Ty Stansell Email & Phone Number

Fort Worth, Texas, United States

Troubleshoot, diagnose, and resolve hardware and software issues for 350+ local and remote end users.Technical Support for Executive Leadership Team.Perform laptop/desktop images via Microsoft System Center Configuration Manager (SCCM).Manage setup of desktops, laptops and associated peripherals (i.e., port replicators, monitors, keyboards, mice, etc.)Support remote Virtual Machines via Citrix XenApp, XenDesktop and VMware vSphere.Manage meeting rooms using Crestron XiO… Show more Troubleshoot, diagnose, and resolve hardware and software issues for 350+ local and remote end users.Technical Support for Executive Leadership Team.Perform laptop/desktop images via Microsoft System Center Configuration Manager (SCCM).Manage setup of desktops, laptops and associated peripherals (i.e., port replicators, monitors, keyboards, mice, etc.)Support remote Virtual Machines via Citrix XenApp, XenDesktop and VMware vSphere.Manage meeting rooms using Crestron XiO Cloud and Microsoft Teams Admin. Order License/Hardware via Amazon, Dell Premier, CDW, En-Pointe and Insight.Successfully manages and tracks inventory assets and licenses via Service Now/SunView ChangeGear.Demonstrates proficiency in the utilization of the Service Now/ChangeGear ticketing system to log user requests and incidents, in addition to providing updates and tracking incidents to completion.Creates and manages End User/Desk Phone accounts via Interactive Intelligence.Instrumental in documenting key processes for knowledgebase references. Show less

Fort Worth, Texas

Elevate has originated $4 billion in credit to more than 1.6 million non-prime consumers to date. Its responsible, tech-enabled online credit solutions provide immediate relief to customers today and help them build a brighter financial future. The company is committed to rewarding borrowers’ good financial behavior with features like interest rates that can go down over time, free financial training and free credit monitoring. Elevate’s suite of groundbreaking credit products includes RISE… Show more Elevate has originated $4 billion in credit to more than 1.6 million non-prime consumers to date. Its responsible, tech-enabled online credit solutions provide immediate relief to customers today and help them build a brighter financial future. The company is committed to rewarding borrowers’ good financial behavior with features like interest rates that can go down over time, free financial training and free credit monitoring. Elevate’s suite of groundbreaking credit products includes RISE, Elastic and Sunny. Show less

Dallas/Fort Worth Area

Diagnose and resolve software/ hardware Incidents escalated from first level support.Image laptop/desktops via Microsoft System Center Configuration Manager. Sustain performance of printing solutions resolving incidents with printers, copiers and scanners.Oversight of corporate IT Asset Management program maintaining accountability of IT equipment via Tivoli ITSM ticketing system. Support mobile devices (Apple and Android) enterprise wide managing orders and warranty… Show more Diagnose and resolve software/ hardware Incidents escalated from first level support.Image laptop/desktops via Microsoft System Center Configuration Manager. Sustain performance of printing solutions resolving incidents with printers, copiers and scanners.Oversight of corporate IT Asset Management program maintaining accountability of IT equipment via Tivoli ITSM ticketing system. Support mobile devices (Apple and Android) enterprise wide managing orders and warranty replacements through AT&T Premier.Spearhead for all technical support to the executive leadership team.Manage all interactive technologies for meeting rooms using Crestron Systems. Document and update corporate library of Knowledge Base articles for first level support. Perform network administration functions managing Microsoft Active Directory accounts and Microsoft Exchange accounts via Microsoft Exchange Admin Center.Create new Microsoft Skype for business accounts through Lync Server 2013. Maintain confidentiality and integrity of data and information in all tasks and responsibilities. Show less

Dallas/Fort Worth Area

Performed custom builds of laptops and desktops for customers to fit their needs while meeting or exceeding established service level agreements.Assured optimal availability of remote client connectivity (using Citrix and Cisco AnyConnect) through effective troubleshooting and resolution of issues.Executed customer data backup routines through the Dell Migration Tool or remote access.Provisioned new users via MobileIron to support corporate wireless devices to include Mifi, iPhones,… Show more Performed custom builds of laptops and desktops for customers to fit their needs while meeting or exceeding established service level agreements.Assured optimal availability of remote client connectivity (using Citrix and Cisco AnyConnect) through effective troubleshooting and resolution of issues.Executed customer data backup routines through the Dell Migration Tool or remote access.Provisioned new users via MobileIron to support corporate wireless devices to include Mifi, iPhones, iPads and Android devices.Demonstrated proficiency in the utilization of the Tivoli ITSM ticketing system to log user requests and incidents, in addition to providing updates and tracking requests to completion.Experienced in assisting with setup of desktops, laptops and associated peripherals (i.e., port replicators, monitors, keyboards, mice, etc.)Supported the deployment and setup of projectors with corporate user’s laptops for meetings in conference rooms. Show less