Robert Tunney Email & Phone Number

Iowa

Des Moines, Iowa, United States

Des Moines, Iowa Area

Des Moines, Iowa Area

Market manager overseeing 12+ locations with a combine total of $11M in sales revenue. Accountable for the overall financial performance of the market, it’s systems and processes and the continued development of 12+ General Managers. Responsible for the recruitment, training, and development of Future Area Managers. Coordinate monthly leadership classes focused on, financial accountability, leadership maturation, and recognition.• Improved Market speed efficiency from average drive thru time of 4:45 to 3:19 over a 7 month period. Resulting in overall company ranking of #1.• Reduced GM turnover to 35% over past fiscal year by focusing on recognition, Servant Leadership, and GM engagement.• Mentored 3 General Mangers to District Manger position.• Increased CORE audit average from 77% to 92% over past fiscal year by improving systems and process through consistent execution of the Taco Bell standards and rewarding best practices.• Achieved sustained sales growth of 14% over past 12 periods.• Improved SMG Overall Customer Satisfaction score from 62% to company best 83% by improving customer engagement and mitigating Dissatisfaction score to 4% through sustained improvement of operations.

Des Moines, Iowa

District ManagerManaged 8- to 10-location market in Iowa and Nebraska with over 200+ associates producing over $6.5M in sales revenue. Prepared budgets, coordinated and upheld financial accountability within each bakery. Managed recruitment, promotion, development and retention of team of 15 salaried management personnel. Coordinated all human resource issues with corporate liaison. • Developed new business strategies for business growth and revenue generation, improving market catering sales by 102% during fiscal year 2017. Achieved highest catering comparable sales growth in company in 2017.• Built strong working relationships and maintained effective communication with management team, producing deep bench strength with below-industry turnover rate of 23% in multiple markets with less than 4% unemployment.• Handled all customer inquiries and team member concerns, moving market financial scorecard from last in company to within top 10 in performance and improving customer satisfaction score by 17%.• Mentored 1 General Manager to Training Manage and achieved Training Store Center of Excellence.• Created culture of leadership and development within market, positioning for sustained future growth.• Promoted 3 Shift Supervisors to Assistant Manager, identifying 2 more for fast-track promotions. Began leadership development for 2 GMs for Multi-Unit leadership role.• Retooled underdeveloped leadership team by actively recruiting 5 General Managers and 2 Assistant Managers, solidifying high-performing team that achieved top-10 ranking in 9 out of 15 company performance metrics.

Des Moines, Iowa

Associate General ManagerAccountable for financial strength and revenue performance of $8.5M restaurant with 16 salaried managers and over 160+ team members. Responsible for the creation, implementation, and accountability of restaurant budgets. Reconciled monthly PNLs, created quarterly financial plans, implemented S.M.A.R.T action plans to drive the performance of the restaurant. Responsible for the mentoring and development of all MITs assigned to facility. Periodically reassigned to “General Manager Support Roll” during new store openings throughout country.• Earned 2012 “Restaurant of the Year” honor awarded to highest-performing restaurant in company, based upon financial performance, sales growth, quality profit, and consistently exceeding food quality standards, and overall management team performance.• Upheld integrity of globally recognized brand as Brand Ambassador, consistently ensuring highest possible quality of food and exceeding guest expectations at all levels. Led to increased sales revenue of $2.2M over 2.5 years period 2009 through 2012.• Improved upon repeated successes consistently by planning and executing brands standards, resulting in receiving President’s Honor Roll for 11 consecutive quarters 2008 thru 2013.• Focused continually on acquisition and development of management team through design and execution of training systems. Internally promoted 6 Managers to positions ranging from Executive Kitchen Managers to GMs.• Oversaw training and development of 13 Manager-in-Training candidates with 100% graduation rate by developing Junior Managers into “Training Mentor” positions, increasing overall effectiveness of training.

Californa Bay Area

Supervised overall operations in 10-unit district with highest volume in company from 2002 thru 2005 with average unit sales of $950K. Oversaw people leadership and development, sales performance, customer service, community involvement, and execution of brand excellence. Developed and taught PNL, Guest Recovery, and Train-the-Trainer workshops at corporate offices.• Opened 4 new markets throughout Northern California over 2-year period, receiving recognition as runner-up Training Manager of 2002.• Supported and directed each General Manager with daily operations at each location, ensuring full compliance with company standards in all areas.• Grew market sales for 3 consecutive years from 2001 thru 2004.• Trained and developed 11 hourly employees into salaried positions, supporting company’s rapid expansion throughout Northern California from 2001 to 2005.• Developed each manager, ensuring comprehensive understanding of financial accountability and consistent achievement of revenue and sales goals.

Bachelor Of Business Administration (B.B.A.), Health Science

Associate Of Science (A.S.), Business/Corporate Communications