library after the purchase of the new Mazda franchise- Became a Mazda certified technician so warranty repairs could be performed at new franchise- Responsible for safety inspections on pre-owned vehicles as well as mechanical repairs; oil changes, brakes, tires and other ware items on Lincoln, Mercury and Mazda.

- Trained new employees to please customers without processing customers while performing consistent repairs in order to achieve the highest level of quality- Opened and closed the business 2 days per week, balanced cash registers and credit card machines and performed nightly bank deposits- Managed monthly inventory