Robert Van Der Laan Email & Phone Number

Gainesville, Fl, Us

Santa Clara, Ca, Us

Continue my leadership role for the Professional Services group at ValGenesis with implementation teams in India, Germany, Canada and the US. Supporting the rapid growth of the company and exciting expansion of the ValGenesis VLMS functionality.

Santa Clara, Ca, Us

As the Vice President Professional Services, I lead a team of Project Managers and Business Analysts to support our clients with the successful deployment of the ValGenesis validation management suite of products. We are a fast-growing group with experienced validation professionals supporting projects in the US, Europe and Asia. Our number one focus is client satisfaction and success, making sure ValGenesis users get the most benefit out of the paperless validation software of our company.

Santa Clara, Ca, Us

ValGenesis is a pioneer in the development of automated validation software solutions. We develop and implement systems that support a paperless validation process to track the validation status of any GxP system in real time.As the Director Professional Services I provide leadership to the professional services team, maintain customer relations and support pre-sales to ensure customer satisfaction and timely delivery of ValGenesis' automated validation solutions.

Oversee and manage ValGenesis' international expansion into Europe. Established a legal presence in the Netherlands with a satellite office in Munich, Germany. Responsible for financial, legal, personnel and operational matters.

Burlington, Ma, Us

ClickSoftware is a global leader in automated workforce management and optimization solutions for the enterprise. Available via the cloud or on-premise, our solutions provide organizations with end-to-end visibility and control of the entire service process and enable them to drive their businesses forward by optimizing forecasting planning, scheduling, mobile workforce management, and customer communication in order to boost productivity and increase customer satisfaction, while decreasing overall service costs. Client Business Executives (CBE's) are responsible for leading successful delivery of multi-million dollar implementations of ClickSoftware products and services with ClickSoftware customers. CBE's are responsible for all aspects of the account and act as a single point of contact for all account matters.

Tampa, Florida, Us

Pilgrim Software is a leading provider of compliance and quality management systems to Life Sciences companies. The VP of Professional Services has the worldwide responsibility for the professional services delivery team to Pilgrim customers. Accountable for the ultimate satisfaction of the customer with the deployment and operation of Pilgrim’s systems.► Guided the substantial growth of Pilgrim’s Professional Services group, both in terms of team members and revenue in a period of corporate transition and economic challenges► Initiated P&L accounting for the group, developed annual budgets including revenue forecasting, recruitment planning and strategic services direction, creating the foundation for sustained growth as presented to the company’s Board► Department growth in 2011 from 31 to 38 project managers and consultants, personally hired top revenue generating Engagement Managers and Practice Directors► Professional Services Revenue growth of 12% in 2011► Services Sales to existing customers growth of 16% in 2011“Hiring the right people, discover what makes them tick and providing a challenging professional environment is probably the most demanding part of the job, but also very rewarding. I thrive on creating an effective services organization by continuously working on methodologies, variable compensation structures and certification programs.”

Tampa, Florida, Us

Broad Professional Services responsibilities for multiple teams and practices. Participation in management team strategy meetings and customer advocacy program with customer satisfaction responsibility for key accounts.► Introduction of internal certification award program and other team building initiatives for team members► Established internal Project Management Office function to strengthen on-time and on-budget performance“Pilgrim Software achieved impressive growth over the years. I am proud to have had a role with increasing responsibility in Professional Services and achieve or exceed service revenue targets in most years.”

Tampa, Florida, Us

The Director Professional Services position has the responsibility for a services delivery team consisting of 6-9 project managers and consultants. Also takes on the project management role for key customers and projects and accountable for the successful implementation of Pilgrim’s systems from a time and budget perspective.► Redesign and strengthening of proprietary system implementation methodology, including development of documentation and company-wide training► Practice leadership with several completed global system deployments and upgrades at Fortune 500 companies“Working with large, respectable organizations in enterprise system deployment projects really helped me understand the procedures, standards and methodologies that large organizations have in place.”

Tampa, Florida, Us

The Professional Services Manager EMEA is responsible for the management and growth of the professional services practice of Pilgrim Software in Europe. In addition, the position requires the provision of pre-sales support to Pilgrim’s European account managers in terms of system demonstration and services proposals.► Initiation and development of the European professional services group for Pilgrim Software (hiring and training)► Successful quality and compliance system deployments at multiple customer sites in the Netherlands, United Kingdom, France, Ireland, Belgium, Denmark and Sweden► Sales Engineer for several Enterprise Level software sales in Europe, establishing Pilgrim’s presence on the continent► EMEA Professional Services Revenue 60% growth 2004-2005“I enjoyed working with people in many different countries, learning about their business culture and specific system needs.”

PE Software was founded as the Authorized Reseller and Certified Service Provider (VAR) for Pilgrim Software in Europe. The Director Educational Services managed the project management, consulting and training services to customers in Europe.► Founder and managing director of the company► Initiated and managed quality system projects in pharmaceutical, aerospace, telecommunications, cosmetics and medical device industries► Company Revenue growth of 150% from 1999-2002"Owning and running your own company, a life changing experience."

Gb

Senior management consultant for quality, business improvement and manufacturing management projects. Initiated and led a project for a major local manufacturer to implement JIT manufacturing. International trainer for the Coopers & Lybrand organization in process mapping according to IDEF0.“First experience with building a practice and team. I was able to work with local business leaders and provide value through streamlining business processes, ranging from physical distribution to manufacturing, utilities and retail.”

Gb

Management consultant manufacturing and logistics. Participated and managed many projects in this position in relation to the selection and implementation of business information systems. Focus on business process mapping and reengineering.

Mba, Mis, Operations Research

Bsc, Logistics & Transport

Atheneum

Education record

Education record