Robert Tran Email & Phone Number

Irvine, California, Us

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Brighton, East Sussex, Gb

With Brandwatch, brands and agencies can adapt and thrive in today's fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.- Served as the primary point of contact for the customer during and post-implementation of the Social Media Management suite- Developed a trusted advisor relationship with customer stakeholders to drive product adoption - Educated customers on how to leverage features and new releases- Understood the customer needs and linked them to workflows in Brandwatch products- Conducted periodic customer health-checks to understand behaviour and proactively address inactivity and/or missed opportunities- Helped strategize with the customer at key stages of the lifecycle on how to optimize their use of the product, ensuring ROI- Partnered with internal Brandwatch stakeholders (account managers and strategy advisors) to align account activities with the customer's business case and strategy- Identified renewal risk and collaborated with internal teams to alleviate blockers and ensure a successful renewal

Etobicoke, Ontario, Ca

- Prepared, wrote and presented digital media plans, proposals and analysis that exceeded stakeholder objectives- Planned, booked and monitored media for CDW Canada and its partners while regularly evaluating and reporting on the campaign performance and metrics- Built and maintained strong stakeholder and supplier relationships through regular cadence meetings, provided trainings/information sessions, presentations and more- Responsible for accurate and timely finance reports and budget control. Ensured stakeholder budgets were managed and on track- Supported the creation of post-campaign reports including providing actionable insights and learnings. Sourced and evaluated proposals from media partners as required

Etobicoke, Ontario, Ca

- Planned and executed over 50 customer webinars using Cisco Webex Events and Cvent including creating invites, managing registration, recording, editing, and uploading webinars to YouTube, creating reports to identify event feedback and results- Engaged in on-site trade shows planning and execution including creating sponsorship decks to secure partner funding, sourcing swag, coordinating and staffing events, setting up and tearing down the event booth and other duties as required- Maintained and tracked purchase orders and invoices for marketing activities

Etobicoke, Ontario, Ca

Scalar Decisions (acquired by CDW Canada)- Participated in the planning and execution of over 20 trade shows nationally and other events (company and customer appreciation ones), including securing sponsorships, sourcing swag, coordinating and staffing events, sourcing venues for customer appreciation events, coordinating shipments to venues, setting up and tearing down event booth and other duties as required- Participated in the planning and execution of company events (StudioCloud Launch Party in Los Angeles with 180+ attendees, Kickoff in Whistler 350+ attendees, Holiday Gala in Toronto with 1000+ attendees) including sending sponsorship proposals to partners and acting as a point of contact with them, coordinating shipments to venues, managing registration, setting up and tearing down event booth and other duties as required- Performed other marketing duties including using HubSpot to create automated email workflows and social media posts (Facebook, LinkedIn, Twitter, Instagram); creating campaigns in Salesforce and uploading leads captured at events for the sales team; updating the company’s website using WordPress- Performed finance duties including requesting invoices, opening MDF requests and submitting claims on partner portals, helping facilitate payment of invoices due by sending bill reminders and contacting partners