Robert Patterson Email & Phone Number

Flowery Branch, Georgia, United States

Norcross, Georgia

• Sole infrastructure IT personnel for all computer equipment to include the hardware (server, desktop, and network), and software (examples include backups, HyperV, Sage50, and Office365.
• Proposed full project to move company to SAN with VMWare instead of stand-alone servers running HyperV. This included researching and presenting all needed hardware/software, licensing, and installation timelines.
• Moved all of the company onto Office365 and Outlook from proprietary email system.
• Researched ColdFusion and IIS administration to advance my knowledge in both areas.

Norcross

• Responsible for entire IT related equipment and software for the Norcross, GA location. This included the VMWare environment (utilizing VMWare and HyperV, switches, physical servers, and overall network.
• Evaluated and installed Kaspersky and Veeam to resolve two of their biggest issues, not having an up to date anti-virus program and no way to backup virtual servers. This resulted and a safer working environment and.
• Assisted in moving out of our colo location, moving servers utilizing P2V technology as well as physically moving equipment back to the headquarters location. This was done to lower our financial footprint as well.

Johns Creek, GA

Duluth, Georgia

• Provided complete support of company software and firmware for all programs, computers (Windows 7/XP laptops and desktops), VoIP administration (Mitel), approximately 35 servers, server room equipment, and networks.
• Co-Led transition of changing company upgrade from Microsoft Exchange 2003 to Microsoft Exchange 2010, as well as installing a new VNXe VM SAN to handle the project. This included setting a budget, evaluating and.
• Led local transition from Windows XP to Windows 7 while utilizing Symantec Ghost, Acronis and SCCM.
• Maintained over 35 servers (application/file/SQL/DNS/DHCP/Print), to include upgrading, patches, and backup.
• Utilized VShpere 4.1/5.1 to maintain current MS Server 2008 R2 machines with updates and utilization need changes, as well as, transition physical MS Server 2003 servers to VM.
• Initiated and managed project to upgrade all APC backup systems for the entire company (4 locations), bringing all equipment up to standard and reducing maintenance cost by over $1000 per month.

• Coordinated upgrades of company software and firmware and for the day-to-day support of all networks, all AD changes (users/groups/computers/OU permissions/adds/deletions), computers (laptops, desktops, and citrix.
• Led transition of changing company online remote support from WebEx to Cisco AnyConnect, after evaluating several vendors/options, saving the company over $600 per month.
• Initiated and managed project to combine 6 accounts from T-Mobile, Sprint, AT&T, and Nextel into two accounts using only T-Mobile and Sprint, eliminating redundancy and reducing overall wireless phone bill by over.
• Consolidated equipment vendors through CDW to eliminate multiple vendors, after extensive evaluation of vendors, resulting in a much larger discount for our company. This reduced equipment cost by 20%.

• Provided technical support and network status for proprietary surveying software resulting in an over 99.8% ‘up’ status, and monitored user database so that it was current with authorized users only.
• Worked with vendor, Leica Geosystems-Heerbrugg, in training and implementing changes to the software that resulted in less downtime and better user interfaces.

Responsible for escalated trouble tickets from the helpdesk covering all company user problems with email, VPN, and other programs, and for providing dedicated IT support for the proprietary surveying network software including the archiving of all historical data.* Successfully set up FTP accessibility of archived data so that users could automatically.

Responsible for day-to-day technical support and installation, training, and maintenance of Retail Pro (POS) software. Responsibilities also included providing on-site installation, training, and support for POS software, including setting up user computer hardware and internal networking. Also provided 24/7 technical support for emergency problems.*.

Provided on-site installation and support for new store installations of WAN/LAN network, computers, and POS software (Retail Pro).* Troubleshot and resolved POS application issues with a 100% success rate in less than 4 hours, and interfaced with the software manufacturer if unable to resolve on-site.* Assisted in the monitoring and reporting on sales.

Responsible for supervising up to 2 employees, and provided general managerial duties including daily accounting, inventory, and overseeing general cleaning of a retail gas station chain. Also interfaced with retail consumers while running POS software and tracking systems.

Specialized as a database analyst for SIDPERS (Standard Installation-Division Personnel System) analysis. Responsible for database updates and corrections for posts of 800 - 6000 soldiers.

Education record

Education record

Bachelor'S Degree, Computer Science; Telecommunications Management Specialty

• Graduated Magna Cum Laude. • Graduating GPA: 3.86. Major GPA: 4.0. • Telecommunications Management specialty.

Professional Leadership Development

Activities and Societies: • Graduated top class of 50+ soldiers.

Advanced Individual Training (Database Analyst)

Graduated 2nd of 35 students.