Robert Williger Email & Phone Number

Orlando, Florida Area

CitedCorp Products:AcuGIS- GIS hosting services and data collection tools. www.acugis.com.CoffeeCP - Java made simple for web hosting companies. *Implemented social media outreach and engagement practices.* Arranged and managed three Product Hunt features.* Establishment of customer success initiatives to ensure proper on boarding and retention of.

Orlando, Florida Area

I help local businesses and professional services with websites that convert prospects into clients.* Website Development* Copywriting* Strategy

Orlando, Florida Area

Customer Intersect has suspended operations to focus on MapFig, Inc. and related businesses. I am available for consulting and freelance projects.* Sales funnel creation* Strategic marketing planning* Product launch strategy* Marketing to the U.S. Military community

Fort Belvoir, VA

• Ensure accurate and reliable service for over 1,400 finance transactions with a 99% success rate.
• Create monthly financial reports for the organization, ensuring accurate compensation for all employees.
• Selected by Executive Director to develop, implement, and manage the organization’s social media strategy across multiple platforms.
• Oversee employee compliance with mandatory training requirements, leading to employees becoming and remaining well prepared to perform their jobs.
• Assist in developing processes and procedures for addressing employee requests, streamlining response time, reducing errors, and improving employee morale.
• Oversee a variety of administrative actions including personnel transfers, leaves and passes, evaluations, and accountability. Ensuring compliance with standard operating procedures.

Fort Carson, CO

• Served as team leader, functioning as the liaison between external operations and ensuring tasks were completed on time and according to standards.
• Selected to lead the upgrading and implementation of a new computer system used for tracking medical appointments resulting in widespread use across multiple locations.
• Trained over 100 personnel on threat mitigation utilizing a combination of classroom and practical skills exercises.
• Provided routine and emergency medical services and outreach programs to US and Afghan military personnel.
• Ordered and maintained accountability of medical equipment valued at over $250,000 along with coordinating distribution to remote locations.

Orlando, Florida Area

I consulted for call centers on customer service and sales process and procedures. This work has also included writing and improving of sales scripts in addition to employee training and coaching.

Managed a large team of customer service and sales agents. Was responsible for inbound and outbound sales and customer service agents. Created customer service and sales strategy to maximize revenue, improve customer experience, and reduce customer churn. I would review process and procedure to streamline and improve wherever possible. I also had client.

I managed the floor and back office operations for the firm and directed the junior traders and clerks. I would work with member firms to achieve best execution for their customers and to encourage them to direct their order flow to the Chicago Board Options Exchange. In addition to training new employees at our firm I volunteered with The Options.

A marketing consulting firm specializing in specialty advertising solutions for small and mid-sized business. We provided strategy, products, and services including desktop publishing, graphic design, printing, and imprinted items. Business was across all market sectors but niche markets were food service and real estate.

Masters Of Business Administration, Management Information Systems, General

B.S., Business Administration And Management, General

Activities and Societies: Member of Fencing Team, Treasurer of Joint Business SocietyI majored in Finance while also placing strong.

Certificate, Web Development

Master Of Business Administration - Mba, Information Technology