Robert V. Sissac Email and Phone Number
I am a true believer that TRANSPARENCY and being PRESENT is key in every aspect of our lives. I am forever evolving as a human being and loving every moment of it! I strive to affect and enrich the customer’s experience by being genuine, positive, empathetic, and supportive in the moment. I aim to turn every engagement into a long-term customer relationship. I have a proven record in consistently exceeding the customer’s expectations as measured by Apple’s Net Promoter Score.Additionally, I am an effective positive Leader, who inspires my team to deliver experiences that build customer loyalty. I lead my team to maintain peak performance, even working side by side with them. As we experience vigorous growth and constant change. I continually refocus my team on providing a quality experience for each customer. I analyze key metrics, including customer and employee feedback, and provide guidance to achieve established goals. I guide my own development in the area of sales, training, technical support, and business-focused segments. I manage solutions! Moreover, I am dedicated and reliable with dependable work ethics. I give close personal attention to the details of my work, assuring their correctness and completeness. I am experienced in handling complex situations and am able to resolve conflicts calmly and effectively by listening and analyzing before taking action. I am naturally an out-going, friendly and magnetic person who is comfortable with people from all walks of life.
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Sales SpecialistApple Nov 2016 - PresentCorte Madera, Ca.As a Specialist, I am highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only am I the first person customers meet when they enter the store, but I am also the person who guides them — advising, selling, and even setting up their new products. I perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, I stay on top of news about products and initiatives, ready to apply… Show more As a Specialist, I am highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only am I the first person customers meet when they enter the store, but I am also the person who guides them — advising, selling, and even setting up their new products. I perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, I stay on top of news about products and initiatives, ready to apply what I'm learning in customer interactions. My success is measured by team and individual productivity as well as overall store performance. Show less -
Administrative Assistant - Part TimeRmlow Enterprises, Llc Jan 2016 - Jul 2016San Francisco, CaliforniaProvide support to the Comptroller, required to have the ability to deal with sensitive and confidential information with discretion, a high degree of accuracy and attention to detail. Enjoy the challenge of working with a variety of situations in a deadline-driven environment, remaining proactive, resourceful and efficient. Must be knowledgeable of Microsoft Office suite, Basecamp management, Acrobat and QuickBooks with familiarity of Windows OS filename structure. Create, modify, review and… Show more Provide support to the Comptroller, required to have the ability to deal with sensitive and confidential information with discretion, a high degree of accuracy and attention to detail. Enjoy the challenge of working with a variety of situations in a deadline-driven environment, remaining proactive, resourceful and efficient. Must be knowledgeable of Microsoft Office suite, Basecamp management, Acrobat and QuickBooks with familiarity of Windows OS filename structure. Create, modify, review and name/file documents accordingly onto fileserver. Show less
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Customer Service RepresentativeBi-Rite Market May 2015 - May 20163638 18Th St. San Francisco, Ca. 94110-1531Cashiers provide exceptional service to all guests. As the first and last point of contact for all guests, BRM cashiers assist in fulfilling our mission of creating community through food. Cashiers manage the register queue, process all sales orders, bag product, and accurately process cash, electronic tenders and merchandise returns. Cashiers also receive and resolve guest questions and complaints about products and services. Assisting in general coordination, cashiers participate in the… Show more Cashiers provide exceptional service to all guests. As the first and last point of contact for all guests, BRM cashiers assist in fulfilling our mission of creating community through food. Cashiers manage the register queue, process all sales orders, bag product, and accurately process cash, electronic tenders and merchandise returns. Cashiers also receive and resolve guest questions and complaints about products and services. Assisting in general coordination, cashiers participate in the merchandising of the FOH, flower display, and the opening and closing of the entire store. Show less -
Administrative Assistant - TempRmlow Real Estate Development Nov 2014 - Feb 2015San Francisco Bay AreaProvide support to the Comptroller, required to have the ability to deal with sensitive and confidential information with discretion, a high degree of accuracy and attention to detail. Enjoy the challenge of working with a variety of situations in a deadline-driven environment, remaining proactive, resourceful and efficient. Must be knowledgeable of Microsoft Office suite, Basecamp management, Acrobat and QuickBooks with familiarity of Windows OS filename structure. Create, modify, review and… Show more Provide support to the Comptroller, required to have the ability to deal with sensitive and confidential information with discretion, a high degree of accuracy and attention to detail. Enjoy the challenge of working with a variety of situations in a deadline-driven environment, remaining proactive, resourceful and efficient. Must be knowledgeable of Microsoft Office suite, Basecamp management, Acrobat and QuickBooks with familiarity of Windows OS filename structure. Create, modify, review and name/file documents accordingly onto fileserver. Show less
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Relationship Banker / Nmls Id: 1087524Chase Aug 2014 - Nov 2014San Francisco Bay AreaAcquire, retain, deepen and manage relationships with the Retail customers. Generating growth in balances through the sale, marketing and promotion and referral of products, utilizing a proactive and disciplined approach. Take a lead role in creating an outstanding customer experience and helping the Branch meet sales objectives contributing to the success of the firm. Proactively meet with assigned portfolio of customers - face to face and over the phone - to discover their financial needs and… Show more Acquire, retain, deepen and manage relationships with the Retail customers. Generating growth in balances through the sale, marketing and promotion and referral of products, utilizing a proactive and disciplined approach. Take a lead role in creating an outstanding customer experience and helping the Branch meet sales objectives contributing to the success of the firm. Proactively meet with assigned portfolio of customers - face to face and over the phone - to discover their financial needs and provide product and service recommendations. Develop and cultivate my existing customer relationships. Partner with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure our customers get access to experts who can help them with specialized financial needs Show less -
Assistant Manager / Lead ServerCentouno Restaurant Dec 2013 - Apr 2014Oakland, Ca•Provide clients with professional and quality customer service; Remain updated on the menu and wine list to ensure each time that meal and wine paring recommendations are perfect and to ensure that each guests’ specific dining needs are met •Maintain a professional business relationship with Vendors and Public Relations specialist•Maintain team schedule
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Personal Banker 1 / Nmls #1087524 / TellerCiti Nov 2010 - Nov 2013San Francisco, Ca• Create and manage a sales plan delineating optimal methods for achieving sales goals through interaction with clients, prospects, internal partners, and other external contacts and through engaging in events and other marketing activities.• Leverage Citi's customer leads and other lead generation techniques (e.g., referrals, community outreach) to identify new prospects and cross-selling opportunities with current clients• Conduct outbound sales activities (e.g., phone out-reach… Show more • Create and manage a sales plan delineating optimal methods for achieving sales goals through interaction with clients, prospects, internal partners, and other external contacts and through engaging in events and other marketing activities.• Leverage Citi's customer leads and other lead generation techniques (e.g., referrals, community outreach) to identify new prospects and cross-selling opportunities with current clients• Conduct outbound sales activities (e.g., phone out-reach, community events, meetings with local businesses) to establish visibility in the community and drive business to the branch• Cultivate partnerships with segment partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors, Citigold) to obtain and provide appropriately qualified referrals; meet periodically with segment partners to review goals, discuss strategies, and solicit feedback and coaching• Understand and consistently adhere to all operational controls to ensure the safety and security of client and bank assets; complete required regulatory/compliance training• Assessment of every Client’s financial goals, and monetary needs in order to tailor solutions to maximize their assets • Follow-up with clients to ensure their financial objectives are met, offering options that ensure they are satisfied and are repeat clients of Citibank• Provide clients with superior and quality customer service while performing efficient and accurate transaction processing Show less -
Sales/Event CoordinatorStudio Concept Srl - Architecture And Interior Design Firm Jul 2007 - May 2010Rome Area, Italy• Foster client relationship; gather requirements for restoration and design needs • Relay information to architects for planning and design• Assist architect team with the collection, processing and managing of client specific data for special event to meet client’s specialized requirements -
Desktop Technical Solutions AnalystSan Francisco Chronicle Jun 2001 - Jun 2007San Francisco, CaConsult with peers across the corporate IT organization ensuring high quality solutions are defined and deployed using current technologies and processes that meet user specific IT requirements:• Provide technical support for Windows and Apple users; plan and purchase specific platform configurations and collaborate information with teammates to realize optimal configurations for all users as well as users with very specialized Production requests• Determine and document system… Show more Consult with peers across the corporate IT organization ensuring high quality solutions are defined and deployed using current technologies and processes that meet user specific IT requirements:• Provide technical support for Windows and Apple users; plan and purchase specific platform configurations and collaborate information with teammates to realize optimal configurations for all users as well as users with very specialized Production requests• Determine and document system requirements for production-wide standardization; build and develop OS images with standard software suite to complete automated installations; implement Remote Desktop to remotely manage desktops and servers; manage user accounts and permissions, implement user requirements/restrictions on the desktop and server environments via the local accounts/Active Directory administration tool• Develop and deploy disaster recovery plan; schedule system backup/restores; troubleshoot, diagnose; define goals with team• Support the Editorial and Advertising departments with the electronic process of producing their related products utilizing the AppleTalk network, Sun Micro processing file management, RIP and Imaging systems Show less -
Customer Service RepresentativeCapitol Light May 1999 - Nov 2000San Francisco, Ca• Manage and execute quality control measures for Banana Republic account adhering to electrical and lighting specs for each store; liaison between vendors, customers, superintendent of each construction site and Capitol Light’s warehouse thus ensure on-time delivery of fixtures• Recommend alternate lighting schemes based on design requirements and product availability -
Reservations Sales And Services RepresentativeUnited Airlines Apr 1997 - Oct 1998Greater Chicago AreaSell and promote flight schedules, services and fares to the Mileage Plus members and general airline customersMaintain customer records utilizing United’s Fast Reservation (FASRES) software -
Pre Press Production / Imaging Systems SpecialistSan Francisco Chronicle Mar 1995 - Mar 1997San Francisco Bay AreaSupport the San Francisco Chronicle’s/Examiner’s Editorial and Advertising departments with the electronic process of producing their related products utilizing the AppleTalk network and the file management system; Raster Image Processor (RIP) and Industry Imaging systems to ensure a quality newspaper product for its’ readers; Project: Functional Manager - Production Redesign Project (Training) -
Senior Systems Analyst - Classified Advertising DepartmentChicago Tribune Media Group Oct 1991 - Feb 1995Greater Chicago AreaDevelop and maintain controls to manage operations of the Tandem/SII-Classified computer systems; recommend and implement system related changes to meet departmental objectives; serve as liaison between the Classified Advertising and Production departments; Projects: Lead Manager - Classified Remote Entry Upgrade Project (SII & Ad-Star); Functional Manager - On-line Credit Card Authorization System; Advertiser Custom Logo; Classified Redesign (Your Money); Classified Auto Magazine
Robert V. Sissac Education Details
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Certificate Of Completion -
Electrical And Electronics Engineering -
Apple Training CourseMac - Osx Help Desk Essentials
Frequently Asked Questions about Robert V. Sissac
What company does Robert V. Sissac work for?
Robert V. Sissac works for Apple
What is Robert V. Sissac's role at the current company?
Robert V. Sissac's current role is Sales Specialist/ Customer Solutions/ Technical Solutions Analyst/Manage Solutions.
What schools did Robert V. Sissac attend?
Robert V. Sissac attended Northwestern University - Kellogg School Of Management, Devry University, Apple Training Course.
Who are Robert V. Sissac's colleagues?
Robert V. Sissac's colleagues are Mohammad Faisal, Shaun Kitka, Shennilyn Hagberg, Rocco Mandaglio, Christopher Crothers, Irma Afrida, Karla Karina Pompa Marino.
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