Robert Wilcox Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

.NET C# Backend Developer - Data Surfacing & Transformation- Reworked logging, cross-region availability, monitoring, and alerting mechanisms around legacy applications to enable proactive issue tracking.- Increases in up time from 90% to 99.9% by migrating 7 on-prem applications to AWS, while ensuring clear communication throughout the process to customers and internal business units. Providing more robust fail overs along with increased monitoring and alerting.- Championed the modernization of backend APIs from gRPC/SOAP/etc. to REST, optimizing their functionality and performance to unleash the full potential of AWS, while managing competing time commitments.- Leverage infrastructure as code, reducing deployment time by 90%, by streamlining infrastructure management across multiple applications, in the process, decoupling apps from the monolith, and modernizing the CI/CD pipeline.- Solutioned, engineered, and deployed 2 applications from scratch, designed to scale and handle peak loads of 1500 requests per second, delivering transaction times well within the SLA of 0.3 seconds, all while mitigating bot attacks and denial of service attacks.

Stennis Space Center, Mississippi

Served as an Unmanned Underwater Vehicle (UUV) Operator conducting Expeditionary Mine Countermeasure operations. Duties Included:- Provided expert equipment knowledge for US and Allied nations through 4 operations.- Conducted and trained over 30 fellow sailors in industry standards as well as emerging UUV troubleshooting and maintenance techniques.- Facilitated operational planning for 7 UUV missions throughout the US and Europe as well as the Middle East.- De-conflicted equipment usage between 3 Allied nations and 4 other UUV groups.- Executed 2 deployments to Manama, Bahrain, applying knowledge of UUVs to help US and Allied ships travel safely throughout the Persian Gulf.- Created and maintained the standard operating procedure documents for operating UUVs in different environments as well as conducting maintenance in adverse conditions.

San Marcos, Texas, United States

Served as tier one help desk support. Duties Included:- Provided front end support for a proprietary Point-of-Sale system to over 90 store fronts.- Simultaneously maintained a Point-of-Sale system and conducted corporate IT support for over 200 users. - Tended to a growing conglomerate of over 200 IT manuals to further increase help desk success rate with users.- Collaborated with other help desk analysts during times of increased call traffic to help remedy the issues throughout the Point-of-Sale system.