Information Systems and Business Analytics: Providing Students with an overview of the Major principles of Information Systems and how they relate to today’s businesses. Shows students how information systems are used to support critical business operations and ultimately achieve strategic business objectives. Analysis of organizational operational success through the use of Business Intelligence tools such as Microsoft PowerBI and Tableau. Case Studies are researched, evaluated and presented… Show more Information Systems and Business Analytics: Providing Students with an overview of the Major principles of Information Systems and how they relate to today’s businesses. Shows students how information systems are used to support critical business operations and ultimately achieve strategic business objectives. Analysis of organizational operational success through the use of Business Intelligence tools such as Microsoft PowerBI and Tableau. Case Studies are researched, evaluated and presented as part of this analysis process. Cyber Security fundamentals and policy: An extension review of modern Cyber Security challenges faced by today's organizations. Specific examples of today's most prevalent attacks are demonstrated, and reviewed for solutions organizations can deploy to protect themselves against these types of attacks. Case Study evaluation of current security breaches, their impacts, and lessons learned are conducted to provide an understanding of the modern challenges faced. Covering topics such as; - Information and it’s value to businesses.- Importance of Information Systems for business efficiency.- How Information Systems are designed and developed.- Database structure and design.- How information is extracted from Information Systems.- How information from Information Systems are used in strategic and tactical business decisions.- Big Data and the Ethical and Privacy consequences.- Current Cyber Security attack techniques and defenses.- How Cyber policies serve to protect organizations.- Importance of personnel training in Cyber Security defense. Show less

Leveraging my Executive, Technical, and Training skills I have been providing independent consulting to businesses to help them bridge the gap between their business needs and desires, and the technical solutions necessary to realize those dreams. Once an appropriate solution has been found or created, I then leverage my training experience to educate employees and customers on efficient usage of the platform. Recent projects include: Cyber Security awareness training: Training and… Show more Leveraging my Executive, Technical, and Training skills I have been providing independent consulting to businesses to help them bridge the gap between their business needs and desires, and the technical solutions necessary to realize those dreams. Once an appropriate solution has been found or created, I then leverage my training experience to educate employees and customers on efficient usage of the platform. Recent projects include: Cyber Security awareness training: Training and Education created and delivered training workshops for non-technical personnel within multiple organizations. Workshops were designed to increase their knowledge and awareness of Cyber Security and the day-to-day steps they can take to protect themselves in today's environment. New Software Platform to support the Deaf and Hard of hearing: Worked with client to create specifications, provide development, and development operations for a new software platform to provide a new service for the Deaf and Hard of hearing. Our patented service provides a unique ability to deliver text representations of traditionally poorly supported community and sporting events. Utilize extensive technical skills to provide technology consulting for a technology and media startup organization. Effectively develop a proprietary platform to deliver business to consumer, business to business and training content to clients, cinema screens and over-the-top (OTT) programming for other “second screen” platforms Show less

Oversaw automotive services and directly related technical operations and development. Conducted needs assessments, capacity planning and cost/benefit analyses to determine call center operational strategies; evaluated and selected state-of-the-art technologies; defined user requirements; established technical specifications and production, productivity, quality and customer-service standards. -- Managed deployment of data warehouse, leveraging data analytics to reduce overall response… Show more Oversaw automotive services and directly related technical operations and development. Conducted needs assessments, capacity planning and cost/benefit analyses to determine call center operational strategies; evaluated and selected state-of-the-art technologies; defined user requirements; established technical specifications and production, productivity, quality and customer-service standards. -- Managed deployment of data warehouse, leveraging data analytics to reduce overall response time by 30%.-- Evaluated customer survey data trends and adjusted service delivery methods to lower response times 20 minutes.-- Oversaw deployment of quarterly software updates to critical enterprise systems with 0% production downtime.-- Expertly deployed data analytics tools to provide visibility into company operations, driving a 10% increase in automotive operations.-- Coordinated resource assignments for IT development staff in architecture and design of a new web-based vendor portal to increase project efficiency.-- Provided leadership in the evolution of company’s technology infrastructure, moving toward cloud services for key systems to ensure maximum system efficiency.-- Developed multi-year technology strategy to enhance operations and leadership in the roadside assistance vertical.-- Recommended database schema changes to maximize the amount of usable data available to business stakeholders to aid in decision-making activities.-- Created electronic member survey process to provide a workflow for real-time member feedback and response to service to enhance member satisfaction.-- Utilized P&L, balance sheet, cash flow, and income statements to ensure financial viability for the distant future.-- Maintained awareness of industry trends and adjusted performance levels to maintain market leadership.-- Developed and aligned automotive services’ strategic plans in support of the company’s strategic plan. Show less

Managed all company operations, including Finance, Human Resources, IT, Development, Account Management, Sales, Marketing, Call Center, Warehouse and Printing, for an organization with more than 200 employees across locations in Denver and La Junta, Colorado.-- Created and executed strategies to achieve more than $10 million in new revenue, leading to the purchase of the organization.-- Reduced bad debt by 20% in three months, resulting in a $500,000 positive impact to the… Show more Managed all company operations, including Finance, Human Resources, IT, Development, Account Management, Sales, Marketing, Call Center, Warehouse and Printing, for an organization with more than 200 employees across locations in Denver and La Junta, Colorado.-- Created and executed strategies to achieve more than $10 million in new revenue, leading to the purchase of the organization.-- Reduced bad debt by 20% in three months, resulting in a $500,000 positive impact to the company bottom line.-- Created a five-year technology roadmap to upgrade critical company infrastructure totaling $3 million.Instituted re-bid process for vendors to ensure best of the breed and reduce overall accounts payable, saving $75,000.-- Rolled out $300,000 leading-edge business information software, utilizing customer data to predict future client needs more accurately.-- Guided design and vendor selection to update network architecture, reducing telecom costs by $1 million annually.-- Successfully started regular development code review process, improving overall QA scores and decreasing development costs by 10%.-- Designed implementation of data center migration to a collocation facility, effectively reducing hardware and maintenance costs by 40%.-- Proactively architected a personal development and incentive plan, reducing employee turnover to less than 20% in the Call Center.-- Launched new project management software-as-a-service solution to reduce onboarding costs by $2,000 per install.-- Championed re-design of client payment processing to increase overall accuracy to 99.95%.-- Developed company’s first comprehensive IT security and business continuity plan, increasing uptime to 99%.-- Rolled out development methodologies for.NET development team, greatly reducing time to market.-- Played a key role in PCI DSS certification requirements, creating an action plan for items found in the annual audit. Show less

Spearheaded a team that coordinated communication, execution, auditing and compliance of all advertising programs in more than 17,000 screens and 1,700 movie theaters nationwide. Provided leadership in sourcing, negotiating and maintenance of new exhibitor agreements for advertising and Fathom events.-- Managed $2 million operations budget, repeatedly exceeding department goals, ending the year 2% under budget.-- Instituted web-based communication and tracking application… Show more Spearheaded a team that coordinated communication, execution, auditing and compliance of all advertising programs in more than 17,000 screens and 1,700 movie theaters nationwide. Provided leadership in sourcing, negotiating and maintenance of new exhibitor agreements for advertising and Fathom events.-- Managed $2 million operations budget, repeatedly exceeding department goals, ending the year 2% under budget.-- Instituted web-based communication and tracking application, reducing theater advertising and event execution errors by 80%.-- Implemented event business management system, increasing event execution for Fathom events by 90%.-- Played a key role in design and testing of first centralized theater database, saving $1 million in advertising costs.-- Saved $150,000 annually, leveraging E-learning and distance learning capabilities to efficiently communicate event details to theaters.-- Managed communications with 1,700 US movie theaters to ensure accurate execution of onscreen advertising.-- Negotiated agreements with US movie exhibitors, providing a platform for $40 million Fathom division.-- Revamped auditing procedures to increase advertising execution compliance from 67% to 98%, or $105 million.-- Spearheaded changes to auditing reporting and procedures that led to a $4 million reduction in client-make goods.-- Overhauled training department to provide training for 1,700 movie theaters throughout the US.-- Produced company first and highly unique $140,000 video training modules to use in theaters throughout the US to increase training efficiency.-- Served as the point person to ensure critical theatre-specific data was transferred from new exhibitors to the company within five business days.-- Leveraged Twitter to receive real-time ad issues from trainers in the field, increasing theater compliance by 20%.-- Audited departmental financial statements to confirm accurate quarterly reports and guidance to SEC and street. Show less

Directed customer services and project management groups for this $10 million software provider in trucking logistics, locations-based services and traffic application markets. Expanded services provided in three product categories while minimizing team growth to maintain an aggressive P&L. Managed a multi-national staff in the US and Canada.-- Deployed $4 million satellite-based routing and fleet tracking software for Swift Transportation in Memphis, TN.-- Utilized routing… Show more Directed customer services and project management groups for this $10 million software provider in trucking logistics, locations-based services and traffic application markets. Expanded services provided in three product categories while minimizing team growth to maintain an aggressive P&L. Managed a multi-national staff in the US and Canada.-- Deployed $4 million satellite-based routing and fleet tracking software for Swift Transportation in Memphis, TN.-- Utilized routing algorithm settings to reduce client fleet incidents by 4% for approximately $30 million in savings.-- Utilized extensive budgeting skills to create first departmental budgets and financial reports for this startup organization in coordination with finance consultant.-- Skillfully wrote first customer contract agreements provided to outside attorneys for review and implementation.-- Collaborated with Marketing VP to design, construct and deploy marketing campaign to target prospective clients.-- Began implementation of ITIL processes to create an environment of continuous improvement with the service team to enhance team efficiency.-- Reviewed customer operational procedures, providing technical recommendations on how to best utilize company’s applications to increase customer satisfaction.-- Guided teams of customer support personnel in Colorado, Texas and Toronto, Canada, to provide exceptional customer service.-- Translated client-desired routing behavior into routing algorithm input variables to increase overall routing safety.-- Provided day-to-day management of Software Engineering, ensuring on-time delivery of all development products.-- Leveraged systems to implement client-specific customizations to ensure safe routing for client fleet.-- Created requirements for FleetNav, a web-based fleet tracking application to allow clients to track high-value loads. Show less