Engaged in curriculum that covers areas such Cybersecurity Frameworks (NIST, FISMA, etc.), Threat Detection, Critical Infrastructure, Intelligence and Counter-Intelligence, Advanced Persistent Threats (APTs), Phishing and Social Engineering Techniques, and Security Hardening.

Provide cloud- based management and security solutions for client services, hardware, and software needs via Microsoft Azure and M365 tools. In tandem with business continuity and incident response teams, implement network security, data protection, and compliance methods to protect case management software solutions and support for over 500 prosecutors offices and 13,000+ users in 31 states nationwide.Highlights Worked collectively with Incident Response Team to identify, combat, and remediate a cyber breach targeting corporate and personal bank accounts of multimillion-dollar client Participated in security education initiatives to share with client offices best practices for protecting data online Utilize EDR, IAM, and zero-trust browser tools to monitor remote consoles, collect and review log data, and manage identity and permission rules for over 2,600+ endpoints

Utilize and interpret operational needs to refine logistics processes with team members to fulfill over 221,000 orders daily. Implement problem solving strategies to optimize accuracy and timeliness of customer orders.

Assisted customers in resolving technical issues involving password access, email services, account access and modification, network related issues, software updates/ patches, sales and product descriptions, content moderation, and terms of service agreements