Sole infrastructure IT personnel for all computer equipment to include the hardware (server, desktop, and network), and software (examples include backups, HyperV, Sage50, and Office365.• Proposed full project to move company to SAN with VMWare instead of stand-alone servers running HyperV. This included researching and presenting all needed hardware/software, licensing, and installation timelines.• Moved all of the company onto Office365 and Outlook from proprietary email system.• Researched ColdFusion and IIS administration to advance my knowledge in both areas.

Responsible for entire IT related equipment and software for the Norcross, GA location. This included the VMWare environment (utilizing VMWare and HyperV, switches, physical servers, and overall network.• Evaluated and installed Kaspersky and Veeam to resolve two of their biggest issues, not having an up to date anti-virus program and no way to backup virtual servers. This resulted and a safer working environment and more uptime.• Assisted in moving out of our colo location, moving servers utilizing P2V technology as well as physically moving equipment back to the headquarters location. This was done to lower our financial footprint as well giving us more hands on availability of failing equipment.

Provided complete support of company software and firmware for all programs, computers (Windows 7/XP laptops and desktops), VoIP administration (Mitel), approximately 35 servers, server room equipment, and networks consisting of over 90 employees in 2 locations.• Co-Led transition of changing company upgrade from Microsoft Exchange 2003 to Microsoft Exchange 2010, as well as installing a new VNXe VM SAN to handle the project. This included setting a budget, evaluating and interacting with vendors and contractors to assist with the project, vendor selection, and contract negotiation, all while staying under budget and on time.• Led local transition from Windows XP to Windows 7 while utilizing Symantec Ghost, Acronis and SCCM.• Maintained over 35 servers (application/file/SQL/DNS/DHCP/Print), to include upgrading, patches, and backup.• Utilized VShpere 4.1/5.1 to maintain current MS Server 2008 R2 machines with updates and utilization need changes, as well as, transition physical MS Server 2003 servers to VM.• Initiated and managed project to upgrade all APC backup systems for the entire company (4 locations), bringing all equipment up to standard and reducing maintenance cost by over $1000 per month.• Initiated the transition from ArcServe to Symantec BackupExec. Handling vendor relations, ordering equipment and maintaining timelines for the changeover.• Transitioned office from Symantec BackupExec to Symantec NetBackup.• Utilized Cisco Catalyst 3560 and 3750 switches in maintaining the LAN and WAN network communications.• Maintained Microsoft Exchange server (2003/2010) and preformed mailbox maintenance for over 90 users, including BlackBerry and iPhone/iPad retrieval of messages.• Handled all changes to AD OU for local office, to include changes with permissions of users, groups and computers, adding and deleting users.

Coordinated upgrades of company software and firmware and for the day-to-day support of all networks, all AD changes (users/groups/computers/OU permissions/adds/deletions), computers (laptops, desktops, and citrix clients (thin and thick)), VoIP administration (Cisco), 70 servers, server room equipment, and programs in 17 offices encompassing approximately 450 employees. • Led transition of changing company online remote support from WebEx to Cisco AnyConnect, after evaluating several vendors/options, saving the company over $600 per month.• Initiated and managed project to combine 6 accounts from T-Mobile, Sprint, AT&T, and Nextel into two accounts using only T-Mobile and Sprint, eliminating redundancy and reducing overall wireless phone bill by over $12,000 per month, dealing with all vendors involved exclusively.• Consolidated equipment vendors through CDW to eliminate multiple vendors, after extensive evaluation of vendors, resulting in a much larger discount for our company. This reduced equipment cost by 20%.

• Provided technical support and network status for proprietary surveying software resulting in an over 99.8% ‘up’ status, and monitored user database so that it was current with authorized users only.• Worked with vendor, Leica Geosystems-Heerbrugg, in training and implementing changes to the software that resulted in less downtime and better user interfaces.

Responsible for escalated trouble tickets from the helpdesk covering all company user problems with email, VPN, and other programs, and for providing dedicated IT support for the proprietary surveying network software including the archiving of all historical data.* Successfully set up FTP accessibility of archived data so that users could automatically get historical data without staff involvement resulting in approximately 3 hours of support time saved per day.

Responsible for day-to-day technical support and installation, training, and maintenance of Retail Pro (POS) software. Responsibilities also included providing on-site installation, training, and support for POS software, including setting up user computer hardware and internal networking. Also provided 24/7 technical support for emergency problems.* Successfully trained over 100 staff members to use POS system, eliminating 40% of user support calls.* Developed and managed project plans and technical documentation of installation, maintenance, and backup programs, while providing status updates to management.

Provided on-site installation and support for new store installations of WAN/LAN network, computers, and POS software (Retail Pro).* Troubleshot and resolved POS application issues with a 100% success rate in less than 4 hours, and interfaced with the software manufacturer if unable to resolve on-site.* Assisted in the monitoring and reporting on sales traffic and performance to allow marketing, as well as management, to keep track of store productivity.* Worked with each store to analyze computing and network needs and installed appropriate solutions while staying within each store's budget.* Created and implemented strategic installation plans, technical procedures and standards for preserving the integrity and security of data, reports and access to provide uniformity for current and future installations.

Responsible for supervising up to 2 employees, and provided general managerial duties including daily accounting, inventory, and overseeing general cleaning of a retail gas station chain. Also interfaced with retail consumers while running POS software and tracking systems.

Specialized as a database analyst for SIDPERS (Standard Installation-Division Personnel System) analysis. Responsible for database updates and corrections for posts of 800 - 6000 soldiers.