Robert Underwood Email & Phone Number

West Palm Beach, Fl, Us

Teaneck, New Jersey, Us

-Developed an internal cloud agnostic platform with OPA / REGO for developers to develop and deploy cloud infrastructure and services meeting NIST 800 53 requirements (PaaC).- Implemented AWS VPN to grant easier access for DEV teams to troubleshoot / monitor cloud infrastructure (Dev environment)- Met with stakeholders and executives regarding project status showcasing critical milestones and benchmarks.- Strategized the implementation of critical compliance mandates across AWS, GCP, and Azure infrastructures.- Performed security reviews of key CI/CD pipelines ensuring proper security controls had been met and evidence collected for audit.- Leveraged AWS ECS to automate routine critical system tasks with Airflow.- Leveraged configuration management tools such as Ansible, Puppet, and Terraform to deploy complex enterprise level services and infrastructure.

Web application development utilizing cloud technologies (Azure & AWS).• Clearly defined IT business processes and infrastructure needs for small to midsize companies.• Collaborated with executive staff and senior stakeholders to gather technical requirements for the development of proprietary court reporting software suite.• Partnered with team leads across the organization to prioritize features, user stories, and development planning.• Developed then executed cloud migration strategies for various core business legacy systems, often moving from physical or virtual machines to cloud SaaS Applications in either Azure or AWS.• Oversaw the development of a trio enterprise level proprietary software solutions including court reporting software, court transcription software, and court reporting audio/video software.• Oversaw various vendor projects including the complete overhaul of on prem network hardware, fail over ISP, and cloud storage migration increasing network availability to 99.97% uptime and allowing companies to provide 24/7 services and expand globally.• Migrated core business software into cloud solutions allowing them to scale horizontally during core business hours improving performance, reducing user frustration, and nearly eliminating downtime. • Familiarity with PCI-DSS and HIPAA OWASP compliance requirements.• Strong understanding of OWASP secure coding and software development best practices.• Deployed Hyper V cluster, including migrating critical systems into failover cluster manager, improving infrastructure stability and uptime.• Created migration strategies for MSP clients to move to an Azure Zero Trust architecture. This allows various clients to easily meet PCI-DSS, HIPAA, and near Hi-Trust security standards and best practices.• Implemented full ITIL practices and policies for numerous IT departments or small teams, greatly improving continuity and response times.

Deerfield Beach, Fl, Us

Developed ETL data pipelines for client integrations and corresponding Ruby parsers.Large data sets, millions of records imported each night.Sensitive client data including patient records. HIPAA compliance.I also worked with big data to investigate major client hospital or pharmacy data issues.Oracle SQL scripting and reporting. Provide complete investigation/analysis of client issues while providing solutions and/or fixes for client data issues.

New Hartford, Ny, Us

Par's main business was providing niche hardware and SaaS applications to large government establishments such as the US Army, Navy, and Marines. At Par I was responsible for running two SaaS applications, SureCheck and PixelPoint. PixelPoint is an inhouse developed PoS solution, at the time of my departure we had 50+ PixelPoint clients and climbing. SureCheck was a cloud solution with two major clients, Walmart and Wegmans. The software worked with our proprietary temperature measuring hardware to automatically take temperatures of foods in the deli or prepared food sections of Walmart and Wegman grocery stores.• Maintained a Hyper-V cluster for our PixelPoint customers including deploying software updates, windows updates, and monthly maintenance achieving 99.99% uptime.• Successfully architected and orchestrated a migration strategy for all PixelPoint clients into an AWS infrastructure from Hyper-V.• Utilizing AWS infrastructure, successfully designed and deployed cloud infrastructure (S3, RDS, Cloud Watch, Elastic Beanstalk (API), for our largest SureCheck client, Wegmans.

Redmond, Washington, Us

• Responsible for planning, organizing and performing migrations to thousands of Live Meeting customers, including high profile clients such as Bank of America, AT&T, and many others.• Implemented automation of reports with SQL Reporting Services, providing updates of the overall progression of customer account migrations from Live Meeting 2005 to Live Meeting 2007.• Authored scripts for ‘hands-off’ installation of software to expedite the installation across multiple machines at once and extract useful data from log files.• Daily troubleshooting and escalation handling of Live Meeting infrastructure and components.• Developed Service Scope: a tool to notify various support groups of our service outages. (RSS Feed/SharePoint Web Part).• Developed the database schema for our knowledge base and troubleshooting guides – MOM Alert Tracking Tool (MATT).• Revamped old processes to simplify report creation.