Solutions Architect
Current
Jan 2024 - Present
Who is Robert W.? Overview
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Robert W. is listed as Solution Architect at Hyland, based in Orlando, Florida, United States. AeroLeads shows a matched LinkedIn profile for Robert W..
Robert W. previously worked as Solutions Architect at Hyland and Sales Solution Engineer 3 at Hyland. Robert W. holds Bachelor Of Science - Bs, Information Technology from Seminole State College Of Florida.
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Hyland
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Profile bio
About Robert W.
I currently serve as a sales engineer with a mission to understand and demonstrate Hyland content/document management and workflow solutions.My past experience spans document management system setup and workflow building along with HTML, JavaScript/jQuery and C# programming. I also have 5+ years experience building SQL databases and related objects such as views, tables, stored procedures and table triggers. The applications I build interface with business systems utilizing relational databases as their back-end data storage mechanism; working with e-commerce, CRMs and accounting systems majority of the time.In addition, I have strong customer service and communication skills. I have a knack for quickly relating to my client and building a relationship, which I've found makes a difference in the quality of the project life cycle. This tied in with my programing skills has made me a hybrid of sorts.
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Robert W.'s current company
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8 roles
Robert W. work experience
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Sales Solution Engineer 3
Current
Nov 2021 - Present
Senior Sales Engineer
- Drive pre-sales calls with customer to uncover networking, cloud, and professional services opportunities
- Work with customers from a customer success perspective to ensure existing applications are functioning as planned
- Serve as trusted adviser to internal and external customers
- Demo cloud and security products and related portal pages
- Develop SIP and hosted voice solutions and call workflows
- Create diagrams with high-level view of current LAN/WAN infrastructure and entry points for cloud platforms
Oct 2019 - Nov 2021
Application Engineer
Apr 2018 - Oct 2019
Senior Technical Design Workflow Analyst
- Assess client document management system needs through evaluation of printed, electronic, and scanned correspondence
- Developed pre-sales questionnaire to efficiently identify system gaps to facilitate accurate product recommendations with a 90% prospect close ratio
- Scope and create the statement of work to outline software, hardware, and professional services quote with a 95% accuracy rate
- Execute Project Management oversight to ensure client implementations remain on track and within the defined statement of work and budget
- Capture upselling opportunities through post implementation client needs assessment
- Develop customized client training materials to virtually or in person train document management system end users
Aug 2015 - Apr 2018
Senior Consultant
- Created client electronic commerce software website interfaces for over 12 mid-size national clients
- Managed and developed the software application build timeline and work flow inputs
- Traveled 25% to train client Information Technology teams regarding system maintenance, upkeep, and reference materials
- Built web-to-print e-commerce system customizations using HTML, CSS and AngularJS1
- Built ETL software to transfer data between web-to-print e-commerce system and customer CRM or ERP systems
- Built complex SQL tables, stored procedures and triggers
Dec 2011 - Aug 2015
Solution Consultant
- Evaluate the viability of sales opportunities with a 50% close ratio
- Identified concession opportunities and leveraged pricing flexibility to close complex sales deals
- Trained 20 Sale Executives regarding product suite and sales opportunity identification
- Developed Sales training schedule and rolled out new or updated collateral to refresh the team
- Drove consultative solution sales amongst Account Management team with a 60% upsell ratio
Jan 2010 - Jan 2012
Senior Analyst
- Project manager for accounts involving professional services solutions
- Understands customers’ business needs and requirements and designs and implements appropriate solutions utilizing IKON’s suite of enablers.
- Diagnose and resolve application, software and connectivity problems requiring on-site or remote support
- Develop VB6 and C# applications for custom business workflows
- Develop SQL server-based document management system applications and workflows
- Develop variable data marketing, and transactional document printing solutions using Planet Press (Objectiflune) and other solutions
Jan 2000 - Jan 2012
2 education records
Robert W. education
Bachelor Of Science - Bs, Information Technology
Seminole State College Of Florida
Associate, Engineering
Midlands Technical College
FAQ
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What company does Robert W. work for?
Robert W. works for Hyland.
What is Robert W.'s role at Hyland?
Robert W. is listed as Solution Architect at Hyland.
Where is Robert W. based?
Robert W. is based in Orlando, Florida, United States while working with Hyland.
What companies has Robert W. worked for?
Robert W. has worked for Hyland, Lumen Technologies, Ricoh Usa, Inc., and Efi.
How can I contact Robert W.?
You can use AeroLeads to view verified contact signals for Robert W. at Hyland, including work email, phone, and LinkedIn data when available.
What schools did Robert W. attend?
Robert W. holds Bachelor Of Science - Bs, Information Technology from Seminole State College Of Florida.
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