Robert Van Gorden Email & Phone Number

Norfolk, Virginia Area

• Responsible for maintaining three iSeries hardware platforms and a proprietary software package, which support multiple U.S. business clients, as part of B2B services
• Achieving HIPAA and SOX compliance, partnered with internal security teams to secure iSeries platform, for system quality assurance conducted during internal a/o external audits.
• Achieving disaster recovery readiness, collaborated on the accuracy of and participates in the recurring testing of the disaster recovery plan.
• Optimizing performance for superior customer service delivery, upgraded iSeries platform to Model 720; developed user interfaces to assist operations and technical support teams; and migrated iSeries hardware to Denver.

• Responsible for overseeing the architecture, design, and implementation of operational management activities, and infrastructure including their related hardware and software components; management of a team of 20; and.
• Saving over $.5M in annual costs and delivering improved B2B services, implemented an infrastructure initiative leveraging wireless handhelds, a central help desk, and data center consolidation across multiple client.
• Provided an annual savings $.48M by consolidating in house Capital Projects and reduced the number of contractors resources needed.

• Responsible for the implementation of information technology (IT) strategies, management of IT teams, maintaining IT industry best practices, and achieving agreed service level, to support the businesses
• Reducing support calls by 75 percent thus increasing employee morale and reducing attrition, developed and implemented custom-automated operational procedures using iSeries Application Program Interfaces (APIs).
• Providing performance improvement processes, led in the creation of a Quality Assurance (QA) environment by implementing multiple partitions on iSeries platform, for AS/400 machines; provided systems analysis, capacity.

• Vendor manager/liaison for corporate and third party companies, with budget, development, and negotiation of SLAs, schedules, transitioning of hardware and technical support and relating responsibilities
• Providing 99.98% infrastructure and operations availability, negotiated complex commercial contracts, including outsourcing services, capital asset purchases, web hosting services, software license management.
• Delivering a reliable A-list of preferred service vendors, developed a vendor selection process, and scorecard for measuring vendor selection and performance; served as the lead in negotiating and vendor relations.

Rolling Meadows

• Worked closely with CIO within client companies to identify, recommend, develop, implement, and support cost-effective iSeries platform technology solutions for all Information Technology aspects of their organization
• Provided strategic direction and support for operations and disaster recovery activities within the IT department, performed IT consulting services, feasibility studies, project management, as well as technical advice.
• Providing best in class service for the NRC brand, selected to lead AS/400 infrastructure system projects, including capacity planning, and performance management for multiple clients and multiple iSeries environments

Rolling Meadows, IL

• .Enterprise Data Center Manager, including Global Help Desk, AS400 / iSeries administration, iSeries security management, Windows and UNIX environments, application development, budgeting, operations, and team management
• Providing 24x7x365 global operation support with 99.9+% system availability, managed operations of an Enterprise Data Center supporting ERP systems for large production sites in Europe, South America and North America.
• Providing a best-in-class data center facility, managed an $11M budget to migrate from iSeries ASI custom programs to SUN using SAP and providing employee cross training; reduced operations cost by combing staff by.

Deerfield, IL

• C-level customer relationship management, providing on-site training in performance management, for the iSeries/AS-400 platform; requirements gathering and system configuration recommendations
• Delivering on the F&S mission, created a team of software engineers to reengineer client’s existing legacy application to a robust client/server application using C++; and traveled throughout the U.S. lecturing on.

Schaumburg, IL

• Responsible for AS/400 system availability, system tuning, capacity planning, configuration, PTF maintenance and operating system new release installation and help desk support
• Increasing workforce productivity, improving customer service, and reducing operation costs, managed the delivery and implementation of a nationwide tracking system, ahead of schedule by 6 months used an Operations.

Deerfield, IL

• Technical project leader responsible for the relationship management of business unit managers in the implementation of hardware and software development projects
• Reducing inventory management costs for retail stores, collaborated in the delivery of radio frequency solution, included B10 As
• AS/400 HW/SW version upgrades, and scanning devicesTechnical project leader responsible for the relationship management of business unit managers in the implementation of hardware and software development projects

• Client Assignment: Sears, Roebuck and Co. Chicago, IL.
• Responsible from initial review phase through implementation, included redesign recommendations, client approval, coding, debugging, testing, and documenting
• Designed and developed user friendly interfaces using RPS. Initial design for client approval was on the Dialogue Manager using CLISTs and Panels under TSO/ISPF.

• Designed and developed a communication network using RPS (Assembler). This involved three Series/1's connected in a ring configuration, simulating 3725's to host, using X.25 HDLC protocol under SNA. Used packet.
• Under the EDX environment on the Series/1, used CJSP, BYSYNC protocol on 14 Series/1's that were placed throughout the country, communicating with IBM 3081 host in Detroit.
• Developed application that polled Series/1's to ensure integrity of the communication ring.

• Client Assignment: I.B.M Endicott, General Electric
• Developed software for major industry, such as IBM Corporation and General Electric.
• Lead programmer using EDL/EDX on IBM Series/1 working with major defense contracts (LAMPS, HH60-D, F4 Wild Weasel).
• Provided software development for GE Series/6 using FS Pascal on VAX 11/780.

Vestal, New York

• Client Assignment: I.B.M Endicott
• Provided software design for major industrial accounts and major defense contracts.
• Created drivers on Series/1 using RPS (Assembler) to test MIBS (Multiple Interlinear Boards) components.
• Provided support and documentation of all tests made on each component on a given MIB.
• Provided schematics and raw data for final blueprints in compliance with all government contracts for attaching the MIB to an FST (Factory Sub-assembly Tester).

Business Management

Business Management Program

Bs, Computer Science

Computer Science Program - Bachelor of Science recipient

Computer Science

JavaScript; AJAX & PHP

Electrical Engineering, Computer Science

Electrical Engineering & Computer Science classes