Robert Van Der Laan Email and Phone Number
Robert Van Der Laan work email
- Valid
- Valid
- Valid
Robert Van Der Laan personal email
- Valid
Professional Services Executive with twenty+ years experience identifying and solving customer information system needs, the last twelve years in leadership positions in enterprise system software companies. Driving customer satisfaction with the successful implementation of on-premise and cloud-based systems that provide tangible benefits in terms of lower costs, improved usability and enhanced business intelligence. Able to build strong and lasting B2B customer relationships, allowing for the successful pursuit of new opportunities for revenue generation. Focus on consistent service quality through building motivated and knowledgeable delivery teams and robust methodologies.“Successful customers and projects are some of the most important assets of a software company. Solving regulatory compliance challenges and providing real value to organizations and users is truly satisfying. I enjoy being in front of customers to help solve problems from determining the strategic direction for the company’s application landscape to the configuration of specific functions in the software. With sales order target responsibility, I managed securing follow-up business by gaining the customer’s trust.”► Key contributor in the professional services group of an enterprise system software company for ten+ years achieving 500% total revenue growth► Project Manager/Director for successful global enterprise system deployments for several Fortune 500 companies► Built a professional services group from 22 to 38 team members in two years with hiring responsibility up to director level“Ramping up this quickly put a strain on the group, but we hired some incredible people. I have seen people in our team grow rapidly from ‘fresh-out-of-college’ to customer-requested consultant in less than two years.”► Initiated and built professional services practice to create a beachhead in Europe for a US-based software company
-
Independent Part-Time ConsultantFreelanceGainesville, Fl, Us
-
Senior Vice President Professional ServicesValgenesis Oct 2021 - PresentSanta Clara, Ca, UsContinue my leadership role for the Professional Services group at ValGenesis with implementation teams in India, Germany, Canada and the US. Supporting the rapid growth of the company and exciting expansion of the ValGenesis VLMS functionality.
-
Vice President Professional ServicesValgenesis Apr 2017 - Sep 2021Santa Clara, Ca, UsAs the Vice President Professional Services, I lead a team of Project Managers and Business Analysts to support our clients with the successful deployment of the ValGenesis validation management suite of products. We are a fast-growing group with experienced validation professionals supporting projects in the US, Europe and Asia. Our number one focus is client satisfaction and success, making sure ValGenesis users get the most benefit out of the paperless validation software of our company.
-
Director Professional ServicesValgenesis Mar 2014 - Mar 2017Santa Clara, Ca, UsValGenesis is a pioneer in the development of automated validation software solutions. We develop and implement systems that support a paperless validation process to track the validation status of any GxP system in real time.As the Director Professional Services I provide leadership to the professional services team, maintain customer relations and support pre-sales to ensure customer satisfaction and timely delivery of ValGenesis' automated validation solutions.
-
Managing DirectorValgenesis Emea B.V. Dec 2017 - Dec 2021Oversee and manage ValGenesis' international expansion into Europe. Established a legal presence in the Netherlands with a satellite office in Munich, Germany. Responsible for financial, legal, personnel and operational matters.
-
Client Business ExecutiveClicksoftware Apr 2013 - Dec 2013Burlington, Ma, UsClickSoftware is a global leader in automated workforce management and optimization solutions for the enterprise. Available via the cloud or on-premise, our solutions provide organizations with end-to-end visibility and control of the entire service process and enable them to drive their businesses forward by optimizing forecasting planning, scheduling, mobile workforce management, and customer communication in order to boost productivity and increase customer satisfaction, while decreasing overall service costs. Client Business Executives (CBE's) are responsible for leading successful delivery of multi-million dollar implementations of ClickSoftware products and services with ClickSoftware customers. CBE's are responsible for all aspects of the account and act as a single point of contact for all account matters. -
Vice President Of Professional ServicesPilgrim Quality Solutions Nov 2011 - May 2012Tampa, Florida, UsPilgrim Software is a leading provider of compliance and quality management systems to Life Sciences companies. The VP of Professional Services has the worldwide responsibility for the professional services delivery team to Pilgrim customers. Accountable for the ultimate satisfaction of the customer with the deployment and operation of Pilgrim’s systems.► Guided the substantial growth of Pilgrim’s Professional Services group, both in terms of team members and revenue in a period of corporate transition and economic challenges► Initiated P&L accounting for the group, developed annual budgets including revenue forecasting, recruitment planning and strategic services direction, creating the foundation for sustained growth as presented to the company’s Board► Department growth in 2011 from 31 to 38 project managers and consultants, personally hired top revenue generating Engagement Managers and Practice Directors► Professional Services Revenue growth of 12% in 2011► Services Sales to existing customers growth of 16% in 2011“Hiring the right people, discover what makes them tick and providing a challenging professional environment is probably the most demanding part of the job, but also very rewarding. I thrive on creating an effective services organization by continuously working on methodologies, variable compensation structures and certification programs.” -
Sr. Director Professional ServicesPilgrim Quality Solutions Jul 2010 - Nov 2011Tampa, Florida, UsBroad Professional Services responsibilities for multiple teams and practices. Participation in management team strategy meetings and customer advocacy program with customer satisfaction responsibility for key accounts.► Introduction of internal certification award program and other team building initiatives for team members► Established internal Project Management Office function to strengthen on-time and on-budget performance“Pilgrim Software achieved impressive growth over the years. I am proud to have had a role with increasing responsibility in Professional Services and achieve or exceed service revenue targets in most years.”
-
Director Of Professional ServicesPilgrim Quality Solutions Apr 2006 - Jun 2010Tampa, Florida, UsThe Director Professional Services position has the responsibility for a services delivery team consisting of 6-9 project managers and consultants. Also takes on the project management role for key customers and projects and accountable for the successful implementation of Pilgrim’s systems from a time and budget perspective.► Redesign and strengthening of proprietary system implementation methodology, including development of documentation and company-wide training► Practice leadership with several completed global system deployments and upgrades at Fortune 500 companies“Working with large, respectable organizations in enterprise system deployment projects really helped me understand the procedures, standards and methodologies that large organizations have in place.”
-
Professional Services ManagerPilgrim Quality Solutions Jun 2003 - Mar 2006Tampa, Florida, UsThe Professional Services Manager EMEA is responsible for the management and growth of the professional services practice of Pilgrim Software in Europe. In addition, the position requires the provision of pre-sales support to Pilgrim’s European account managers in terms of system demonstration and services proposals.► Initiation and development of the European professional services group for Pilgrim Software (hiring and training)► Successful quality and compliance system deployments at multiple customer sites in the Netherlands, United Kingdom, France, Ireland, Belgium, Denmark and Sweden► Sales Engineer for several Enterprise Level software sales in Europe, establishing Pilgrim’s presence on the continent► EMEA Professional Services Revenue 60% growth 2004-2005“I enjoyed working with people in many different countries, learning about their business culture and specific system needs.”
-
Director Educational ServicesPe Software Ltd. Jul 1998 - May 2003PE Software was founded as the Authorized Reseller and Certified Service Provider (VAR) for Pilgrim Software in Europe. The Director Educational Services managed the project management, consulting and training services to customers in Europe.► Founder and managing director of the company► Initiated and managed quality system projects in pharmaceutical, aerospace, telecommunications, cosmetics and medical device industries► Company Revenue growth of 150% from 1999-2002"Owning and running your own company, a life changing experience."
-
Senior Management ConsultantCoopers & Lybrand Jul 1994 - Jun 1998GbSenior management consultant for quality, business improvement and manufacturing management projects. Initiated and led a project for a major local manufacturer to implement JIT manufacturing. International trainer for the Coopers & Lybrand organization in process mapping according to IDEF0.“First experience with building a practice and team. I was able to work with local business leaders and provide value through streamlining business processes, ranging from physical distribution to manufacturing, utilities and retail.” -
Management ConsultantCoopers & Lybrand Mar 1991 - Jun 1994GbManagement consultant manufacturing and logistics. Participated and managed many projects in this position in relation to the selection and implementation of business information systems. Focus on business process mapping and reengineering.
Robert Van Der Laan Skills
Robert Van Der Laan Education Details
-
Limburg Universitair CentrumOperations Research -
Breda University Of Applied SciencesLogistics & Transport
-
Rijnlands Lyceum OegstgeestAtheneum
-
International School Eerde
-
Erasmus University Rotterdam
Frequently Asked Questions about Robert Van Der Laan
What company does Robert Van Der Laan work for?
Robert Van Der Laan works for Freelance
What is Robert Van Der Laan's role at the current company?
Robert Van Der Laan's current role is Independent Part-Time Consultant.
What is Robert Van Der Laan's email address?
Robert Van Der Laan's email address is la****@****ail.com
What schools did Robert Van Der Laan attend?
Robert Van Der Laan attended Limburg Universitair Centrum, Breda University Of Applied Sciences, Rijnlands Lyceum Oegstgeest, International School Eerde, Erasmus University Rotterdam.
What are some of Robert Van Der Laan's interests?
Robert Van Der Laan has interest in Cooking, Outdoor Activities, Environment, Education, Personal Technology, Playing Basketball, Science And Technology, Running, Disaster And Humanitarian Relief, Travel.
What skills is Robert Van Der Laan known for?
Robert Van Der Laan has skills like Business Process Improvement, Enterprise Software, Professional Services, Business Process, Project Management, Business Intelligence, Software Project Management, Program Management, Strategy, Quality Assurance, Quality Management, Process Improvement.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial