Responsible for Strategy planning and Market research at PXC (formerly TalkTalk Wholesale Services)

Responsible for Consumer Wholesale proposition strategy across Connectivity, Voice and Value Added Services

I left my role at Elite Group to take a career break to travel South East Asia and Australia.

Implementation of Commercial Business Support Function at Elite GroupPrior to my promotion from Product Manager to Commercial Manager at Elite Group there was no centralised commercial business function. In less than 12 months my team had full governance over all product pricing and commercial analysis for the business. In order to achieve this we implemented a Commercial Governance Process, a Self Serve pricing tool for Core Products and ServiceNow ticketing system for ad hoc… Show more Implementation of Commercial Business Support Function at Elite GroupPrior to my promotion from Product Manager to Commercial Manager at Elite Group there was no centralised commercial business function. In less than 12 months my team had full governance over all product pricing and commercial analysis for the business. In order to achieve this we implemented a Commercial Governance Process, a Self Serve pricing tool for Core Products and ServiceNow ticketing system for ad hoc pricing, supplier spend tracking and commercial analysis requests. This centralised all commercial decision making and provided the ability to accurately track and report the Commercial team’s activities and impact to the Board. Supplier Spend Reduction of recurring services in order to Self Fund Commercial and Product Team. 154% of Commercial Target achieved.One of my other primary objectives at Elite Group was to help self fund the fast growing Product and Commercial Teams by producing bottom line reductions in supplier spend through maximising spend power with key strategic suppliers in order to negotiate rate reductions. Through out this process I was heavily involved in the commercial discussions with suppliers, responsible for tracking and reporting the Commercial return to the board, as well as planning and overseeing the implementation of any agreed changes. Large Customer Commercial AnalysisA key part of my role as Commercial Manager was to work closely with Sales and Account Directors to review any commercial changes to the top 15 highest spending customers.Customer IncreasesIn order to maintain profit margins of recurring services, my team was responsible for overseeing commercial analysis on blanket customer increases as well as overseeing the communication both to the customers and internal departments.During my time as Commercial Manager I was proud to be awarded the highest accolade of ‘Employee Of The Year 2019’ voted for by colleagues and the board. Show less

As the first Product Manager at Elite, I worked closely with the Head Of Product and CEO on the rationalisation and consolidation of the Voice, UC, IT and Connectivity product sets, helping to define and deliver a product strategy that meets the needs of our customers and the wider market, both now and in the future. By streamlining the book to bill process for key products, building strategic supplier relationships, consolidating suppliers to maximise spending power and improving MI… Show more As the first Product Manager at Elite, I worked closely with the Head Of Product and CEO on the rationalisation and consolidation of the Voice, UC, IT and Connectivity product sets, helping to define and deliver a product strategy that meets the needs of our customers and the wider market, both now and in the future. By streamlining the book to bill process for key products, building strategic supplier relationships, consolidating suppliers to maximise spending power and improving MI reporting, we were able to deliver significant bottom line savings that funded the growth of the Product team and the development of Commercial, Procurement and MI functions. On a personal level, I have been lucky to work closely with all departments within Elite and under strong leadership, experience the transformation from a fast growing small business in to a dynamic yet focused medium sized business. This along with the variety of my role has given me an invaluable understanding of the ICT industry from both a Product and Commercial perspective. Show less

I am responsible for managing the recruitment process from start to finish for all the business’s recruitment requirements, focusing primarily on the Sales teams. A key part of my role is to build an effective Recruitment Strategy to resource, attract and retain the industries most talented staff in order to fulfill demand that has risen from the organic and acquisition growth of the business. I am also responsible for the Employer Branding of the business, ensuring that we effectively… Show more I am responsible for managing the recruitment process from start to finish for all the business’s recruitment requirements, focusing primarily on the Sales teams. A key part of my role is to build an effective Recruitment Strategy to resource, attract and retain the industries most talented staff in order to fulfill demand that has risen from the organic and acquisition growth of the business. I am also responsible for the Employer Branding of the business, ensuring that we effectively communicate the core values, business strategy and company vision that our staff, directors and owners live and breathe; 1. Play & Have Fun2. Make Their Day3. Be There4. Choose Your Attitude5. Always Be Selling Show less

As Resourcing Advisor I was responsible for sourcing candidates directly through relevant channels to meet the business requirement for all technical and administrative roles across the Firm. Working alongside the HR Manager as well as relevant Directors and Owners of the business to determine and address any recruitment needs. • Working with Directors and Senior Managers to understand their recruitment needs.• Super user of LinkedIn Recruiter for the firm, working towards LinkedIn… Show more As Resourcing Advisor I was responsible for sourcing candidates directly through relevant channels to meet the business requirement for all technical and administrative roles across the Firm. Working alongside the HR Manager as well as relevant Directors and Owners of the business to determine and address any recruitment needs. • Working with Directors and Senior Managers to understand their recruitment needs.• Super user of LinkedIn Recruiter for the firm, working towards LinkedIn Certification. • Qualifying job specifications and salary information.• Responsibility for coordinating recruitment campaigns from beginning to end.• Write and place advertisements in newspapers, websites and other media.• Management of other recruitment channels such as recruitment agencies.• Attract and build relationships with potential candidates through all social media channels.• Personalising Approaches to potential applicants and keeping Track of their applications. • Creating accurate and comprehensive job descriptions.• Arranging Interviews and managing diaries.• Benchmarking against salary, availability, candidate pool and industry activity for future recruitment campaigns.Other Responsibilities Include:• Implementation and management of Applicant Tracking System (iCIMS Now) • Training Hiring Managers on the use of Applicant Tracking Systems as well as advising them through the recruitment process. • Working closely with the Business Development Team to implement Social Media Plan for the firm and presenting the benefits of Social Media Platforms, including LinkedIn, Facebook and Twitter to staff across all offices. I was also Regional Sustainability Leader for the Stoke-On-Trent Office, meeting with other offices and the Sustainability Director to discuss and help reduce the impact the company has on the Environment. Show less

As a General Office Assistant I assisted the Director of Finance and Administration in the following ways:• Producing graphs to represent Finance and Accounting Data and assist in Credit Control - using 'Microsoft Excel'​.• Run reports and input Sales/Purchase Ledger - using 'Sage'​.• Drafting of letters and contracts - using 'Microsoft Word'​.• Management of Firm Allocated mobile phones - liaising with Staff and our Supplier to order new handsets. I also assisted the… Show more As a General Office Assistant I assisted the Director of Finance and Administration in the following ways:• Producing graphs to represent Finance and Accounting Data and assist in Credit Control - using 'Microsoft Excel'​.• Run reports and input Sales/Purchase Ledger - using 'Sage'​.• Drafting of letters and contracts - using 'Microsoft Word'​.• Management of Firm Allocated mobile phones - liaising with Staff and our Supplier to order new handsets. I also assisted the Quality Manager in the following ways -• Management of the Job File Archive System - using 'Microsoft Access'​. • Management of the Suppliers Database - using 'Activ Online Management System'​.• Drafting and uploading Intranet Documents - using 'Microsoft SharePoint'• Assisting in Compliance with ISO9001 I became Regional Sustainability Leader for our Head Office in 2014 and assist the Environmental Director in compiling Carbon Footprint data for the business, this involves meeting bi-annually to discuss Sustainability issues both proactive and reactive. Show less