Robert Wilson Jr Email & Phone Number

Moore, Sc, Us

Spartanburg, South Carolina, United States

Develop and deliver training courses, including but not limited to: new hire orientation, operational, and technical product training. Write course outcomes, learning objectives, and assessments for process, skills, and new hire training Maintain training, participant and reference materials and equipment. Work with other staff trainers to further develop their project management skills and provides developmental guidance to enhance their training skills. Confer with management to gain knowledge of specific work situations requiring employees to better understand policies, procedures, regulations, technologies and human relations. Assist with selecting or developing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials that create diverse opportunities for participants to connect with the content. Assist with the testing of trainees to measure progress and to evaluate effectiveness of education program(s). Work collaboratively with cross-functional teams on projects, new product rollouts, and process evaluation. Select, develop, and implement pre and post-testing procedures to assess learner needs and/or perform gap analysis’. Develop and implement Level 1-4 evaluation tools to measure the effectiveness of our training program Partner with Warehouse, Returns, Production, and other departments to review, update, and/or develop training material and certification processes .

Woodbridge Va

In my most recent role, I mentor students to utilize multiple software programs. Moreover, I implement various effective teaching methodologies and classroom instruction to improve overall student performance and quarterly benchmark results. In addition to the aforementioned tasks, I leverage Microsoft Teams, Canvas LMS, Zoom, Google Suite, and XSplit Broadcaster to develop e-learning courses and tutorials.A small section of my key accomplishments includes the following:- Enhanced testing scores to satisfactory rating of ~87% as well as ensured students to achieve ~84% scores in benchmark testing.- Drove school-wide student success and optimized engagement with both academic and non-academic activities by cultivating strong relationships with team members, students, administrators, families, vendors, community leaders, and support staff.- Identified areas of improvement by examining performance level of students.

North Charleston South Carolina

During this tenure, I onboarded and coached new agents on office technology and software, transaction management, client care, and prospecting techniques. Performing needs analysis, I updated training/transactions' processes and implemented innovative mentorship procedures to identify agent deficiencies. Moreover, I developed office-wide incentive programs to reward sales agents by coordinating with Broker-In-Charge.My key highlights for this role include the following:- Ensured 80% of mentees' contract ratification and sales closing within first three months as sales agent.- Collaborated with mentees to organize 50+ company events, including trainings, open houses, and public service events.

North Charleston, South Carolina

• Performed daily prospecting via phone, digital marketing campaigns, and appointments resulting in surpassing sales volume by 50% from previous year and being named the number 1 selling agent within the office.• Strategically wrote and negotiated contracts for clients resulting in office listings selling at an average of 98% of list price and buyers receiving an average of 3% in closing costs• Performed financial valuations on homes and vacant land to assess property value for the purpose of purchase, sale or office projects and programs.• Assisted in developing, marketing, and completing the sale of in office real estate projects.• Acquired 3 new vendor partners which led to tremendous positive impact on company marketing plans, increased client satisfaction, and increased transaction efficiency by 30%• Distributed and reviewed customer satisfaction surveys and transactional data for the purpose of optimizing transaction processes and maximizing client satisfaction.

North Charleston South Carolina

• Wrote and negotiated contracts and terms for buyers and sellers, and successfully increased closed transaction percentage by 39% year over year• Completed property specific market analysis to determine the value of potential clients’ property and by analyzing real estate market data in various cities and counties for value determination.• Conducted consultations for customers and clients to help gauge their eligibility for purchasing homes and formulated and executed personalized action plans for buyers and sellers based upon their unique needs and circumstances.• Managed and tracked client transactions from start to finish while providing scheduled communications, appointments, and check-ins to ensure transactional efficiency and client satisfaction.

Summerville South Carolina

In this role, I created and updated lesson plans on quarterly and annually basis. Moreover, I collaborated with co-workers to introduce school's first ever theatre club. I also use SMART technologies software, Google Suite, and Xsplit Broadcaster to develop e-learning courses and tutorials. Contributing in weekly/monthly staff meetings, I ensured compliance with state licensing regulations and professional growth. The contributions from this role include the following:- Optimized testing scores to satisfactory rating of ~94% as well as directed students to achieve scores of ~86 in benchmark testing.- Assessed overall performance growth and areas of improvement by performing pre- and post- assessment analysis.The details of my additional experience are mentioned below: