A dependable and solutions-driven IT Systems Engineer with extensive experience in systems administration, user desktop support, hardware and software troubleshooting, LAN/WAN, project management, and customer service. Proven aptitude for resolving complex technical problems and providing IT support which consistently exceeds customer expectations. Contributes to success by leveraging exemplary technical, analytical, and communication skills to maximize systems performance, meet Service Level Agreements for various business units, and fulfill organizational objectives.Help Desk Support • LAN/WAN Optimization and Troubleshooting • Research and Analysis • Customer Relations • Training and Development • BVOIP AdministrationOperating Systems: Windows 7, Windows 10, Windows NT Server and Workstation, WIN2000 Server and Advanced, Windows 2000 workstation, Windows XP Professional, Windows 95, Windows 98, Citrix/Terminal server environment, Unify BVOIP, Mobile devicesSoftware Packages: Microsoft Office Suite, Microsoft Cluster, Outlook, Visual Uptime, ADSM, Rightfax, ArcServe, Veritas Backup Exec, Ghost Build process, Tivoli Remote Control, Vinca Clustering Service, TBSM, Visio, ProLaw, Peregrine, SAM Signon Reservation System, Adobe Photoshop, Track-It, HP Service Desk, Rainbow Technologies (PKI), IPASS Connectivity software, Cisco Unify Manager and Cisco Call Manager ExpressHardware/Topology/Protocols: BVOIP - Unify telephony (administration), LAN/WAN, hubs, Ethernet topology, telephony, wireless LAN, Token Ring, TCP/IP (WINS, DHCP, DNS), IBM server models 4500, 340, 230, IBM workstations, IBM ThinkPads, various models of Dell and Gateway desktops and laptops, tablet PC's, Fox touch screens, motion computing tablet PC's and Compaq servers, remote VPN/dial-up service, Cisco IP phones (7940, 7912) printers HP, Lanier, Xerox, Intermec barcode printers, administering Pano systems via Vmware, bar code readers, scanners
Listed skills include Troubleshooting, Vpn, Software Installation, Hardware, and 29 others.