Robert Tuohy Email and Phone Number

Manage, document, and evaluate staff performance, including the establishment of individualgoals and development plans for direct reports in alignment with departmental goals. Foster strong stakeholder relationships and collaborative partnerships across company departments and teams. Proactively identify process improvement and efficiency enhancement opportunities that impactproject progress in order to remove blocks and resolve conflicts. Prioritize the product backlog across three programs and collaborate with IT management to groom work and establish sprint goals, ensuring business expectations are met. Provide project status reports and department metrics to senior executive staff as requested.

Provided direct supervision of staff and communicated clear expectations, ensuring projectmanagement and business analysis methodologies/best practices were followed. Lead multiple projects by authoring project artifacts, managing project scope, determining priorities, and ensuring efficient and on-time delivery of project implementations. Created and maintained project schedules by developing project plans, estimating time and resources, monitoring milestone completion, and tracking all phases of the project lifecycle. Analyzed resource capacity, forecasting, planning, and task management for projects and for team members. Drove positive outcomes through planning, project management, stakeholder management, and technical capabilities.

Responsible for the business outcome of health insurance administration programs, whichincluded product and system requirements, using a hybrid of Waterfall and Agile methodologies. Conceptualized and defined the scope of projects, understanding the breadth of requirements inorder to effectively document user stories with proper conditions of acceptance. Managed and owned the product backlog, decomposing epic user stories and conditions of acceptance for I.T. teams. Facilitated lessons learned workshops to identify gaps, increase efficiencies, and improverequirements/processes. Trained subject matter experts and staff members on new project implementations and product enhancements.

Responsible for the business outcome of health insurance administration programs, which includes product and system definition, using Agile and Waterfall methodologies. Collaborate with Business experts and I.T. resources to define and install quarterly change projects, as well as off-cycle projects when necessary. Develop and obtain Business and I.T. approval on project charters and business requirement documents. Create and prioritize user stories with I.T. based on strategies and themes from project charters in order to maximize business value.

Supervised team responsible for validating each client in accordance with the Bank Secrecy andUSA PATRIOT Acts. Team performed risk reviews on new clients to determine appropriate fundingterms. Project manager for new credit vendor installation ($1M saved over 3 years) and payrollmonitoring system. Rewrote credit risk policy, process, and procedures. Provided managementwith weekly and monthly metrics dashboard. Responsible for performance evaluations, scheduling,coaching, and personnel issues.

Supervised Service and Operations teams, and was the subject matter expert with the TaxTeLproduct. Proficient in all types of implementation projects (new bank customers, mergers, andconversions). Liaison between customers and development staff on customer specific projects.Managed TaxTeL initiatives to ensure timely deliverables. Created, defined, and documented bankinstallation process for TaxTeL. Performed internal and external training sessions.

Tier 1 customer support of new and existing client relationships. Responsible for maintaining compliance with all state agencies and their tax codes.

Full time employee while attending college. Responsible for establishing individual and businessaccounts, servicing existing accounts, generating sales, and client retention. Accountable for merchant services, safe deposit, and servicing automated teller machines. Became team lead and trained new employees.