Robert W. Email & Phone Number

Dallas, Tx, Us

Belmont, Ca, Us

Achieved 129% quota attainment Q2 through effective account management and relationship building.

Allen, Tx, Us

As a Partner Account Manager, responsible for managing over 400 engaged partners, identifying potential customers and helping close deals quickly and simply while developing high-impact senior relationships.Provides support to partners, including help with licensing and technical issues related to Cytracom products including business VoIP, SD-WAN and cybersecurity. Key Accomplishments:Leveraged the ability to train, mentor, and develop partners to win business in a growing and exciting telecommunications and software security industry where virtualization is critical. Achieved quota in 8 consecucutive months at greater than 137% attainment.Led innovation of best practices and case studies to improve client relations and grow commissionable partner revenues.Attended and presented at national conferences and trade shows, creating and developing presentations, correspondence, and proposals. Provided product information updates to Partners for releases.Demonstrated strong judgment/decision-making skills to develop a robust sales funnel for continued success.Leveraged best practices to secure appointments and build engaging relationships with prospects. Monitored KPI performance to identify market trends and eliminate business and technical challenges.

Plano, Tx, Us

Plano, Tx, Us

Prospecting and networking to set appointments, including but not limited creating a list of ideal prospects throughout the country and implementing a methodical campaign of calls, emails and social media connections to secure appointments. Negotiate new and existing account contract/purchase order renewals while managing new and existing deals through all stages of the sales cycle to quickly develop value-based business relationships with B2B customers. Service and grow existing account base by planning and organizing daily, weekly, and monthly work schedule and develop new customers by researching market segments, identifying target customers, and cultivating new relationships.Achieved 4th Qtr 2020 Quota Buster Award for exceeding quota attainment.Achieved 1st Qtr 2021 Quota Buster Award for exceeding quota attainment.Achieved 2nd Qtr 2021 Quota Buster Award for exceeding quota attainment.Achieved 3rd Qtr 2021 Quota Buster Award for exceeding quota attainment.Achieved 4th Qtr 2021 Quota Buster Award for exceeding quota attainment.Achieved 2021 President Club Award for exceeding quota attainment as 2nd leading revenue producer throughout the entire organization. Promoted to sales management.

New York, Ny, Us

Provided business strategy, technical, and creative expertise to coordinate and create high-quality effective speeches, presentations and RFX proposal content that result in either new B2B revenue or the successful retention of existing clients for Merchant Services business stakeholders. Provided understanding of customer needs and aligned needs with conveyed company value proposition. Key Accomplishments: Utilized strong interpersonal and critical thinking skills and the ability to work well with others to partner with sales and account executive teams to analyze the needs of the client and leverage existing preapproved content or writing new content to tell a compelling story that strategically aligns our positioning with the customer’s needs. Developed standard operating procedures in collaboration with field sales team for RFP response to ensure audit compliance. Managed boilerplate overhaul for all RFP content. Provided training for sales team on use of the boilerplate content for effective responses to prospects. Periodically conducted postmortems to identify opportunities for improvement to our process, products and services and process and where necessary, shared learnings with team. Maintained a net promoter score of greater than 96%. Translated technical information into language understood by all levels of clients. Proactively perform needs assessment to identify gaps in preapproved content and create material to fill those gaps. Led Diversity & Inclusion initiatives for DCC campus planning including event management.

Dallas, Tx, Us

Ownership, allocation, and management of a more than $190M+ sponsorship budget used to cover 90+ professional sports, collegiate, golf, music and entertainment, and motor sports in global marketing initiatives. Oversaw market research and competitor activity to identify new market penetration opportunities for the corporate brand. Extensive reporting responsibilities to C-Suite level.Key Accomplishments:Oversees the creation, development, and execution of a comprehensive integrated marketing communications strategy. Developed robust customized programs across media vehicles specializing in content development and implementation.Manage vendors and strategic partnerships with external organizations to maximize brand engagement and awareness and ensure customer-centered marketing campaigns are executed within the set budget. Secured social media influencer talent to further promote brand voice and enhance the customer experience.Increased the budget by $133K by uncovering amortization schedule errors. Led a corporate audit, earning a 2 score, received by only 20% of the corporation's organizations.Collaborate with senior leaders and internal stakeholders to process recommendations for budget adjustments that reflect actual spend and reduce fluctuations that require explanations in monthly Chief of Staff reviews.

Dallas, Tx, Us

Spearheaded product marketing strategy, content development, revenue generation, analyzing and defining the target market, competitor analysis, and defining product functionality with a keen focus on profitability.Key Accomplishments:Analyzed vendor account invoices and uncovered $2M in overcharges returned to the budget via arbitration while reducing vendor related expenses to $150K under budget.Partnered with Engineers, manufacturing, and sales teams to develop new products and enhance existing products and product lines. Successfully identified needs for subscribers with disabilities.Played an integral role in developing a work plan to ensure replays of a false EAN alert set off by Bobby Jones Radio Show, did not reoccur and cause fines like the $1M fine imposed to the Bobby Jones Radio Show.Maintained compliance and resolved complaints as a subject matter expert on FCC rules and regulations that affected the delivery of IPTV U-Verse services to subscribers. Work closely with the creative team to ensure brand consistency throughout the physical and digital channels.

Dallas, Tx, Us

Forecasted and prioritized daily support services regarding customer requests for repair, installation, service moves, product and service adds and changes. Proactively assessed field force skill qualification requirements based on anticipated incoming customer work and recommend necessary training or identify force movement to meet work load needs. Effectively organized technical and administrative support activities including installation, repair, preventative maintenance, construction, material management or engineering change upgrades ensuring that all functions are performed in a timely fashion and meet customer and company specifications. Made scheduling recommendations for field personnel responding to critical outages and service interruptions. Developed load balance tool to effectively communicate load balancing actions taken and support overtime decisions. Developed UVDC Ride Days Course to assist upper management with merger of CIM NDC / UVERSE UVDC organizations. Created UVDC Load Balancer Manager Expectations Training Manual to convey current and new management daily duties. Achieved Five Star Status for months of October and November 2013, a company wide recognition program for meeting or exceeding defined metrics associated with the five overarching company objectives.

Dallas, Tx, Us

Managed Hospitality faux net book and video direct mail campaign resulting in 191% ROI from newclient acquisition.Managed and monitored more than $400K event budget covering participation in more than 40 annual events including, HITEC, ACUTA, Hilton Corporate, McDonald’s Worldwide, National Retail Federation, HIMSS, and more.Fostered relationships with external clients including but not limited to Hilton Hotels, FedEx, and McDonald’s creating innovative and collaborative marketing materials to increase usage of AT&T Wi-Fi Services at client properties. Received 3rd Quarter 2010 Departmental Customer Service Award for activities related to Hilton Project Management.Performed end-to-end logistics management for events and trade shows for promotion of products and services ensuring deadlines were met timely and events provided ample opportunity for sales leads.Designed and developed concepts across multi-channel marketing disciplines including direct mail, email, digital and social media to increase attendee attraction and interaction and potential sales opportunities.Developed relationships with graphic design and booth construction vendors. Negotiated rates with third party vendors reducing annual spend by 12% while performing vendor management to ensure booth design created to requested specifications. Coordinated RFP/RFI submission process for potential clients ensuring adequate, appropriate andtimely responses were provided to potential customers.Coordinated collaborative interdepartmental partnerships with key internal stakeholders for development of effective marketing materials to decrease customer call traffic to in-bound customer support centers.Created and managed AT&T Wi-Fi web presence including copy editing for communication of product value to potential clients across hospitality, retail, stadium, education and healthcare verticals. Managed third party vendor creation of mobi-site presence and event specific iPad applications.

Dallas, Tx, Us

Performed administrative and organizational duties under Area Manager of Outside Plant & Engineering department responsible for development and maintenance of AT&T systems and facilities. Coordinated collaborative interdepartmental partnerships for development of processes utilized by Engineering Assistants in delivery of work print creation to construction services. Prepared and maintained management reports for upper level leadership to assess manager compliance in various objectives to assist with management performance ranking. Developed proprietary reporting tools for effective monitoring of workplace safety, quality and productivity measurement among management teams. Identified and provided resolution to roadblocks for corporate initiatives and objectives with union employees and management.

Dallas, Tx, Us

Managed 20 Senior Plant Assigners responsible for database management of AT&T network facilities and completion of Engineering Work Orders (EWO) in Illinois and East Chicago/Indiana area. Monitored Senior Plant Assigner performance with regards to daily productivity and quality metrics, budget management, performance management and disciplinary action. Achieved daily service and installation completion rates of greater than 90% while having direct reports. Managed Special Cable Mining Project to recoup unused copper services in the AT&T facilities landscape to better VPGM revenue and budget targets. Developed Performance Management Ranking tools to rank assigners within the EWO organization with respect to outlined performance goals. Implemented quarterly performance management measures and appraisals. Developed call/job tracking tools to perform data analysis better facilitate job history recording and workforce utilization. Developed Project Tracker How-To Guide for distribution to all Engineering Assistants to make them better apt at completing and utilizing the Project Tracker Database for effective communication of EWO progress and accurate reporting of monthly productivity and return-time performance results.

Dallas, Tx, Us

Reduced misappropriated sales by more than 70%, significantly decreasing errors in pay distribution to sales agents while increasing sales revenue attributed to VPGM revenue channel. Responsible for increasing penetration of Access line, HSIA line and AT&T DISH in MDU and SFU communities by 19%. Extensive face-to-face personal interaction with internal and external customers for problem resolution procedures and effective customer service management. Provided training for sales management team to develop the door-to-door sales force.Strategically evaluated current marketing methods and procedures utilized by Smart Moves Account Managers. Implemented Real Time ordering process for Smart Moves Account Management team for on-site event order taking. Developed 5-State Midwest Adopt-a-Community Program to increase management employee participation in ERIC/MAP referral program including development of successful Business case for funding of Adopt-A-Community website for tracking of participant activity for the 5-State Midwest region. Responsible for sales/compensation reporting and on-boarding capacities for the VPGM door-to-door sales channel.

Dallas, Tx, Us

Developed solid relationships with critical external leaders and consumer advocates for support of AT&T public policy. Participated in community development workshops to facilitate AT&T corporate relations strategy, emphasized corporate brand objectives and solicited external organization buy-in for AT&T corporate objectives. Extensive face-to-face personal interaction with internal and external customers for problem resolution procedures and effective customer service management. Direct interaction and communication with high level office holders of private and government entities. Represented AT&T at third party events such as business conferences, dinners, chamber meetings, etc. informing consumers of AT&T products and services, community responsibility and delivering company objectives to external audiences. Strategically evaluated current perception of AT&T amongst the community to build community rapport. Provided opportunities for visual corporate branding at external company sponsored events. Created and maintained Mayoral Community database for ascertain demographic data on Chicago-land communities. Monitored more than 100 communities for Lightspeed / AT&T U-verse implementation. Implemented corporate strategy to secure local and statewide government support for deployment of video provider services in Illinois.

Dallas, Tx, Us

Increased Project Edison initiative compliance 10% per month for six consecutive months upon assignment of project. Successfully developed and negotiated area-wide scheduling including implementation of 24-hour coverage schedule to more adequately meet customer demand while significantly decreasing overtime budgetary cost. Directly supervised team of twelve Special Services Installation and Maintenance technicians responsible for installation and maintenance of circuitry in the Chicago Metropolitan field area while meeting and exceeding majority of outlined key service objectives for field managers.Responsible for monitoring technician performance with respect to performance metrics, productivity, quality of service, budget management, administrative management and disciplinary action.

Chicago, Il, Us

Developed, prioritized, and promoted website design/content based on small business client specifications.Managed construction phase, created wireframes for online comps, lead project team for creating the application design and source code. Created and maintained project schedules, tracked deliverables, and established priorities.Effectively communicated and managed expectations regarding project and business strategy, deliverables, and status.

Washington, District Of Columbia, Us

Conducted extensive research, interviews, investigations, and analysis of financial statements on delinquent taxpayer accounts. Filed extensions to statutes of limitations for collections on delinquent accounts and determined the accuracy of assessed liabilities with intent to adjust or abate erroneous liabilities. Performed administrative and judicial actions to ensure taxpayer compliance. Reviewed and determined appropriate resolution of taxpayer appeals of erroneous or unjustified tax liabilities. Conducted preliminary analyses of cases, reviewed and negotiated tax settlements, consulted with higher management to review action plans to resolve delinquent tax statuses, prepared administrative reports and assembled cases for closure.

Master Of Business Administration - Mba, Marketing

Ba, Business/Managerial Economics