Robert Koster Email & Phone Number

Experienced Director/Project Manager with a demonstrated history of working in the computer software industry. Strong professional skilled in Customer Relationship Management (CRM), Negotiation, Strategic Partnerships, Management, Account Management, and Business Intelligence.Have had full accountability for forming and managing technical project teams, assigning and managing resources, building and adhering to project schedules and budgets, and for their implementation according to established structured methodologies. Experienced in supporting large IT shops with a wide degree of hands on work in both the hardware infrastructure and application development and support side of the fence. A strong track record of developing and maturing processes, and demonstrated ability to adapt project management styles to multiple types of programs and approaches (agile, scrum, waterfall, hybrid, etc.).As a Consultant worked with Southern California Edison on a wide range of projects from implementing call center voice response system using Genesys to application and telecommunications systems, managed large scale deployments, managing projects from inception through completion, and then having operational responsibility at the back end. At PacifiCare/UnitedHealth I was employed as Director of Sales Systems and Processes on the business side of the organization with my responsibility for supporting business for commercial business sales systems, web applications and actuarial rate updates, and portals supporting individual, small/mid groups, Large, National/Key, and Trust accounts, and eBroker business, vendor management of contract /outsource agreements among other accountabilities. Implemented Change, Problem, and Incident management worldwide at Fluor Corporation as their Project Manager during contract engagement, and earlier as an employee while at Southern California Edison working on process changes, service levels and streamlining of operations.

Listed skills include Account Management, New Business Development, Strategic Planning, Strategy, and 11 others.