Robert Wilhoit Email & Phone Number

Greater Pittsburgh Area

Utilize technical abilities to assist customers with resolving frustrations related to software, hardware and service issues. Develop troubleshooting strategies and provide resolutions based on the needs of customers. Deconstruct complex technical problems into simple terms and relay that information to customers.Increase product and software knowledge through personal research and structured training.Facilitate customer transition to new operating systems which includes providing installation and usage guidance.Perform physical repairs on iPhones.Provide advice and feedback for customers on their future technology needs or wants.

Sunnyvale, California, United States

Created, edited and organized documentation used within the Infrastructure Services team.Assisted in developing business documentation for app development.Standardized documentation for internal use within Apple.Developed required documentation for training purposes. Helped coordinate the reorganization of all technical documentation.Edited training videos.Involved in code writing to add documents to the retail networking website. Assisted with updating database records for data centers.

Employed customer service skills and technical abilities to assist with troubleshooting devices, software, hardware, and services.Mentored fellow advisors to aid transition from an iOS to Mac environment.Compiled and disseminated data to Apple engineers when troubleshooting strategies had been exhausted.Moderated difficult customer service related issues and made informed judgement calls that benefitted both Apple and customers.Assisted customers with the security of Apple Id’s maintaining privacy as the number one goal. Diagnosed and performed troubleshooting on all Apple platforms.

Greater Pittsburgh Area

Built relationships with certified tech associates to create synergy across all technology departmentsChampion technology selling programs, exhibit positive selling behaviors in all interactions and communications with customers, associates and managementEnsured all operational policies and processes are followed and staying current on new technologies, products and services

Engrossed members in communications industry related group visits for hands-on networking opportunities in the Pittsburgh area.Facilitated fundraising events to engage both Point Park University students and the community.Developed new social media plan to increase online presence.Secure new relationships with other communications and business related university groups.Organized weekly club meetings to plan events and visits.

Rebranded the town of Ohrid, Macedonia.Redesigned logos, menus, and brochures for local Macedonian businesses.Created an IMC campaign for the city.Wrote copy for online blog.Motivated tourists to travel to city through creative advertising. Lead discussion about the components of IMC.Presented results to large group of local business people.Engaged in primary and secondary research.Performed media planning and budget research.Prepared and executed presentation.Prepared and organized projects.

Developed creative advertising that drivers consumers to retail store to purchase paintEngaged in primary and secondary researchSet up and engaged focus groupsPerformed media planning and budget researchCreated the IMC campaign as a wholeManaged deadlines Assigned Projects

Ba, Public Relations And Advertising

Education record