Robert Wallner Email & Phone Number

Ann Arbor, Mi, Us

• As a servant leader, I provide leadership, development, mentoring and performance management and determine short and long-term personal needs for Infrastructure Team.• Collaborate on overseeing a $320 million budget, contributing to strategic financial decisions and resource allocation.• Plan and direct the installation and maintenance of server operating systems, network, firewall, security, servers, storage, database administration, telecommunication, and back-up and recovery of system hardware and software.• Ensure the security of the network and data through secure baseline configurations and adhering to a strict change control methodology.• Proven track record in meeting global infrastructure PMO strategic goals and maintaining a positive, constructive, team-oriented attitude.• Coordinate, support, and execute 3rd party packaged software updates and vendor management.• Perform regular audits and maintain required documentation to support internal and external audits.• Develop, establish and implement measurable standards (KPI’s) for service delivery, service support and problem resolution as they apply to the infrastructure.• Lead the Change Advisory Board (CAB) meetings. • Current Projects • Leading the design and implementation of a disaster recovery and business continuity solution.• Managing the reduction of technical debt through decommissioning legacy servers and upgrading non-supported operating system.

Auburn Hills, Michigan, Us

● Direct a team of Information Technology professionals in supporting 12 facilities throughout the United States, Mexico, and Canada while driving enterprise end-user technology transformation initiatives.● Spearhead projects from conceptualization through execution, including: interfacing internal resources and outside vendors to deliver projects on time and within budget.● Control overall Information Technology budget. This includes: hardware, software, software licensing, consultants for projects, Monthly spends for IT needs and training needs for the IT Team.● Optimize the stability and performance of company networks and technologies, including: maintaining and ensuring the availability of servers, client workstations, network infrastructure, phone system, laptops, printers, and multimedia equipment.● Enhance 15 VMware Servers with 200 hosts in multiple locations through installations, upgrades, virtualization, and configuration of network printing, directory structures, user access, security, software, and file services.● Design and deploy IT systems (e.g. servers, PCs, operating systems, hardware, software, and peripherals), continuously monitoring capabilities for maintenance, development, and upgrades.● Created and led an IT team for corporate support. ● I was able to implement strategies and structure in order for the IT personnel to feel like part of a team; part of a larger organization. Coordinate and led the Lotus Notes to Office 365 migration, as well as the integration of new PLEX ERP software.● Investigate and implement effective cloud strategies. Leveraged the Cloud to reduce security risks and increase system uptime and availability. Allowing us to reduce costs on buying new servers and replacing old technologies. Switching from a Capital Expenditure to an Operational Expenditure strategy.● Planned, developed, implemented and tested the corporate Disaster Recovery and Business Continuity plan.

* Cultivate valuable business relationships with various small business clients; assess current business models and implement action plans to support needs through the integration of new and updated technologies and processes that provide measurable outcomes.* Negotiate long-term support and maintenance contracts; set terms and deliverables and gained reputation for providing outstanding customer service.* Provided complete Managed IT solution for clients. * Manage financial aspects of client’s IT Department, including purchasing, budgeting, and budget reviews.* Develop business case justifications and cost/benefit analyses for IT spending and initiatives related to area of responsibility.* Develop and implement relevant IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.* Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.* Manage end-user services, including help desk and technical support services.* Work with client’s stakeholders to define business and systems requirements for new technology implementations.* Practice asset management for IT hardware, software, and equipment.* Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.Key Accomplishments* Managed complete technology integration for start-up mortgage brokerage business; set up all IT office functions including; server administration, networking, email, firewall and routers. Provided comprehensive software training to 7 staff members and remote support as needed.* Secured lucrative business partnerships with multiple vendors to ensure that customers received access to the newest technologies at the best prices.

Canton, Michigan, Us

Led system administration functions and Microsoft and HP-UX Unix servers support for this steel coating manufacturer.* Provided hands-on technical support; including remote support, processes improvement as it related to IT and ensured that all IT initiatives supported organizational goals.Key Accomplishments* Constantly assessed business processes to integrate suggestions for improvement, resulting in less downtime and successful business continuity solutions; consulted with internal teams to define expected outcomes, researched vendors/products and provided real-world solutions that directly impacted production times and allowed cost reductions.

* Directed all aspects of the computer department, including budget administration and equipment procurement. * Configured, implemented, and provided daily support of Microsoft Small Business Server 2000. Supported Microsoft Windows 2000, Exchange 2000, and DNS servers as well as domain controllers. Installed software patches on all servers. Documented all servers and procedures. * Prepared a disaster recovery plan. * Manage the operational and fiscal activities of the department to include: staffing levels, budgets, and financial goals. * Plan and develop systems and procedures to improve the operating quality and efficiency of the department. * Analyze and document business processes and problems. Develop solutions to enhance efficiencies. * Direct staff in the development, analysis, and preparation of reports. * Coach and provide career development advice to staff. * Responsible to meet department productivity and quality goals. Key Accomplishment* Took a network that was unstable and turned it into a robust stable environment.

Executive Mba

Masters, Business Administration

Bsit, Information Technology

Bs, Information Technology

Education record

Mba