Robert Ware Email & Phone Number

Remote

Project Management of internal project in Global Service for Finance and FinTech. I have been the project manager for global expansion to Ireland and Netherland. I was the project manager for the global corporate card implementation with Bank of America. I also just finished a project where I was the project manager for implementing accounting features for our global entities.

Renton, Wa

Project Manger for train/locomotive messaging systems. Concentration on Release Management with Scope, Schedule, and Budget. Part of the Product delivery leadership team for Meteorcomm, working as the Project Management leg with Product and Engineering.Release 2 successful messaging products in 2 years. First product was a total overhaul of the messaging system with the second release as a substantive improvement over the last. Also was the Project/Program manager for all 8 messaging projects from 2020 to 2022.

Greater Seattle Area

Headed an end to end initiative to design, develop, and deploy a desktop application to semi-automate Quality Assurance testing. Spearheaded connectivity for 30+ devices worldwide over the last 3 years including; Kindle, Fire Tablets, Alexa devices, and Fire TV devices. My responsibilities included managing the end to end process for each device (Intake, Scheduling, Scope, Logistics, Reporting, Bug Management, & Financial Reporting). Report weekly to Senior Management (VP and SVP) on the progress, and the Field Quality Engineering (FQE) readiness for the programs. Managed communication with all external partners including participating in multiple Launch Readiness meetings for each product weekly. Introduced the Field Quality Engineering (FQE) organization as the connectivity gateway for all hardware devices in domestic and international markets. Steered Alexa Cultural QA testing for Europe and other markets by utilizing existing headcount.

Seattle

Served as mentor, SME, and Project Lead for Kindle, Fire Tablet, Fire TV, and Alexa projects. Managed marketplace launches for 10 Amazon marketplaces (UK, DE, IT, ES, CN, JP, CA, MX, BR, and AUS). Tested all products produced by Amazon from 2009 to 2016 as a Field Quality Engineer. Spearheaded field testing, test case creation, device log capture, device log analysis, connectivity log capture, low level log analysis, customer connectivity issue escalation resolution, SQL manager of all Customer Service metrics for device connectivity, device allocation for the global FE teams, and technical SME for Amazon device connectivity.

Field Test all wireless devices that gets produced by Amazon.com. This includes all the communication related hardware, software and firmware as wells as doing whitebox testing of all finalized products.

I am a Technical Support Engineer (contractor) for merchants with Bing cashback program

Managed technical accounts for merchants that were selling on Amazon.com Helped them with their technical issues and with any concerns they had with the Amazon.com merchants program

Prepare documents and build meta data and indexes for opposing council and government databases

Prepare readable documents from the database and put them through the production process. Then index the data and provide them to council in a personalized search engine.

Prepare readable documents from the database and put them through the production process. Then index the data and provide them to council in a personalized search engine.

Tier 3 technical support of Cobalt Group products and dealership integration

Researched content for Electronics, Software and Tools categories to make sure the content on the website was correct and to make sure that we were providing all relevant content on the site.

I was the Sr Service consultant at Saturn of Bellevue and the Service Manager for Saturn of Burlington.Duties included by not limited to:1. Customer service - I held a Customer Services Index score of 94%2. Scheduling and Dispatching - I scheduled work for 4 to 8 technicians and 2 - 3 car attendants. I also dispatched the work to the appropriate technicians making sure that the work would get done in the time estimated3. Billing - I was in charge of billing for the service orders that I created (Saturn of Bellevue) and the service orders of the dealership (Saturn of Burlington). I made sure that the customer, OEM, and internal dealership was billed correctly per the job on the work order4. Managed schedules and time off and performed reviews for each tech and attendant5. Sales - I managed to sell 63 cars in the 5+ years working for the dealership