Robert Van Gorden Email & Phone Number

Norfolk, Virginia Area

Responsible for maintaining three iSeries hardware platforms and a proprietary software package, which support multiple U.S. business clients, as part of B2B services• Achieving HIPAA and SOX compliance, partnered with internal security teams to secure iSeries platform, for system quality assurance conducted during internal a/o external audits. • Achieving disaster recovery readiness, collaborated on the accuracy of and participates in the recurring testing of the disaster recovery plan. • Optimizing performance for superior customer service delivery, upgraded iSeries platform to Model 720; developed user interfaces to assist operations and technical support teams; and migrated iSeries hardware to Denver an Elk Grove.

Responsible for overseeing the architecture, design, and implementation of operational management activities, and infrastructure including their related hardware and software components; management of a team of 20; and client relations within matrix organization• Saving over $.5M in annual costs and delivering improved B2B services, implemented an infrastructure initiative leveraging wireless handhelds, a central help desk, and data center consolidation across multiple client locations. • Provided an annual savings $.48M by consolidating in house Capital Projects and reduced the number of contractors resources needed.

Responsible for the implementation of information technology (IT) strategies, management of IT teams, maintaining IT industry best practices, and achieving agreed service level, to support the businesses• Reducing support calls by 75 percent thus increasing employee morale and reducing attrition, developed and implemented custom-automated operational procedures using iSeries Application Program Interfaces (APIs); attaching iSeries - AS/400 platforms to SAN to decrease down time for mission critical hardware.• Providing performance improvement processes, led in the creation of a Quality Assurance (QA) environment by implementing multiple partitions on iSeries platform, for AS/400 machines; provided systems analysis, capacity planning, and performance management for local and remote locations on iSeries; and recommended, installed, and supported Help systems/Robot products, MIMIX for MQSeries, and Implementer.

Vendor manager/liaison for corporate and third party companies, with budget, development, and negotiation of SLAs, schedules, transitioning of hardware and technical support and relating responsibilities• Providing 99.98% infrastructure and operations availability, negotiated complex commercial contracts, including outsourcing services, capital asset purchases, web hosting services, software license management, e-commerce agreements, market data agreements, hardware purchases, employment agreements, and consulting services.• Delivering a reliable A-list of preferred service vendors, developed a vendor selection process, and scorecard for measuring vendor selection and performance; served as the lead in negotiating and vendor relations, while ensuring Service Level Agreement (SLA) delivery.

Rolling Meadows

Worked closely with CIO within client companies to identify, recommend, develop, implement, and support cost-effective iSeries platform technology solutions for all Information Technology aspects of their organization• Provided strategic direction and support for operations and disaster recovery activities within the IT department, performed IT consulting services, feasibility studies, project management, as well as technical advice and counsel, as required to support a centralized IT organization for high-level client.• Providing best in class service for the NRC brand, selected to lead AS/400 infrastructure system projects, including capacity planning, and performance management for multiple clients and multiple iSeries environments

Rolling Meadows, Il

.Enterprise Data Center Manager, including Global Help Desk, AS400 / iSeries administration, iSeries security management, Windows and UNIX environments, application development, budgeting, operations, and team management• Providing 24x7x365 global operation support with 99.9+% system availability, managed operations of an Enterprise Data Center supporting ERP systems for large production sites in Europe, South America and North America; developed, managed and maintained disaster recovery plans for network and business systems, including iSeries iCluster/High Availability software management• Providing a best-in-class data center facility, managed an $11M budget to migrate from iSeries ASI custom programs to SUN using SAP and providing employee cross training; reduced operations cost by combing staff by installing a centralized hardware solution

Deerfield, Il

C-level customer relationship management, providing on-site training in performance management, for the iSeries/AS-400 platform; requirements gathering and system configuration recommendations• Delivering on the F&S mission, created a team of software engineers to reengineer client’s existing legacy application to a robust client/server application using C++; and traveled throughout the U.S. lecturing on AS/400 platform performance management

Schaumburg, Il

Responsible for AS/400 system availability, system tuning, capacity planning, configuration, PTF maintenance and operating system new release installation and help desk support• Increasing workforce productivity, improving customer service, and reducing operation costs, managed the delivery and implementation of a nationwide tracking system, ahead of schedule by 6 months used an Operations Interface allowing technical team to interact with systems without Administrative authority to improve system integrity and minimize human error; developed training documentation for technical staff

Deerfield, Il

Technical project leader responsible for the relationship management of business unit managers in the implementation of hardware and software development projects • Reducing inventory management costs for retail stores, collaborated in the delivery of radio frequency solution, included B10 As• AS/400 HW/SW version upgrades, and scanning devicesTechnical project leader responsible for the relationship management of business unit managers in the implementation of hardware and software development projects

Client Assignment: Sears, Roebuck and Co. Chicago, IL.• Responsible from initial review phase through implementation, included redesign recommendations, client approval, coding, debugging, testing, and documenting• Designed and developed user friendly interfaces using RPS. Initial design for client approval was on the Dialogue Manager using CLISTs and Panels under TSO/ISPF.

• Designed and developed a communication network using RPS (Assembler). This involved three Series/1's connected in a ring configuration, simulating 3725's to host, using X.25 HDLC protocol under SNA. Used packet switching data network and 4,000 IBM PC's communicating with Series/1's under IBM SNA protocols. • Under the EDX environment on the Series/1, used CJSP, BYSYNC protocol on 14 Series/1's that were placed throughout the country, communicating with IBM 3081 host in Detroit.• Developed application that polled Series/1's to ensure integrity of the communication ring.

Client Assignment: I.B.M Endicott, General Electric• Developed software for major industry, such as IBM Corporation and General Electric.• Lead programmer using EDL/EDX on IBM Series/1 working with major defense contracts (LAMPS, HH60-D, F4 Wild Weasel).• Provided software development for GE Series/6 using FS Pascal on VAX 11/780.

Vestal, New York

Client Assignment: I.B.M Endicott• Provided software design for major industrial accounts and major defense contracts.• Created drivers on Series/1 using RPS (Assembler) to test MIBS (Multiple Interlinear Boards) components.• Provided support and documentation of all tests made on each component on a given MIB.• Provided schematics and raw data for final blueprints in compliance with all government contracts for attaching the MIB to an FST (Factory Sub-assembly Tester).

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